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So tonite I get a call...

Discussion in 'DIRECTV General Discussion' started by SteveHas, May 15, 2009.

  1. carl6

    carl6 Moderator Staff Member DBSTalk Club

    Nov 15, 2005
    Seattle, WA
    It sounds like you might work for DirecTV. If you are a CSR, I would think it very probable that you would not be aware of other services/functions such as the one reported in this thread. DirecTV does in fact make pro-active calls based on receiver data reported either by phone or internet.
  2. RobertE

    RobertE New Member

    Jun 9, 2006
    I'm not aware of any monitoring of any pre-DirecTv branded receivers.

    As for the other boxes, they can only monitor that one at this time, unless you are on a SWM system.
  3. cohbraz

    cohbraz Legend

    Nov 18, 2006
    As Seth Myers said, 1 trillion dollars sounds like a lot, but remember, it's American dollars.
  4. kokishin

    kokishin Godfather

    Sep 30, 2006
    Given it's Directv, it's probable that one hand doesn't know what the other is doing.
  5. dinotheo

    dinotheo Godfather

    Sep 21, 2006
  6. william8004

    william8004 Legend

    Oct 6, 2006
    It's a trap!

    Attached Files:

  7. spartanstew

    spartanstew Dry as a bone

    Nov 16, 2005
    Wylie, Texas
    As someone else mentioned, this has been going on for over a year. There's several reports of this happening on this forum. Get in the loop.
  8. bdowell

    bdowell Icon

    Mar 4, 2003
    But are you sure that it wasn't a call to let you know that your vehicle's warranty is about to expire and this is your last chance to extend your coverage?

    ;) :p

    (Thankfully the FTC has been in the news for trying to sue those creton's out of business! Go! Go! FTC.)

    Cool that the original poster (OP) here is getting a potential problem fixed quickly. Definitely nice to catch it before it starts affecting the TV viewing in the household. :up:
  9. raoul5788

    raoul5788 Guest

    May 13, 2006
    They are difficult to catch because they mask their caller id.
  10. PicaKing

    PicaKing Godfather

    Oct 8, 2006
    You sound like a typical uninformed Directv CSR that knows very little about the product or service.
  11. cohbraz

    cohbraz Legend

    Nov 18, 2006
    That's a little unfair to the CSR. In many cases, the CSR knows only what they are trained, and in many cases, their training does not cover all aspects of what the company does. The CSR position is one of the highest turnover positions in the industry, so new people are constantly coming in, therefore it is not possible for everyone to be trained in all aspects of he business.

    Why should the CSR be trained about Direct tech suport calling customers? If the tech calls the customer, he can set up a service ticket. If the customer has to call Directv back, the CSR can look and see that a service ticket has been created.
  12. dlt4

    dlt4 Godfather

    Oct 4, 2006
    My wife also got a strange call yesterday, supposedly from D*. On Thursday I scheduled a service call for next Monday to get a pixelization problem solved. Yesterday my wife got a call from an 800 number that was a recording. It said it was D* calling to inform us that they are aware of the problem in our area and they have been working on it. It than asked for a reply of yes, no, or reschedule. My wife answered yes, and the response said they'll keep the appointment.

    What struck me as strange was the comment about working on a problem in our area, which sounds like something you might hear from a cable company, but not D*. Very strange!
  13. DiSH Defector

    DiSH Defector Legend

    May 4, 2008

    Wow, you guys are hilarious. Do you know in detail what every department in YOUR Fortune 500 company does? I bet yours has offices in over a dozen domestic cities and you know the name and function of every dapartment in each of those cities, huh?
  14. Downset

    Downset Cool Member

    Jun 3, 2008
    DTV does indeed have an outbound team that monitors recvrs sending back information regarding signal loss. They do exactly what the OP described. With no phone line or ethernet connection. The signal loss info cannot be reported.
  15. tcusta00

    tcusta00 Active Member

    Dec 31, 2007
    Yeah, that one's a bit odd... there are no "area" problems with DirecTV that would require a service call... only thing that would affect an area or region would be your locals out for some reason, which isn't something that can be fixed with a service call. Unless there's one of these parked over your neighborhood (in keeping with the tenor of this thread): :lol:

  16. dlt4

    dlt4 Godfather

    Oct 4, 2006
    Now that you mention it, the locals were out one morning this past week. But since since I never called about that the call from D* still doesn't make sense.

    BTW, haven't seen any of those saucers overhead. :D
  17. kokishin

    kokishin Godfather

    Sep 30, 2006
    I'm the CEO. I know everything. Careful or you'll have billing issues.
  18. elaclair

    elaclair Rescued Racers Live Here

    Jun 18, 2004
    Del Mar, CA
    Since it was a recorded message (think of the word generic..) Is it possible that the "problem" was a lack of technicians to service the existing appointments?

    Just trying to come up with a "legitimate" reason for the call.....
  19. lee78221

    lee78221 Godfather

    Sep 25, 2007
    Then you need to shave your Mustache. That thing has always bugged me since the day I saw your pic.:lol::eek2::p
  20. Tallgntlmn

    Tallgntlmn Icon

    Jun 7, 2007
    Raleigh, NC
    Hmmmm, wonder if I could go out, barely knock my dish out of whack and get them to call me so I can get rid of my HR22 slug? LOL! I'm not gonna do that, just wondering aloud. I'd hate to bump it too hard and knock it out completely. Though all my favorite shows are about to end for the season.

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