So Friday night, I had 3 channels go out (at least 3 that I noticed). I did the usual troubleshooting. Reboot, signal test, etc and couldn't get them to come back. Weather was fine. So I call up tech support and they do the same stuff and decide I need a service call to align my dish and re-wire everything. I asked why I would need that when all the transponders were reading 80 - 90+. This wasn't on his script, so he couldn't answer it lol... anyways... no other choice, I agreed to the service call. He said its either $99 for a one time call or $9 if I took the PP. I scoffed at the $99 and he said I can cancel the PP after 1 month (not even sure if that's true). So I said fine. Appointment was a week out. Saturday morning, I was going to try reseat cables and maybe try a different port on the SWM when I noticed the 3 channels were back. So I called to cancel the appointment and remove the PP. They said Ok and cleared it out. This morning, I wake up to an email saying I bought the protection plan AND signed up for a 2 yr agreement. I call up DirecTV and yup, wouldn't you know it, the PP is still on my account. The CSR removed it again (supposedly) and claimed the 2 yr agreement email was a system error. Man, what happened to this company? DirecTV used to be a fanboy company.