Have a 622 (2 years) and a 522 (4+ years). Received and installed smartcards for the first time on 01/11/09. Their installation went exactly as described in the instruction sheet they were attached to. Received and installed a second set of smartcards on 02/27/09. On each receiver/recorder, at end of the installation (reboot, acquiring satellite signal, ...), instead of displaying the "Congratualations! You have successfully installed ..." message, the displayed message was "Your smartcard does not authorize you to view or order this channel ...." After about 20 seconds, the display went away and the channel being viewed before the installation was displayed. Spot checked some of the channels that belong to my package (Classic Gold 250 and Platium HD) and they all seem to be there, but don't want to check all 250 to see which one the smartcard was complaining about. I called the 888 number on the instruction sheet which turned out to be the Smartcard Support desk rather than tech support. Tech went through having me remove and reinsert the smartcards - same occurence (while they were removed, we verified that each card had been inserted into the correct Dish unit). I requested the next support level and got a supervisor who had me do the same thing (that's 5 times counting my attempt). He then sent me to tech support (which I would have called in the first place if I'd known the 888 number as smartcard support). Tech support could not provide any information on why the "...not authorized...") message appeared rather than the "Congratulations..." message. She also said that 1. My authorization was ok, i.e., I was not missing any channels. 2. She did not know why I received a second set of smartcards. Can anyone shed any light on what the cause is, and why I received a second set? (When the 2nd set arrived, I just assumed that Dish was sending them out every 2 months or so). Also, the instruction sheet that came with the 2nd smartcard set had "2nd Mailing" under the "Smart Card PIN" and "Account Number" information.