Setup HRxx, Order Number request

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Cosy458, May 27, 2012.

  1. Cosy458

    Cosy458 New Member

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    May 26, 2012
    Yesterday setting up a replacement HR21-700 (probably applies to many other models), one of the early setup screens requested an "order number", and I tried an "ORD" from the inbound shipping label, and the card number that did not work! A call to tech support revealed that this was part of a new system that was not implemented yet, and should leave the entry BLANK. The agent stayed on the phone, since the next step was to activate that needed the agent. Things went smoothly after that, except all remotes needed programming. we have (2) HR21's, and 3 remotes.
     
  2. harsh

    harsh Beware the Attack Basset

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    Jun 14, 2003
    Salem, OR
    You have to wonder if this is only going to apply to refurbs.
     
  3. inkahauts

    inkahauts Well-Known Member

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    Nov 13, 2006
    Nah, that's been there for a long time I believe and is for installs being done by techs as I recall.
     
  4. samrs

    samrs MANC

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    May 30, 2004
    Flat Branch, NC
    Prior to techs getting handheld devices the OMS Order ID was the preferred method for techs to activate receivers on new accounts. It requires an active land line phone connection to work.
     
  5. Go Beavs

    Go Beavs Hall Of Fame

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    Nov 18, 2008
    Portland,...
    I used that feature once to activate a new receiver I got and it worked like a charm. No need to call or go online to activate. Pretty Slick!
     

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