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Some hidden new fees

Discussion in 'DIRECTV General Discussion' started by p4594spa, Feb 11, 2013.

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  1. KyL416

    KyL416 Hall Of Fame

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    The Lakers, Clippers, Ducks and Kings claim San Diego as part of their territory since you have no local NBA or NHL team.

    You get TWC SportsNet for the Lakers. You get Fox Sports West for the Kings, and Prime Ticket for the Clippers and Ducks.

    Most cable systems in the area carry TWC SportsNet, an alternate Kings only blackout feed of Fox Sports West and the 24/7 Fox Sports San Diego instead of Prime Ticket since the full time Fox Sports San Diego channel carries the Clippers and Ducks games from Prime Ticket.
     
  2. paco1986

    paco1986 Icon

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    That is what's upsetting, having to pay this fee for teams that are in LA. LA is the big market, not San Diego. Let them pay the fee. They should at least waive the fee for secondary markets. Wishful thinking, I know. :(
     
  3. studechip

    studechip Godfather

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    I wasn't notified in any way SR. I knew it was coming, but I wasn't told.
     
  4. Satelliteracer

    Satelliteracer Hall Of Fame

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    Not sure what to say.

    If you want, PM your account number and I can find it...we can tell you the exact type of communication sent (letter or email or bill insert, etc), day it was sent out, etc. Some states require different types of notifications which is why different tactics are used. Others don't receive a paper bill, which is another reason they may receive an email instead of a bill insert (obviously).

    Can even tell you if an email was sent if it bounced back because of a wrongful email address... in that case D* has to then send a letter. Notifications are a strict requirement, taken VERY SERIOUSLY. I've had customers in the past here say they weren't notified, we looked it up for them and 100% of the time they were notified. Either the customer didn't see it in their email, or the spouse threw away the insert in the bill, or what have you. I've yet to come across a time where a customer literally wasn't notified. Anything is possible, but haven't seen it yet. 20,000,000 notifications went out this year to 20,000,000 customers. Taken VERY SERIOUSLY.

    Again, happy to help if you want me to look into just for peace of mind.
     
  5. HarleyD

    HarleyD Hall Of Fame

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    If I think about it long enough I'm actually probably more perturbed that I'm spending a whole lot more than $2 each month to cover the cost of a whole bunch of other channels in my package that I don't want. It just isn't broken out as a separate line item.

    But if I want certain channels like several of the Discovery channels, I have to subscribe to a certain package and pay the cost of that package...even though it includes probably a couple of dozen channels I don't want and won't watch.

    So I try not to think about it long enough.

    My recourse is the same as anyone else's. I could switch providers and I am not inclined to do that.
     
  6. unixguru

    unixguru Godfather

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    Hopefully this stuff will finally get some legal action. Maybe DirecTV wants it to stop the providers from forcing things on them too.

    I understand why a la cart is never going to happen. But if we had a set of bundles that one could pick from it would be better. Think of HBO or other movie channels as such a bundle (all are multiple channels). Maybe PREMIER is equivalent to a dozen bundles. Then people that like movies and not sports or vice versa can save some money.

    Have a baseline fee for access (like I pay for cable internet because I don't have cable TV) and then discount that based on total subscription.

    Screw the content providers who think they can demand that I accept their programming, never watch it, and demand I pay for it.
     
  7. 242424

    242424 AllStar

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    I could live with a package and 5-10 a la cart channels added by the customer
     
  8. johnr9e

    johnr9e Mentor

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    I'm also in San Diego. The Padres were absent from DirecTV until last year - I've learned to live without. The value of the LA RSNs to me is exactly $0. Never watch. Don't care.

    This may be the straw-that-breaks-the-camels-back for me and Premier. I have been on the brink for a while. I would have dropped packages long ago except I have grandfathered DVR. Regardless of this fee, my leaning had been to drop to Entertainment because the main differences between the other tiers (Choice, Xtra, Ultimate) seems to be channels we rarely, if ever, watch. The RSN charge (and the indignation of having to pay extra for LA RSNs) plus the latest price increase is very likely to cause me to drop to the Entertainment package.
     
  9. JosephB

    JosephB Icon

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    The difference is that those packages are national, and have a uniform price across the DirecTV customer base. RSNs cost different in different regions, therefore some people pay the RSN fee and others don't. They keep it separate so they don't have to have different prices for the base packages.
     
  10. paco1986

    paco1986 Icon

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    Exactly my point, we in San Diego don't care about LA sports. Just give us Fox Sports San Diego on a full-time basis and we will be happy campers!:)
     
  11. inhd40

    inhd40 Mentor

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    I pay a 3 dollar RSN fee for 3 channels. Two of which I will never watch but the third I would pay the three dollars to have. It still kind of stinks that I have to pay extra but it's not a deal breaker like the 9 dollars extra I had to pay to get BIG10 network from Dish.
     
  12. harsh

    harsh Beware the Attack Basset

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    What makes a fee a "hidden fee" is when they don't tell you about them in the sales cycle.

    The DIRECTV home page implies that you can get a Genie system with locked in savings for two years for as low as $29.99 a month. You have to read the pixel print and the resist blue Offer Details pop-up under the View All Packages button as well as other research to discover that the price will be more than 25% higher than that if you actually get a Genie and that the two years of savings doesn't apply to the $29.99 package.
     
  13. Hoosier205

    Hoosier205 Active Member

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    That is your own personal definition of a hidden fee. Every single customer being charged the RSN was notified.
     
  14. studechip

    studechip Godfather

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    You say things like this as if you have the definitive answer. Care to divulge how you know for an absolute certainty that I was notified? I know I wasn't. I don't care what you will reply, but I know it will say that I am wrong and that they did notify me.
     
  15. Hoosier205

    Hoosier205 Active Member

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    I suppose you haven't taken him up on this offer.

     
  16. 242424

    242424 AllStar

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    Like it's a good idea to give some unknown guy on an internet message board your account number..... Want his SS number too? lol
     
  17. Hoosier205

    Hoosier205 Active Member

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    A respected forum member who is known to be employed by DirecTV. You forgot that part...
     
  18. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    Some people are not "unknown guy on the internet". SatelliteRacer is very well known here.

    And if anyone wishes, I would be happy, in my role as moderator to liaison the information to DIRECTV. I know SatelliteRacer and several others who can help.

    On the larger issue of notifications, DIRECTV sent notifications to everyone on the list. But that doesn't mean everyone received the notification or didn't throw it out before it was read. Things happen and wives throw out mail. (Husbands do too.)

    Peace,
    Tom
     
  19. 242424

    242424 AllStar

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    I'm the president of GM, you need a car?
     
  20. Tom Robertson

    Tom Robertson Lifetime Achiever DBSTalk Club

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    You, on the other hand, are an "unknown guy on the internet" at this point, at least on this board.

    I've met SR, talked to him several times, and he is a great person (who has a very intelligent son--who likes the Packers.) :) :)

    Send me your bona fides and lets talk about cars. I could use a new one. :)

    Peace,
    Tom
     
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