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Some advice when calling CSR's

Discussion in 'DIRECTV General Discussion' started by Dapipes2, Oct 29, 2012.

  1. Shades228

    Shades228 DaBears

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    None of them should object as there is clear guidance for this situation.
     
  2. Combat Medic

    Combat Medic Legend

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    Our calls to DirecTV are also sometimes recorded, are they not? Do we not have rights?
     
  3. Richierich

    Richierich Hall Of Fame

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    EXACTLY!!! :)
     
  4. rrdirectsr

    rrdirectsr Legend

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    I treat every call as though it was recorded. I always assume that anyone is or could be listening to me. There's no excuse for lieing to someone. I'm proud of my job and how I do it.

    I do appreciate it though when someone asks if they can record me rather than throwing it out at the end of the call like they were trying to trick me or accusing me of not telling the truth.

    Despite the posts by whatever his name is, some people really love doing this line of work and working at D* is the best call center job I've ever had.
     
  5. inkahauts

    inkahauts Well-Known Member

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    It may be different form state to state, but i recall once being told by someone who should know that if one side says they may record the conversation, the other side can too without even mentioning it.
     
  6. carl6

    carl6 Moderator Staff Member DBSTalk Club

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    It does vary by state law.
     
  7. Shades228

    Shades228 DaBears

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    Some states don't require any notification.
    Some states allow that if one party is recording, with notification, than the other party may as well without notification.
    Some states require both parties to disclose, and agree, that they are recording each other.

    As a customer when I call a company and they tell me they may record me I have the option to continue the call, which is an approval, or I can have the option to disconnect the call. If I choose to disconnect the call then I must use another form of contact.

    Employees only have the rights that the company affords them in terms of not being recorded. Most customer service call centers will have policies that allow them to be recorded because there shouldn't be anything to worry about. If the agent does their job properly then there's not an issue. If not however then you get this:

    [YOUTUBE]v6_p5V4EGXI[/YOUTUBE]

    That is the extreme and not the norm or we would see more posting like this.
     
  8. acostapimps

    acostapimps Hall Of Famer

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    I had in instance where my dad mistakenly order phone service claiming to be from AT&T with long distance calling for low promo rate, but did not know it was bundled with seperate LD service from different company,but my dad told me that he didn't sign up for anything, and that he responded no to some of the question that was being asked yes on other question, but when installer showed up we were totally confused and he said we scheduled for install and we rejected and turn him away, and we called AT&T to verify that we did not order service, and they said yes we did and played us the recorded conversation which did confirm that he ordered service, but my dad said that they must have switched the recorded answers to make it seem like he confirmed the order.
     
  9. acostapimps

    acostapimps Hall Of Famer

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    CANCEL THE ACCOUNT!!! i cannot be more clearer !rolling
     

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