I was viewing my statement online today, which I seldom do since I have auto pay set up, and I noticed my bill had increased this month. Upon further investigation (viewing the bill) I noticed a charge for a VOD movie. My wife and I (we live alone) do not use VOD because the service is too expensive (6.99 + taxes)We use our blueray player and Netflix service. I called customer support and explained that the charge was in error. The Agent's reply was that the movie was ordered with the remote, but as a one time courtesy he would remove the charge and block my account for any further VODs. I told the agent I appreciated him blocking my account from VOD downloads, but I didn't think he was providing me with a courtesy by removing a charge from my account that was not legitimate. I was wondering if anyone else had expierienced this kind of problem and just how many clicks does it take to order a VOD? Don't you have to actually verify a VOD download or something? I have Americas top 250 and HD Platinum and am paying 84.29 a month. I have never had problems with my billing before this incident. I have been a customer for about 8 years. How likely is it that we accidentally ordered this VOD without knowing it? Thanks for your input.