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Software Update HR20: 0x10b

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Earl Bonovich, Dec 15, 2006.

How did you get 0x10B

  1. Automatic

    0 vote(s)
  2. Santa

    400 vote(s)
  3. Other

    453 vote(s)
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  1. Jan 6, 2007 #601 of 647

    brewer4 DBSTalk Club Member

    Aug 19, 2006
    I have HR10's doing OTA so I wont activate OTA until the next release. I have my HR20 scheduled to do a TON of recording today so dont want to take any chances. Uconn is on twice in HD and 2 NFL football games. Lets see how it does.
  2. Jan 6, 2007 #602 of 647

    jheda DBSTalk Club Member

    Sep 19, 2006
    i continue to suffer from the "unwatchable bug".......two moe recordings (all mpeg4) for a total of 4 this week in black upon replay....

    yamaha750 via component
  3. Jan 6, 2007 #603 of 647
    S. DiThomas

    S. DiThomas Legend

    Oct 8, 2006
    Excellent - someone who can look at this POS (yep it's now the HR20-700POS in my book) in a positive light. :new_cussi

    Seems like the D* boys need to get back from vacation and get back to work on it.

    Given the frequency of BSODs and the variety of users with same yet with varied different configurations I think it's safe to say that 0x10b is the worst general stability update ever.

    D* went backwards with this one (vs 0x108 and 0x104).

    Earl: Now that you are back can you report on whether or not the boys and girls at DirecTV feel our pain? Shall we start making waves of calls to Customer support. They hung up on me the other night becuase "the volume of calls" was soo high. What the hell am I paying for 24/7 support when they can't even put me on hold or answer the phones?
  4. Jan 7, 2007 #604 of 647

    avatar230 Legend

    Oct 18, 2006
    I've had x10b since the night Santa made his run, and for me it has been the most problem-free and stable release yet. As a matter of fact, until yesterday morning, I had no major problems with it at all; that was until I woke up to find the following combo:

    1. Black Screen Bug had affected what the HR20 was claiming was Ch. 79 -- HDNet. I was able to change channels and did not have to do a full RBR.

    2. Keep or Delete Bug reared its ugly head on a recording of "NOTHING BUT TRAILERS" off of, you guessed it, HDNet from 3:30 Saturday morning. This was the first time I'd seen that bug in well over a month and the first totally lost/unwatchable recording I've had in x10b.
  5. Jan 7, 2007 #605 of 647

    richlife Hall Of Fame

    Dec 4, 2006
    I just got my 3rd unwatchable for the Carolina/Fla St game today (caught the last 9:30 live). One difference described below.

    I noticed the following which I've seen before: List shows time recorded (1hr 40min), playing the recording shows black screen and the time bar won't move beyond 0 of the 1hr 40 min (despite attempts to "force" through the use of various control keys), Exit takes me out and I can still the "recording" in List. Meanwhile, I was watching the rest of the game in the mini-screen.

    What I noticed different (probably just never noticed before) was that with the "recording" showing in the List which I could then "Play" at 0 min only, the Playlist "Disk Space" showed 61% Available. After I deleted the "recording", the Disk Space still showed at 61% Available.

    So even though a recording was in the list and the program time showed "correctly", there actually was no space (and therefore no time) consumed by this "recording". It was truly blank.

    And, yes, I was angry and frustrated, but I still love my HR20.
  6. Jan 8, 2007 #606 of 647

    rsblaski Icon

    Jul 6, 2003
    Southern Nevada
    Two problems in the last two days:
    Yesterday, BSOD for an MPEG2 sat recording on Speed, channel 608.
    Today, a 30 minute pad for the NYG/Eagles game only allowed for an extra 10 minutes so we missed the end of the game. While watching the shortened recording, FF and rewind had extreme delays and stutters--over a second between hitting the button and getting a response. This game was an MPEG4 off satellite.
    We watched the NYJ/Patriots game which was recorded on our other hr20 and it was smooth as silk. It recorded the extra 30 minute pad without any problem.

