We pulled the plug a month ago coincidental with the end of our billing period. I'd confirmed all of that with Voom before we set up the uninstall date. Well, yesterday I get not one, but two billing statements from Voom for service after we pulled the plug. When getting service and getting service related questions answered while our account was active, my experiences with Voom were all very positive. Heading out the door, it's been just the opposite. They couldn't get me connected with customer service initially (all lines busy dealing with other customers). So I call back. No queue so the triage dude told me he'd try one more time and then I'd have to call back later. (How much does that suck.) Well, as luck would have it he gets me connected but the guy I talk with is a total dufus. While my billing statement clearly says what's being billed to my credit card, this guy tries to tell me it's something different. I ask if he's looking at an image of my last two bills and give him the billing dates. He tells me he is, but nothing he says matches up with what I'm looking at. I go on and off hold a couple of times while he tries to do some "research" but still no dice. He wraps up the conversation by saying someone else will have to research my account. So when can I expect a call back - 48 to 72 hours. Why can't more businesses remember that how you treat customers when they are leaving leaves a lasting impression that oftens gets shared with others. This isn't rocket science. It's customer service 101.