Software Update with Over the Air

Discussion in 'DIRECTV General Discussion' started by LarryW, Jan 9, 2019.

  1. codespy

    codespy The Pack is getting sacked!! DBSTalk Club

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    HR24’s do not scan. The THR22-100 still does though, the only dual tuner DVR with the option.
     
  2. dod1450

    dod1450 Legend

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    Many market stations will be changing frequencies because of the repacking that the FCC is making room for the 5G cell network. So it is a good idea to re scan every two weeks. I have found new channels are appearing and others have moved.
     
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  3. whotony

    whotony New Member

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    A couple of weeks ago a started seeing a sub channel listed on the guide for one of the locals.
    Saw the no Lcc connected message.
    We also lost the local CW here even though it’s still there ota.

    I guess there’s no way to check if the lcc is available without calling?
     
  4. P Smith

    P Smith Mr. FixAnything

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    right, just call them
     
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  5. HoTat2

    HoTat2 Hall Of Fame

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    Yeah ....

    And lots of luck too ...

    Since I mentioned the new LCC during a call to tech. support on another issue a couple of days ago.

    And once again the same result ...

    Total clueless-ness of the reps. as to what either the former AM21 or the new LCC is or does.

    They just can't grasp the concept of OTA DTV reception and how its guide integrates into the DIRECTV satellite guide.

    Sent from my LM-V405 using Tapatalk
     
    242424 likes this.
  6. P Smith

    P Smith Mr. FixAnything

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    I would use online chat and send to them snapshot of the message from your TV and an URL to DTV own page about LCC and its purpose;
    those poor trained CSR should grasp the LCC idea with your help !
    Or no one customer will get through the dreaded ATT/DTV customer support :(
     
  7. codespy

    codespy The Pack is getting sacked!! DBSTalk Club

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    You can’t send pics or attachments anymore on DirecTV Chat. They got rid of that option a while ago.
     
  8. grover517

    grover517 AllStar

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    We also lost our CW (WXCW Ft. Myers, FL) so I called retention (said "contract date" at the automated prompts) to see if they were ever going to re-transmit the station again, register my disappointment that one of my locals was no longer available. Without my asking, the retention rep offered to send me an LCC at no charge but first verified that I had a Genie HR44/54 and not an HS17 before they did.
     
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  9. trh

    trh This Space for Sale

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    Hope that works. Let us know what happens.
     
  10. Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

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    Hope you get more than just a power cord. :)

    I've seen a few threads around the 'net with folks who claimed they were going to look for an equivalent device and test it. But of course, as it happens a lot, those threads all die and those posters seem to disappear. I'm very curious about the LCC, as I don't have and never did have an AM21. I would very much like to watch and be able to record one of my local sub channels. I don't want to purchase an OTA DVR because as soon as I do DTV will release the LCC.

    Please furnish us with as much detail as you can when you receive it. Good luck!! :thumbsup:
     
  11. grover517

    grover517 AllStar

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    I already have it and have been using it for a few weeks now. They even shipped it 2 day express. I posted some info about it in the LCC thread. LCC
     
  12. grover517

    grover517 AllStar

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    Yep, it did. See above for a link to the info I gleened from my HR44.
     
  13. Athlon646464

    Athlon646464 Gold Members DBSTalk Gold Club

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    Yep, thanks. I've been trying to find someone who has tried a similar device to see if it works or doesn't work.
     
  14. whotony

    whotony New Member

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    Ok that’s my local too.
    Guess I’ll give it a try.

    Is there a specific phone number for retention or did you just tell the rep you wanted it?
     
  15. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Retention 1-877-999-1083...Protection Plan 1-855-422-1614.
     
  16. grover517

    grover517 AllStar

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    You can call the retention # posted by MysteryMan. I didn't have it at the time so I just called the old DirecTV number 1.800.531.5000 and at the automated prompt said "contract date" which then got me connected to retention since it seems they are the only ones that can access that info.

    Other than verifying my service address they did do one other thing I forgot about. They had me go to a web page and enter my address to make sure I had acceptable OTA signal levels.

    https://signalstrength.directv.com/

    When I tried then, their "tool" didn't work when I tried so they just gave up and sent it to me anyway. I just tried it again this morning and it worked fine.

    Good Luck.
     

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