    For next week's playoffs, I will record the exact same games with padding on both hr20's and see if I only have a problem with the one machine. If I do, I think I will call D* and see about a replacement. If I have no problems or problems on both, I'll continue to play DVD roulette until the next s/w download.
  7. Jan 8, 2007 #607 of 647

    cuibap Legend

    Sep 14, 2006
    If you have network setup to get music and photo from your PC, try to disable it. So far I haven't seen any problem after I disabled mine (been 3 days and counting...)
  8. Jan 8, 2007 #608 of 647

    richadam Mentor

    Oct 28, 2006
    I have not posted for a while because the myriad of failures that my HR20 has been exhibiting appear to be garden variety. These have been documented frequently by others, and my voice would be redundant.

    After having my NFL playoff viewing experience wrecked by the HR20 (and to a greater extent Tony Romo), I am starting the process of transitioning to cable. But as a parting shot I will offer my opinion about where the code is not operating in a competent fashion.

    It seems that whenever there is a conflict in schedules (e.g. canceling a previously scheduled show to record live TV) the unit fails to record anything properly. There are many possibilities for error in this case. Such as, failing to properly cancel the requested show, immediately re-adding the canceled show due to a series link, etc..

    I am beginning to wonder if the users who do not have problems do not use the series link feature, or any key word based searches for programs to record for that matter. We frequently do both, and our system is now the ultimate symbol of failure to all in my household.

    It is a shame, D* has completely fumbled this one (worse than Romo did, OK I am still obsessing). My future value to D* is huge as I have paid a large amount per year to them since 2000 and I am not likely to reduce my media consumption. Now my dollars will go to a competitor. I hope that some marketing people for D* or investment pros troll in here and my action is seen as a symbol for the many others who have been pushed beyond their limit by the total incompetence of the management of the HR20 product line.

    Earl and the other moderators, I applaud you for keeping this forum as rational a place as it is. In the face of an expensive piece of equipment that is the core technology for most people's entertainment and leisure which is utterly incapable of reliably performing the most basic features of a DVR, the tone in here could be musch worse. The patience demonstrated by those in here is commendable, but I wonder if it is not better for the customers to take control and give D* what they deserve by cancelling their service. Sadly, many of their customers are captive as D* is their only viable option.

    For those considering the HR20, run the hell away. Troll back in here in 3 months, and see what the discussion recommends. But the bugs in this thing are so basic and rampant that it will not be fixed soon. The developers that are working on this thing are clearly in over their head.

    I'm out.
  9. Jan 8, 2007 #609 of 647

    Vinny New Member

    Sep 1, 2006
    Long Island, NY
    I suggest a manual record; where you just designate the channel and time (to/from). I believe if you do this, you will avoid any guide mishaps that may ruin your recordings.
  10. Jan 8, 2007 #610 of 647

    etavares AllStar

    Nov 20, 2006
    I've had a lot of the same issues as previously posted, but yesterday was a new one. Thankfully it didn't impact the recordings (that I know of.) I was watching the NYG/PHI game on the local MPEG4 HD channel. I recorded partway into it as I had to leave earlier than I thought. WheN I came back, I went to My Playlist, chose the game and started watching. Into the recording, I went into the guide and recorded the postgame since it was obviously going to go over by 15 mins or so. When I aproached the end, I noticed that my "counter" of where I was in the game went higher than the "limit". It was about 3:50 or something like that for the end of the scale, but I could go to 4:09 or higher. It was interesting. It did finally hit a point where it ended and asked me if I wanted to delete. I went to the next recording, rewound the 1-2 minutes that are hidden when you start watching and I think it picked up where I left off. E.g., just a counter issue versus a recording issue, but I'm not 100% positive. I would have said it was because I started recording into the game, but the end count didn't match up with the original length of the recording either. I'll have to try that again later...I'm not convinced there was something funky going on with the recording.

    (Go Pats!)
  11. Jan 8, 2007 #611 of 647
    Tim Sly

    Tim Sly AllStar

    Aug 22, 2006
    My first incomplete recording during a playoff game!
    I had set the HR20 to record the Eagles/Giants game for 4 hours yesterday and then when I later watched the game, I found out it had stopped recording at 3 hr. 10 min. so I missed the last 5 minutes of regulation time in which the Eagles pulled off a win.
    Bummer that I missed the end.:(
  12. Jan 8, 2007 #612 of 647

    richlife Hall Of Fame

    Dec 4, 2006
    Sorry to hear this and that we couldn't help enough. I do want to respond to the question shown here -- I'm one of those without too many problems and I use Series Link and heavily use Search for keyword and record. No issues I'm aware of.
  13. Jan 8, 2007 #613 of 647

    rpl47 Cool Member

    Aug 20, 2006
    I feel your pain, brother...

