Signal loss on 129° (Problem resolved)

Discussion in 'General DISH™ Discussion' started by Lincoln6Echo, Sep 13, 2011.

  1. RaymondG@DISH Network

    RaymondG@DISH Network New Member

    263
    0
    Jul 21, 2011
    We do not rocommend running a check switch test. At this time if you are having trouble viewing your SD channels, we recommend resetting the receiver by holding the power button down for 10 seconds. We are working to restore signal from 129 as soon as we can.
     
  2. Nashcat

    Nashcat Legend

    145
    2
    Dec 17, 2003
    Nashville, TN
    If we DID do a Check Switch what harm could have been done?
     
  3. poppo

    poppo Hall Of Fame

    2,038
    43
    Oct 10, 2006
    While not making any excuses, as a general rule of thumb, I find that if you call about a problem (any service provider) and end up on hold for a long time, that there is most likely a widespread problem.
     
  4. John W

    John W Icon

    597
    3
    Dec 19, 2005
    I've found in the past if you do one when you have a known problem then if it's corrected you'll have to do another check switch before your system recognizes the change.
     
  5. archer75

    archer75 Godfather

    421
    3
    Oct 13, 2006
    It's on their website, it's on this site, it's on facebook, it's on twitter. It's also now looping on the call in line.

    And honestly, i'd look at all those places. I'd never even think to look on channel 101.
     
  6. RaymondG@DISH Network

    RaymondG@DISH Network New Member

    263
    0
    Jul 21, 2011
    If you ran a check switch test, which we are not recommending at this time you would have received an error message that stated that you have fewer satellites than previously detected. If you saved the settings it would cause problems once 129 is restored. That is why we are only making the recommendation to do a front panel reset by holding down the power button for 10 secconds.
     
  7. Nashcat

    Nashcat Legend

    145
    2
    Dec 17, 2003
    Nashville, TN

    The Test 3 of 3 was taking so long I canx it before it finished and never saw an error msg. Just backed out till it tried to look for sats. Never got to the Program Guide download, either, but could not get my Guide to display until maybe 30 minutes later. Got all my SD's now.

    Think I'll need to run another Check Switch when HD's are back up?
     
  8. ally68

    ally68 AllStar

    79
    2
    May 10, 2005
    A few things to remember in this time of crisis

    1 everything breaks it is a fact of life
    2 the people working at dish are doing the best they can just like
    The rest of us do at our jobs 40 hours a week for penny's.

    3 it is only tv(really only hd) not like we woke up and someone turned
    Off the sun

    4 last if you don't like dish then switch no one here really cares if you do.

    :D:D:D:D
     
  9. Nashcat

    Nashcat Legend

    145
    2
    Dec 17, 2003
    Nashville, TN
    RaymondG might differ with you on #4
     
  10. Phantom6795

    Phantom6795 New Member

    1
    0
    Sep 13, 2011
    Nice to know this now. Every time someone calls you people with a problem its one of the first things we are led through after the 10 second reset. So what will the problem be when this is all over if someone did save the settings? Like the previous poster stated, locking up on 3. So what's next? Thank you.
     
  11. steveT

    steveT Legend

    170
    0
    Jul 12, 2002
    Something I haven't seen mentioned yet: all the timers I had set to run on the channels that are affected, are now gone. Does that mean that once the channels are restored, those timers will have to be recreated?

    Second question: Would it be best NOT to have the receiver automatically reboot at 3am tonight, as it usually does? Since I currently have working channels, and never lost signal (I'm assuming that's because both tuners were set to non-129 channels when the failure occurred), I'd rather not take the chance of having things screwed up by an unnecessary auto reboot overnight...
     
  12. RaymondG@DISH Network

    RaymondG@DISH Network New Member

    263
    0
    Jul 21, 2011
    If you did run a check switch test you want to cancel it and back out of the menu screens. If for whatever reason you saved the settings after getting the message stating you have fewer satellites than previously detected, you will need to run a check switch test after the 129 technical issue is resolved. The receiver will not automatically lock onto 129 because the settings were changed. As I said if you are having issues with viewing your SD channels just do a front panel reset by holding the power button down for 10 seconds. Once the receiver resets you will have access to your SD channels.
     
  13. SMosher

    SMosher Godfather

    455
    0
    Jan 16, 2006
    Thanks for being here dbstalk.com. Also thanks DishNET for the internet response team.

    Just replaced the LNB and that didnt help ... Logged into dbstalk.com and poof. Here is the issue...

    Note to self ... ALWAYS CHECK DBSTALK.COM FIRST! :)

    Have a good evening folks.
     
  14. 356B

    356B Icon

    908
    1
    Oct 11, 2008
    Northern...
    I'm getting a funny feeling about all this.......hopefully all will be well by this time tomorrow....if not, it could be a while......
     
  15. fudpucker

    fudpucker Godfather

    1,076
    54
    Jul 23, 2007
    NW Iowa
    Except for those of use who get network locals SD on 129, correct?
     
  16. oldanbo

    oldanbo Cool Member

    32
    2
    May 20, 2004
    yes
     
  17. John W

    John W Icon

    597
    3
    Dec 19, 2005
    Same feeling here. Some type of catastrophic failure seems likely to me at this point. We'll see.
     
  18. oldanbo

    oldanbo Cool Member

    32
    2
    May 20, 2004
    my previous yes was trying to answer you. 622 and 612(or is it 621) here.:)

    I can't type tonight
     
  19. Michael1

    Michael1 Legend

    132
    0
    Feb 24, 2010
    I wonder if Dish updated some code to clear the Signal Failure screen. My receiver just came back to life, WITHOUT 129. Before, it wouldn't even start up.

    I wouldn't want to be working in the Dish Operations Center right now. The heat is on!

    I will say this, though. I have had Dish for 14 years, and it has never gone down once. If I had cable that would be typical for a month or two or three. In fact, my Dish service still is not totally dead.

    Michael
     
  20. RaymondG@DISH Network

    RaymondG@DISH Network New Member

    263
    0
    Jul 21, 2011
    You are correct, the locals that are on 129 only will be back once we resolve the technical issue.
     

Share This Page

spam firewall

Advertisements