Followed Doug's advice and spent an hour on the phone with a CSR, a Tech Support person and then got disconnected when the Tech person went to transfer me to someone else. Everyone was trying to help. Apparently they are having system problems adding this service. It doesn't seem like one should have to jump through all these hoops to add this. Adding this service with ethernet doesn't seem to have been well thought out by DirecTV. I'll just try back another day.