    I'm averaging a replacement HR20 per month...I am a slave to them because my cable service (Patriot Media) is garbage. I just hope they get their act together soon. For all of you that bitched and complained about the "LEASE" program, you could not have been more wrong. To D* credit, no questions asked when I needed a replacement...I just wish I never need another replacement!
  14. Jan 9, 2007 #614 of 647
    Radio Enginerd

    Radio Enginerd New Member

    Oct 5, 2006
    Partial recordings seem to be alive and well in this software update.

    I had 2 today. Days of Our Lives (SD) recorded 18 minutes. Came home and observed the partial recording. In the info screen of the recording, error 13 was noted.

    Did an RBR. DVR was set to record Little People Big World on TLC (SD). 48 minutes recorded. On the info screen, same notation, error 13.

    This is the most amount of partial recordings during a single update that I've had in the 100+ days I've owned an HR-20.
  15. Jan 9, 2007 #615 of 647

    jostanton Mentor

    Nov 15, 2006
    This is the third time my HR20 has done this stunt. The DVR picture goes dark, and all front panel lights go out. Also, for a few days leading up to this, the yellow record light stopped working (even if it was recording) and only one blue led at the top of the center transport buttons was lit. So, now I have no remote functions, and the unit won't respond or power on or off. I rebooted, and nothing happened. I unplugged and plugged back in and nothing happened. About a half hour later the unit finally came on, and restarted on it's own. And of course all this was in the middle of recording CSI Miami. It's nice for me I live in Las Vegas and have a pass to the CES show this week, as I think I will take this piece of junk to Directv's booth and throw it at someone!
  16. Jan 9, 2007 #616 of 647

    ChromaTick AllStar

    Sep 2, 2006
    I got my first weird bug.

    Sunday night it recorded Desperate Housewives as part of a Series Link.

    I was browing history and it showed up as a partial (reason being that it 'lost conection'), so I went into my playlist and selected play to see what a partial looked like (I have never had one).

    Well, DH was there...all of it. That's not the weird part though. The recording graph showed that it actually recorded 19 hours and 39 minutes of material on that channel. I guess it's a good thing I wasn't low on space.
  17. Jan 9, 2007 #617 of 647

    Joelh1 Cool Member

    Nov 17, 2006
    I am having to Red Button Reset about 3 times a week. I come home from work and find that the picture is locked up and my shows for the day haven't recorded.

    Manuals record sometimes, other times they say they are "cancelled".

    Still hoping that one day the box will be stable enough for DirecTv to go public with it. :)
  18. mtnagel

    mtnagel Hall Of Fame

    Sep 18, 2006
    Hit with screensaver bug last night. It kept coming on while watching a recording of Friday Night Lights from 1/3. Also had it when watching a recording of Dirt from 1/2. I wonder if the proximity has anything to do with it or if that's just a coincidence. I've watched stuff that was recorded after that and they were fine.
  19. clay_w

    clay_w Godfather

    Dec 7, 2003
    I've had x10b since last night and while watching a House recording tonight and fast forwarding, the receiver decided to reboot.
  20. somguy

    somguy Legend

    Oct 2, 2006
    I have also been experiencing Black Screen Recording problems that used to occur on a more frequent basis back in September 2006 and now they are back again. They seem to be occurring on Hi-Def recordings. You get a black screen and cannot fast forward which also makes my receiver lock up sometimes. I reset the unit and show disappears from My Playlist as well as History!! If this continues much longer than I have a feeling that a Class Action Lawsuit is not too far behind. Four months of nothing but frustrations is more than anyone should have to go through. Updates do not seem to be fixing this recording issue which has been promised in the past. Credits, apologies, and software updates only go so far. It is time for them to resolve this issue once and for all or give us back the HR10-250 which was much, much more reliable until they can fix the HR-20. It is time to recall the unit. If anyone else feels this way than please respond.
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