st louis fox problem

Discussion in 'General DISH™ Discussion' started by lukin4u, May 14, 2007.

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  1. lukin4u

    lukin4u AllStar

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    Apr 13, 2007
    new dish cust here

    had it about 2 months

    lost fox and nbc

    'transponder 18' error messege

    called dish


    they said there was nothing wrong on there end
    must be an instal problem

    'lnb eye went out'?


    called the installers number
    they said it was actually dishs' problem

    they have had over 3000 st louis customer having the same problem

    couldnt get an appointment til next week

    i bitched and they said 12-5 today

    this was wed last week

    4:30 and nothing

    i called an ok # that called me to get directions yesterday
    they said someone would call to tell me when they would be
    and still nothing

    oh well

    we will see





    not proofread

    sorry
     
  2. jhamps10

    jhamps10 AllStar

    61
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    Sep 27, 2005
    I too had a problem with Fox 2 and Channel 5 last wed afternoon. I just figured it was due to storm near my area, but all other channels worked fine.


    oh and don't be suprised if tech shows up late, they're worse than Charter at times, however sometimes you get a great worker, depends on who they send.

    But I will say this about the local channels, they go out more often for rain than I would have figured, or maybe it's just my sat as I am in a pretty bad place for the dish, but it couldn't be put anywhere else. Oh well, with the internet these days I don't really care if the sat goes out, I'll just watch it on-line.
     
  3. mulder5000

    mulder5000 AllStar

    56
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    Jul 8, 2006
    I lost Fox and NBC, but only the HD ones. I still have them in SD. I have an appointment this afternoon, so I'll let you know if they can fix it or not.
     
  4. lukin4u

    lukin4u AllStar

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    Apr 13, 2007

    please do and also find out the company name 'american digital'?

    thats who im dealing with

    they say they cant fix it

    i hope they are wrong

    good luck
     
  5. mulder5000

    mulder5000 AllStar

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    0
    Jul 8, 2006
    Dish came today (even with the storm, they just waited it out in their truck) and fixed the Fox/NBC problem. They said the 118 drifted a bit in space and anyone without a really solid lock has been having problems. I was the third person they fixed just today and it went out, what, about 2 weeks ago, so who knows how many they've fixed since then.
     
  6. lukin4u

    lukin4u AllStar

    80
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    Apr 13, 2007
    update


    was called by the OK comp. that controls service appointments
    and they tried to cancel my appointment for tommorrow

    they siad

    sat 118 is not responding and they are in the process of moving the HD programming off of that sat.

    if u have a scheduled service appointment for this problem

    do NOT cancel plans or work
    cause more than likely they are going to cancel this appointment
    if they havent already
    and they are not that good at letting us the customer know that they canceled

    they are however still coming tommorrow caused i raised alot of hell

    what they cant explain to me is way some people are still getting the 2 locals in HD

    and some are not
     
  7. lukin4u

    lukin4u AllStar

    80
    0
    Apr 13, 2007
    tech came out already

    did everything and then some

    STILL NO FOX

    i do get nbc now but fox is all messed up
    i do get a picture now but still unwatchable

    now what


    i guess i just wait and hope the credit the shat out of my account
     
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