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Should I have gotten a new dish?

Discussion in 'DIRECTV General Discussion' started by Ed Kreiling, Dec 4, 2018.

  1. Dec 4, 2018 #1 of 15
    Ed Kreiling

    Ed Kreiling New Member

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    Dec 4, 2018
    FL
    New install of Direct TV. Installer did not install a new dish but instead used the 7 year old existing dish on my roof. He seemed to be in an extremely big hurry. Should I have gotten a new dish? The reason I'm asking is because I get pixelation every day even when there is no rain within 500 miles from my house.
     
  2. Dec 4, 2018 #2 of 15
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    What type of equipment was your install?
     
  3. Dec 4, 2018 #3 of 15
    Ed Kreiling

    Ed Kreiling New Member

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    Dec 4, 2018
    FL
    The regular Genie and a mini. I should have mentioned that the old dish says "Slimline" on it.
     
  4. Dec 4, 2018 #4 of 15
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    That dish should be fine. There is a known pixilation issue that others have reported.
     
  5. Dec 4, 2018 #5 of 15
    Ed Kreiling

    Ed Kreiling New Member

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    If that is the case nobody in their right mind would get this service. I had Direct TV 20 years ago that I installed myself that didn't have pixelation on clear days. As I said before I getting intermittent pixelation on clear days when there is no rain within 500 miles of my location!
     
  6. Dec 4, 2018 #6 of 15
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Run a System Test. Using your DIRECTV remote select MENU. Scroll down to SETTINGS and select INFO & TEST. Select Run System Test.
     
  7. Dec 4, 2018 #7 of 15
    Ed Kreiling

    Ed Kreiling New Member

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    Dec 4, 2018
    FL
    thank you, will do
     
  8. Dec 4, 2018 #8 of 15
    makaiguy

    makaiguy Icon

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    Also check your signal strengths to get a handle on alignment. DTV has cracked down on enforcing the OSHA requirement of fall restraints for roof work, and the dish being on your roof, your service guy may not have tweaked the alignment, which could have drifted over several years.
     
  9. Dec 4, 2018 #9 of 15
    Ed Kreiling

    Ed Kreiling New Member

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    Dec 4, 2018
    FL
    Here's test results: IMG_2018.jpg
     
  10. Dec 4, 2018 #10 of 15
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    You should have gone with a wired system. Call DIRECTV, report your System Test results and ask for a service call.
     
  11. Dec 4, 2018 #11 of 15
    Ed Kreiling

    Ed Kreiling New Member

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    Dec 4, 2018
    FL
    Will do. Thank you for the help!
     
  12. Dec 4, 2018 #12 of 15
    MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    You're welcome. Let us know how you make out.
     
  13. Dec 4, 2018 #13 of 15
    ejbvt

    ejbvt AllStar

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    That service call will not change the pixelation. It's the dreaded issue that many of us are having. Nothing fixes it. it's on their end and they won't believe it.
     
  14. Dec 7, 2018 #14 of 15
    Claude A Greiner

    Claude A Greiner DBSTalk Club DBSTalk Club

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    The installer likely kept the new Dish You where supposed to get.

    It will work regardless, but you should have been offered to keep the one that was not used.


    Sent from my iPhone using Tapatalk
     
  15. Dec 17, 2018 #15 of 15
    Ed Kreiling

    Ed Kreiling New Member

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    Dec 4, 2018
    FL
    Well, today is the 17th and this thread was started on the 4th, and I STILL haven't seen a Tech. The first appointment was canceled without so much as a call to let me know. Which meant I missed a half days work for nothing. It was rescheduled for today (another day missed work) and the Tech called and asked if the service call was for the internet. I said no, it was for Direct TV and he replied that something got mixed up because all he handles is internet problems. Anyway, I'm rescheduled for tomorrow (3rd days work missed).

    Initially when I called support I argued with the support person and then asked to speak to a supervisor. I told her that I never got a new dish that I had expected to receive and that the problem had been going on for over 2 weeks after the initial install. She told me that it's MY FAULT because I didn't call support within 7 days of installation and would be charged $49 to move the dish. That's rich, it's my fault that I have to watch intermittent pixelation on my new installation. This all confirms what I had heard about their "shitty support". Even though I'm saving money over cable I now wish I'd never switched!
     

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