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So tonite I get a call...

Discussion in 'DIRECTV General Discussion' started by SteveHas, May 15, 2009.

  1. kokishin

    kokishin Godfather

    Sep 30, 2006
    Ladies LOVE it. Quite the tickler.
  2. JLucPicard

    JLucPicard Hall Of Fame

    Apr 27, 2004
    No, but I also don't go onto public message boards and warn people that if they get a phone call from a department of my company that's it's really not what it seemed and try to warn them that not only was that call not from my company, but what it really was is a phone call perpetraded on identity theft.
  3. jared52

    jared52 AllStar

    Sep 24, 2007
    Holy carp! Airwolf works for DirecTV now!? I need to get a service call!
  4. BattleZone

    BattleZone Hall Of Fame

    Nov 13, 2007
    That wasn't actually DirecTV calling; it was the HSP (the big installation contractor) in your area calling to confirm your appointment. They have your job in their queue, and want to make sure that you're going to be there for it. Confirmed jobs will be given a higher priority during routing. Not all HSPs do this, but several are known to do so.
  5. BattleZone

    BattleZone Hall Of Fame

    Nov 13, 2007
  6. dlt4

    dlt4 Godfather

    Oct 4, 2006
    Thanks for the info. What does "HSP" stand for?
  7. RobertE

    RobertE New Member

    Jun 9, 2006
    Sometimes they take "moving" quite seriously. :lol:
  8. Drew2k

    Drew2k New Member

    Aug 16, 2006
    Home Service Provider
  9. Birdieman30

    Birdieman30 AllStar

    Aug 25, 2008
  10. MrShowtime

    MrShowtime Legend

    Apr 8, 2009
    They have been doing this for a bit. I've gone to some services calls.
    Me - "What seems to be your trouble sir?"
    Them - "I don't know, you guys called me?"
    Me - "Saaaay what?"
    Them - "Yeah, you guys called me and told me my signal strength was low and that you would come out to realign my dish"
  11. trekologer

    trekologer Legend

    Jun 30, 2007
    "800 Service" is the default CNAM (caller ID name for those not in the know with telco lingo) provided by most of the big CNAM database providers for 800/888/866/877 numbers should there not be a name published, just like City, State is the default name should there not be one published for a "normal" phone number.

    It should also be noted that the name and number that displays on your Caller ID should never be trusted as an authoritative source to identify a caller. Its too easy to spoof. There was a time when a caller needed direct access to a PRI to manipulate the calling number data but today many providers will send whatever they're given, no questions asked.

    I should also add that I too received one such call last fall. The tech that came found that one of my monopoles was loose and once re-secured, I haven't had a problem.
  12. SteveHas

    SteveHas Hall of Fame

    Feb 6, 2007
    Well the Service Tech came.
    10 minutes early for an 8AM -12PM visit, (not happy bout that to start with)
    Broadcomm or something like that was the contractor's name I think.
    He was a jerk!
    He literally walked straight into my house at 7:50 AM!
    Never rang the bell, just walked right in.
    Then He asked me why he was here!
    "Why is this a roll back" he said
    I said I didn't know what he was taking about.
    He was clearly confused, and po'd to be at my house
    I told him the story, he looked at the signals and said
    "your fine, I don't need to be here, I probably won't even charge you"
    to which I said
    "I didn't call for you, so no, I'm not paying. D* did called for you top come"
    I ran a systems test, and got a message that my dish needed realignment, (I've never seen this before in 10 years) he said thats not right and left.

    So, what started out to be a great lesson in customer service was once more screwed up by the HORRENDOUS D* install contractors

    Installers in New England are so bad they border on criminal
    I still have damage to my home from their previous "visits"

    I love D*


  13. JeffBowser

    JeffBowser blah blah blah

    Dec 21, 2006
    jeez. I hope you call DirecTV and let them know about this. Walking right on in without knocking, then insulting you? Unreal.
  14. dlt4

    dlt4 Godfather

    Oct 4, 2006
    I agree. You just can't let them get away with something that rude and unprofessional. Hard to imagine there are actually companies that bad. I would take my complaint as high as possible at D*. If you have his name that would be even better!
  15. Bill Broderick

    Bill Broderick Icon

    Aug 25, 2006
    Long Island
    Although there is no excuse for the behavior of the Service Tech who went to Steve's home, DirecTV really needs to do a better job of informing the techs when a service call is initiated by DirecTV, via the receiver, rather than the customer.

    I understood the confusion of the tech when I had a similar situation, about a year ago, as the program was very new at the time. But after a year or more, techs shouldn't be surprised anymore when the customer says "I didn't call DirecTV about a problem. They called me."
  16. JeffBowser

    JeffBowser blah blah blah

    Dec 21, 2006
    Very true, but in no case should a tech barge into a house without knocking, then proceed to insult the homeowner on top of that.

  17. smiddy

    smiddy Tain't ogre til its ogre

    Apr 5, 2006
    I have had this similar call from DirecTV about my signal strengths, but the conversation was more that I know my signals are fine and we walked through them and she was "yep, Mrs. Smith, you're correct." So from there I've not received a call since, but a lot of things have happened too since that time. I got a SWM ODU Slimline dish, reduced my number of STBs, I've done some landscaping (oh, wait, that won't have an effect on it), you know, stuff. But, I agree, I aplaud their efforts towards making the customer's experience a better one! Good job DirecTV! :)
  18. SteveHas

    SteveHas Hall of Fame

    Feb 6, 2007
    You know I would call them, but I simply haven't got the fight in me to go through the phone hassle.
    I am still concerned however that it when I run a system test it says my dish needs to be realigned, yet the weakest signal strength I get is 81?
    I've never noticed any pq issues either.
  19. JeffBowser

    JeffBowser blah blah blah

    Dec 21, 2006
    Well, it won't have any effect on PQ, it's merely insurance against premature rain fade to have maximized signals.
  20. ChrisPC

    ChrisPC Godfather

    Jun 16, 2003
    I got one of these calls about a year ago. My 99/103 signals were down in the 70s, which is pretty bad. They sent a tech, who came an hour and a half early! Only my wife was there at the time. She said he was confused, and didn't see a problem. He was there maybe 20 minutes.

    Needless to say, it wasn't fixed. I called D*, and the CSR had no idea what I was talking about. I finally emailed the VP of Customer Care. Her office called me an hour later! I explained what happened, and they apologized profusely. A tech came out a few days later, put up a whole new dish, new monopoles, etc., no charge. Now all my signals are 95+. :D

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