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Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Meep, Oct 22, 2008.
It didn't fix the problem, because it is still getting lower numbers.
Yours turned out to be the lnb......my numbers aren't as low as yours, plus no 771 errors. Can anyone explain why the numbers go back to where they should be with the removal of the bbc, even though, like ion your case, it was the lnb? Now I'm thinking mine could be the lnb, but other people are having the exact same issue. :bang
I saw the same low numbers after the software update. I've been with D* for over 14 years and have never used a D* tech. I mount my own dishes as well as other family members. My numbers are always 95 or higher. After the x290 update my numbers dropped just like everyone else. My fathers also dropped. I called D* to order new BBC's. I installed them but no luck. I then ordered a new LNB from Solid Signal and I'm now back to normal. My father is in the same boat so I ordered him a new LNB even though his dish is only 3 months old. Something has changed on D*'s side and they're not telling us. So for anyone guessing about the numbers you might replace your LNB.
As soon as FiOS includes the overflow channels on the Big Ten network I'm probably gone and back into the TiVo world!
How much did your odd numbers drop? Mine are down about 10 points, give or take,on odd 101 tp's. Yeah, I aimed this dish the last time and got better numbers than I've ever had with a *D* tech, with no meter. I'll never call them again for anything. I just come here now when I don't know. I'll check out solid signal, but I want a WNC lnb.
Transponders were dropping to 45-50. I don't think it's an even/odd thing. I connected the new LNB w/o any additional alignment and they're back to 95.
I'm still not buying the number of similar problems reported lately are the result of local equipment failures.
My odd numbers have only dropped 10 points or so. I don't get why they go back to normal with the bbc removed though, do you. If it was a bad lnb, wouldn't they stay low when the bbc was removed?
I did notice my numbers were higher with the BBC's removed. That's why my initial thought was bad BBC's so I order replacements. Then I saw the same lower numbers with the new BBC's. That's when I ordered the new LNB. Crazy.
I have seen that with my phone service and I thought they were crazy but it worked and he said the same thing. It seems to related to power voltage and can be corrected by disconnecting from power source and then reconnecting back to the Power source.
Here is the Link.
Originally Posted by miksmi21
I'll give credit where credit is due. Called up DTV and said hey, i'm getting these random 771 errors only on Tuner 1 on the 99 and 103 sats. Told him everything i've done to this point and how it seems fixed for a while but actually isn't.
He made the suggestion after speaking with a buddy of his who had the same problem and told me what he did to fix. And so far so good on me too.
He said to remove any/all possible power from the line. Totally.
So I ran around the house, disconnected all 3 of my receivers that are connected to the switch, also disconnected power to the PI on my SWM. Only thing that was physically connected to the sat dish was the coax. No power anywhere. Let it sit for 5 minutes unplugged. Plugged the SWM in first, then my HR20-100 that's been giving me fits. Then the HR20-700 and then finally my R15-300.
After all said and done....got Tuner 1 back on all sats. Now on the 290 code this would be up for about an hour then die off again. As of this second, it's been up for about 3 hours, and still have both tuners on all sats. Full signals.
Hopefully that kid made my month!
Does anyone here know an explanation(other than a firmware problem) as to why signal strengths on the odd 101 transponders would go back up 7-12 points when the bbc is taken out of the equation?
Directv changed the software and released it and several people have reported this very same problem so I believe it is software related.
Just checked. My odds are 55-70 and evens 95-100.
I just had a HR21-200 replaced with a HR22-100 and now I have the problem. They both had the newest software release 29b.
All 101 transponders were 95+ with the HR21-200
Now HR22-100 with the same LNB, BBC's and cabling, the 101 odd transponders are 60-70 and my even ones are 95-100.
When I take the BBC's off the 101 reading go back to 95+ on all transponders.
I think software release is only affecting half of receivers for some reason.
I put a order in for new BBC's, I will update back if it helps.
Hope this gets fixed soon,
What if the software has changed the frequency for the BBCs to work upon. There is definitely an error in the software that is affecting the BBCs and causing them not to perform the function as they did in the past which is upconverting those signals back to their original frequency.
Sorry to see more people are seeing this issue too. Although I am kinda glad it is just not me seeing this, I started to think I was going crazy.
So far this issue has not affected any channels, at least not that I can see.
Count me in....I'm having this problem on my four HDDVR's. First one wouldn't recognize tuner 2 at all. Tech came out, thought it was a bad port on the multiswitch...he moves to another port...and sat readings were all normal (mid 90's). Then a few hours later, they go back down again. I check the 3 other receivers over the next two days and the sat readings were getting lower as they were receiving the new software.
Tech came out again and said that several ppl were complaining of this same issue. Removed the BBCs and plugged in sat cable directly and sat readings on 101 went back to normal (mid 90s).
Told Case Mgmt at Directv about the problem and she told me that she would escalate to Engineering department.
This is the first I've heard of case management.....is this a department you can ask for if you call in to inform them of this issue or??? If they get enough calls, they will take it seriously.
When I first called, the Protection Plan dept sent the installer. When I made te second call, the PP dept forwarded my problem to what they called a Case Manager. First I've heard of it as well.
I have had similar problems recently as reported here. 101 tuner 2 had zero signal and tuner 1 was at about 80 with the BBCs installed. Signal strength returned to 95+ on both tuners without the BBCs. Replaced the BBCs and had same problem, so the HR20 was replaced with a new HR22 (which required me to shell out $55 for the AM21).
I am seeing the big drop off in 101 sat signal strength with BBCs installed on the HR22 also, but it is affecting tuner 1 and tuner 2 the same. Unfortunately, I am having a lot of signal fade problems on 103 now.
The power cycling fix did not work for me, so I am going to try a dish realignment. PITA.
You cannot request or ask for this department. It's something that happens based on a certain set of requirements being made. Regular CSR's can not report issues much easier then before however to the team that handles broadcasting and equipment issues.
I think that this latest software upgrade, 0X020, has definitely affected the sensitivity of the DVR to the BBCs for whatever reason as too many people are having the same problems (can't tune into Channels on Odd Transponders on Sat 101 on Tuner 2) and some people have 2HR2Xs and they both started experiencing the same problems at the same time when they received the new software upgrade.
It may be affecting the time that the DVR has to "Lock" onto the signal in order to get a Good Sync. Hopefully Directv will recognize the problem as they monitor this forum and get a fix out soon.