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Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by chefwong, Jul 14, 2010.
heh heh heh :lol:
I was trying to be funny. Guess it didnt work out that way.
Do an Internet search for "foxconn suicide".
This really is an amazing thread. :scratch: You people act as if this kind of bad corporate behavior is normal, even acceptable.
I was with Dish Network for 10 years and every IRD I ever got was brand new and worked perfectly right out of the box. Why you people put up with all of Directv's crap is beyond all rational understanding.
From what I've gathered on this board the past eight years, Directv is the BP of satellite tv.
I'd expect perfection if I had to pay $200 every year to run it.
Well, to be fair, yes I had issues with my HR20-700 when I first got in in Feb '07.
However, since then, the three HR2x's and an H24 have operated as advertised and as rock solid reliable as any other receiver/DVR I’ve had.
I’m just sayin’, it’s not as bad as some would have you believe.
I'm guessing that either:
1) Dish has an infinite supply of DVRs so they can send out new ones everytime;
2) Dish has an infinite amount of landfill to bury all the returned defects; or
3) You were lucky to get a new one each time.
CE (consumer electronics) is an industry that WILL use refurbs to replace defective products. This is now a fact of life. There is no way that they can send out a new unit every time one is returned.
The last DVR I got was an HR-21-200 that can not be told from new.
I have purchased several refurbed items. In every case, they have appeared and worked as new. Some (2 Kindles) have even come with the same warranty as brand new.
Guess you haven't ever had a 622 replaced. Same problems as DirecTV - bad old crap, barely "refurbished", never tested, etc.
Well, Nick, I was with them for 8 years (the first 8 years they were in business) and my experience could not be more counter to your impression, an impression which while anecdotally true, I do not think is based in reality. If it were, DTV would not be growing by leaps and bounds compared to DISH and cable, which are pretty flat in this economy (people just would not stand for it). Your use of the word "was" implies that even you had had enough, and are no longer with them. , is probably an apt description of exactly what you are.
I agree that bad corporate behavior is normal; I disagree that it is necessarily acceptable. And I think there is a reason why cheap labor makes products that may not have perfect quality control (although QC is a local DTV issue more than an outsourced overseas issue). That's one of the ways to keep it cheap.
There is a very good chance that every item of clothing you wear, your shoes, the smart phone you are carrying, your iPad, your TV, your DVD player and DVR, are very likely all made in China. So in that sense, we all have voted that it is acceptable.
@Harsh: nice Foxconn reference. Those are also the folks who make many of the items I listed.
Nick, you've got a point. Hard to argue with your logic, but I've never had a Dish account and know virtually nothing about them except that they do not carry the Yes Network, which is a deal breaker for me. So, I can't really agree or disagree with your opinion. I do have a strong feeling that you are correct.
D* is certainly not a model for customer support or satisfaction. We put up with the 21 series for years when it's obvious that they could have put out a better DVR. That 24 series just didn't pop out of someone's mind. To put it mildly, we got hosed.
Then where can the rest of us get one of those crystal balls you used to come to your conclusion?
Dish absolutely uses refurbed receivers. Several neighbors have Dish and have complained of "damaged" replacement boxes. I agree with the concept of refurbishing the receivers, but believe the QC process leaves something to be desired...
It's my belief that both companies lose more money to return the "damaged" equipment and send another than it would take to have refurbished them correctly the first time. If nothing else, it's very poor PR to ship a receiver with a damaged exterior (regardless of whether the internal electronics function correctly.)
Actually, I have not had any problems with Dish gear or service going back to 2000 and the ancient 7200 days.
My reality is the only one that matters to me.
Not even close. I had Dish until recently and was satisfied with the service, hardware and programming. I also have good local cable service, but, for personal and budgetary reasons, I had to make a choice. Cable won out for several reasons; first, living on the south Atlantic coast, local weather reports, emergency weather bulletins, and getting local tv broadcasts from two cities (Savannah, Jacksonville) are very important to me; second, being partially disabled from a stroke, I have to place a higher value on locally available tech support which, with my local cable franchise, has been very good; third, when I got cable broadband internet service so I could video Skype with my son in Afghanistan, cable tv became the obvious choice.
So, as you can see, my move to cable was for personal reasons and had nothing to do with Dish. I still have my dish tree in my yard and RG6 still runs to the house, so if I should ever decide to add sat tv back to the mix, I would definitely go back to Dish, and I will recommend Dish over Directv to others every time.
Finally, your assumption as to what you think I am is just that, an assumption, and, while I (we) value your contributions to this board, I couldn't care less about your opinion of me.
I've never seen a reason to doubt any of Nick's posts. If he says the Dish DVRs are faster, I'll accept that as truth.
Or were you talking about my opinion of the 21 series HRs?
I think that is incredibly wrong....and rather than get into a tit for tat about all the grossly radical activities, court cases, and decision debacles of the leadership and operation of Dish network....perhaps we can simply agree to disagree on your statement. I won't even go into the misrepresentation of the capabilities of the VIP 922.
I've been a customer of DirecTV even longer than you have for Dish, and seen the very same results with them that you indicated with your provider. Neither provider has failed to make mistakes. Neither provider is void of flaws.
If Charlie Ergen is your view of ethical management...then bless you. We'll just have to see the world differently.
You really send the damaged (or whatever) HR to a contractor who is probably paid a set annual fee to do whatever it is that they do.
Perhaps the lease fee pays for the refurbishing of that unit (or whatever they do) up the line.
You might have hit on the reason for the appearance of the 24s. Perhaps the money drain will stop with these receivers. I know the 20-700s are really stable platforms now. Hopefully, the 24s will be as dependable.
I've never had a 922 so I cannot address the issue of misrepresentation. The most recent IRD I have is the 722 and it worked as represented.
I never mentioned Charlie Ergen or Dish management and have no opinion that would be relevant to this discussion. Please do not misrepresent what I say.
Has anyone heard about the dependability of the HR23-700? I had recorded the premiere of Public Enemies on HBO and on playback, it froze for a good 5-10 seconds. After having my HR21-700 die, this is a bit disconcerting. It would be nice if it was the broadcast.
I think many of us understood it clearly the first time.