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Signal Issues

Discussion in 'DIRECTV General Discussion' started by Curtis0620, Jan 4, 2013.

  1. Jan 4, 2013 #1 of 14
    Curtis0620

    Curtis0620 Hall Of Fame

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    I got an error message that receiver has not recieved guide data from satellite for the last 10 hours.

    I checked my signals and found I am getting 0 on all even numbered transponders on 99 & 101, 103 is fine. Also, the signal under SWM is 0 for the first 6 and 95 on 7,8 & 9, I have 9 tuners.

    Is this a bad SWiM or a bad LNB? I just had this installed in September.

    Thanks for you help.
     
  2. Jan 4, 2013 #2 of 14
    The Merg

    The Merg 1*

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    Is the issue on all receivers or just one? If just one, swap the cable on your splitter that feeds the problem receiver and see if the issue moves to a different receiver. If so, the issue is the splitter. If not, power down all your receivers (perform a menu reset and when you hear the receiver shut off pull the plug before it starts to power back up). Then unplug the PI for the SWM for at least 30 seconds. Plug back in the SWM and wait a minute or so for it to power up. Then power up your receivers one at a time checking signal strengths before powering up the next. If the issue persists, let us know and we'll move on to the next step...

    - Merg
     
  3. Jan 4, 2013 #3 of 14
    jdspencer

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    With 9 tuners, hopefully, you have an SWM16 installation and that the DVRs are split between its two outputs. What splitters are you using?
     
  4. Jan 4, 2013 #4 of 14
    Curtis0620

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    I don't think there is a PI. The SWM is in the attic and has feeds to each of the 3 receivers plus the CCK.
     
  5. Jan 4, 2013 #5 of 14
    The Merg

    The Merg 1*

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    Dang it! I hate that I can't see sigs on DBSTalk app! :lol:

    - Merg
     
  6. Jan 4, 2013 #6 of 14
    Curtis0620

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    SWM16 yes. 1 output to HR34 and the other feeds the 2 HR24s. Its been working fine for 4 months.

    I believe it has 2 8-way splitters connected similar to this:

    http://www.solidsignal.com/pview.as...-Compatible-Splitter-(2-2150-MHz)&c=Satellite Splitters&sku=874409002084
     
  7. Jan 4, 2013 #7 of 14
    The Merg

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    There has to be a PI to power the SWM. It basically looks kinda like a power brick that would be installed on one of the coax cables somewhere. As JD pointed out, with your setup, you should have a SWM16 unit. It should look like this:

    http://www.solidsignal.com/pview.as...switch-(16-channel)-(swm-16)&sku=874409002480

    Since you have 9 tuners, you should have a coax coming off both the SWM1 and SWM2 outputs of the SWM16 unit. Two receivers will go to one of those outputs and the third receiver to the other (as each output handles up to 8 tuners).

    - Merg
     
  8. Jan 4, 2013 #8 of 14
    Curtis0620

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    Yes I have that with 2-8 way splitters. I will check the power connection when I get home.
     
  9. Jan 4, 2013 #9 of 14
    The Merg

    The Merg 1*

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    Okay. Just a couple of things... If the HR34 is by itself on that one output, you can bypass the splitter and plug the HR34 coax directly into the output of the SWM16. Also, make sure all the unused ports on the splitters have terminators on them (the little caps). Lastly, the PI will be on a coax that goes to the red port as seen on the image of the splitter you posted or it will be on a separate coax that goes to the power port on the SWM16.

    - Merg
     
  10. HoTat2

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    Sounds like a possibly bad cable from the LNB to the 18v 99/101 (even) input of the SWiM-16.
     
  11. jdspencer

    jdspencer Hall Of Fame

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    Using sws8 splitters is probably causing a problem. You have 1/8 of the input at the outputs. I'd put the HR34 on one output of the SWM16, as noted above, and use a 2 way splitter on the other output for the two other DVRs.
     
  12. HoTat2

    HoTat2 Hall Of Fame

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    I'd recommend this too, assuming the TS has no need for an additional run from the splitter for a CCK or something.

    But as to the specific problem, since the TS mentioned only the even transponders on 99 and 101 being out I suspect the 18v (even) 99/101 LNB cable input to the -16.

    The TS may want to try switching the 99/101 18v and 13v inputs to see if the problem moves to the odd transponder set for 99 and 101.
     
  13. carl6

    carl6 Moderator Staff Member DBSTalk Club

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    Bingo! Most likely a poor connection either at the LNB or at the input to the SWM16. Given the symptoms, it is either this, a bad LNB, or a bad SWM16.
     
  14. Curtis0620

    Curtis0620 Hall Of Fame

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    FYI, it was a bad connector.

    Thanks for all your help.
     

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