Some Channels Freezing

Discussion in 'DIRECTV General Discussion' started by jclangston, May 21, 2020.

  1. Marvin

    Marvin Godfather

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    I have a c61-100 and a hr44-500. For the longest time was having frequent freezes on the c61. Dont know exactly when they stopped, but they did up until the recent software upgrade on the hr44 (0x13b0) Tuesday morning. Now my c61 is back to freezing up probably 8-10 times an hour. Already previously had a tech out who did absolutely nothing once and then came back a 2nd time and messed with the hr44 to force it to download new software. That not only did not fix the problem but i also had to pay for both service calls (after a lot of phone calls I got the first call waived because the tech didn't do anything). Anyway tonight I noticed my 61 was running 142 degrees, so I put it on a small laptop fan which has dropped the temp to 125 after about 2 hours and its still freezing about every 15 minutes now instead of every 5 but its still annoying. I just want to know since it wasn't freezing up prior to the software update on the hr44 if there was a way to reverse the update
     
  2. compnurd

    compnurd Hall Of Fame

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    No
     
  3. Rich

    Rich DBSTalk Club DBSTalk Club

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    LMAO, once again. You are the definition of "succinct". Poor guy, in the middle of a crisis, writes all that and what does he get? "No"! Still sitting here LMAO! Good answer, as always.

    Rich
     
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  4. Rich

    Rich DBSTalk Club DBSTalk Club

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    What's the normal operating temperature of your c61?

    Rich
     
  5. compnurd

    compnurd Hall Of Fame

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    I try and please the masses lol
     
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  6. krel

    krel New Member

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    i had a 54-700 2 of them giving me the same problems breaking up freezing pixels audio and video out of sync on the 4k mini. i get bent one morning and called in.. lucky i got someone in america be he looked at my options and he just went ahead and upgraded me to the genie 2 with all newer 4k minis with no contract extension.. the genie two is a much better unit than the 54 genie. i don't have none of the issues i had in the past. also every 54 genie i ever have gotten was atleast 5 years old so failing HDD comes to mind and possibly the mother board as well
     
  7. MysteryMan

    MysteryMan Well-Known Member DBSTalk Club

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    Yours is a isolated case. I've been using a HR54-200 since June 2015. It's received tons of CE software as well as national release software and has been a rock solid performer.
     
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  8. krel

    krel New Member

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    i wonder what it could be??? now that i have the genie 2 no issues what so ever
     
  9. Rich

    Rich DBSTalk Club DBSTalk Club

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    Your Genie 2 has a newer HDD in it. HDDs over 5 years old can be problematic. Like the HDD in your old 54. Failing HDDS can cause the problems you had.

    Rich
     
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  10. krel

    krel New Member

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    i would say life span of an HDD would be 5-6 years. then again i wondered how well DTV refurbs the genies as they might just plug em in and if a picture pops up they pass it or if they go through it. i know when i got a genie 2 order each time the tech kept telling me what a POS it is. it might have been when it first came out but i had no issues with it. i even think the PQ is a tad better than the genie for some reason. the one thing i don't like about the genie 2 is that it caps you off to only adding mini's. so no HD box for tailgating unless you open up a second acct and re pay all over again.
     
    Last edited: Aug 11, 2020
  11. Rich

    Rich DBSTalk Club DBSTalk Club

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    I'm pretty sure the "life span" of an HDD in a DVR is a lot longer than 5-6 years. But we shouldn't be worried about the life span. As soon as you start to see pixelations and/or audio drops you should consider a new drive. If you get 3-4 years out of an HDD without those issues you've done well. The HDDs degrade over time and they don't get better. The diagnostic tests don't put up a red flag about the HDD being degraded, just if it's about to die or has died. I have HRs with severely degraded HDDs in them, degraded so badly the content on them is unwatchable but when I've run the diagnostics on the HRs I don't see any indications of a bad drive. They work damn near perfectly with new external drives.

    When D* refurbishes an HR all they do is reformat the internal drive. You get a refurb and it might work for a while but if the HDD was degraded the problems will come back quickly. Think about it, damn near every 24 out there has an internal HDD that is over 5 years old in it. That's the main reason we see problems with sound and video on our 24s and Genies.

    Rich
     
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  12. I WANT MORE

    I WANT MORE CowboySooner

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    I have been a D* subscriber since 1994.
    I have probably had every model of STB they've offered and I've never had a hard drive fail.
    To be honest I've had very few issues over that time.
    I had a year or more of freezing video but that seems to have been completely ameliorated within the last few months.
     
  13. Marvin

    Marvin Godfather

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    Sep 13, 2003
    I dont know what the normal temp was because I never checked. However I bought an $8 mini dual laptop fan that fits under the C61 and its currently 118 degrees, not 142. Since putting the fan under it the freezing has completely stopped.
     
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