Status of Channels I Get?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by BubbaDude, Mar 25, 2008.

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  1. Jul 1, 2008 #61 of 180
    DarinC

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    IMHO, the proper balance would be to have CID dependent on parental controls.

    And a +1 on bmeeks' post. Why is this so technically difficult? The receiver KNOWS what you get. The guide data is basically a database. It should be a pretty simple query. The first DirecTV receiver I got 12 years ago was able to do this.
     
  2. Jul 1, 2008 #62 of 180
    Stuart Sweet

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    I'd like to point out that 12 years ago there was one satellite. The DIRECTV system is so much more complex now, and as I said, I thought it would be easy too. But it's not. In the meantime, I agree that there are different ways of dealing with the issue that aren't being done, but to scrap everything that is in place, and does work at least partially, isn't going to happen.
     
  3. Jul 1, 2008 #63 of 180
    Nicholsen

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    John:

    Now that is a good idea!

    All that is required is a small piece of code that blocks the search function from reporting the results from the 551-599 channels, that can be toggled on and off by the user as part of the parental controls function(s).

    I never activate the parental controls, but I would definitely choose to take the adult program titles out of all my search results. That seems like a no brainer on many levels.

    I don't think these type of problems are monumentally complicated. I think they have simply been pushed aside and/or given low priorities (in some cases for marketing reasons). 2 years is a long, long time in the software business. I think the generic "it's complicated and users just need to be patient" is an excuse whose time has come and gone.

    You also have to wonder if the guy who recommended killing the prior relationship with TIVO warned the decision makers that D*s software team would still be trying to figure out how to do this kind of basic stuff 2 years after the replacement DVR was released. I bet not.
     
  4. Jul 1, 2008 #64 of 180
    DarinC

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    Sure, but in 12 years, I would think they'd gain the knowledge to at least keep up with their own technology. I'm really not trying to be argumentative, but I'd be very interested in understanding WHY it's so hard. The guide data is a database, with various flags and data fields. It doesn't have a hard time finding data based on flags for program types, or by keywords. It shouldn't really matter how many satellites there are... each one has a unique code that identifies the transmission. If they have one satellite with 32 transponders, or multiple satellites, it's just a different number. Can you share whatever it is that has convinced you that it's difficult?
     
  5. Jul 1, 2008 #65 of 180
    Ken S

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    So...I guess the status is.

    1. "Channels I Get" doesn't work.
    2. It's just too hard for them to get it to work correctly anytime soon.
    3. "Channels I Get" for a subscriber to the Family Plan are SUPPOSED to include all of the Adult Channels.
     
  6. Jul 1, 2008 #66 of 180
    dcowboy7

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    well kids are growin up so fast these days....see jamie lynn spears.
     
  7. Jul 2, 2008 #67 of 180
    ATARI

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    and apparently,

    4. Search just FAVORITES will never be implemented.
     
  8. Jul 2, 2008 #68 of 180
    t_h

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    As sort of a secondary broken thing related to this, if you do an autorecord wishlist of a show and have "hide SD duplicates" selected, it still records both the SD and HD show at the same time on their respective channels if you have both tuners enabled.

    Not particularly helpful.

    As to the complexity of the fix, the receiver seems to know enough on playback of the show to tell me that I didnt have the channel, wasnt authorized to see it, or that there was no signal on the channel.

    Whats the rocket science involved with making that check before starting the recording as opposed to the start of playback?

    After experiencing how effectively directv has been able to code their product to stop me from watching a recorded show within 10 seconds of no longer subscribing to its channel, it seems hard to believe they cant figure out how to make the unit not record from channels I dont have. My free 3 months of starz ended the other day and every bit of recorded show gave me a "not authorized for content" error.
     
  9. Jul 2, 2008 #69 of 180
    ATARI

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    Must be a market/sales vs. engineering disconnect.
     
  10. Jul 2, 2008 #70 of 180
    Drew2k

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    My setup is as you describe where I hide SD duplicates, and I use autorecord searches all the time and have never had the problem you describe. It has never recorded off of a hidden SD channel - only the HD one.

    If you are having this problem, though, you should explore adding categories to searches. For example, choose the High-Def category, and for sure the DVR will skip SD channels.
     
  11. Jul 2, 2008 #71 of 180
    su_A_ve

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    I bought a new car, but the engine doesn't run. So I just push it wherever I need to go. I save gas too!

    CIG never worked on the DTivo's... I believe it's on purpose. Forces you to find a show on a channel so you then say 'oh, I have to subscribe to that'...
     
  12. Jul 2, 2008 #72 of 180
    spunkyvision

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    Whatever happened to the manually adding/removing channels so we could take of this problem on our own? I thought it was brought up as a temporary solution?
    ie on the Directivo boxes you could manually add/remove channels in your list and when you did the autorecord it only recorded from those channels.
     
  13. Jul 2, 2008 #73 of 180
    Stuart Sweet

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    That solution has never been part of the planned implentation.
     
  14. Jul 2, 2008 #74 of 180
    bentbiker

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    Assuming this to be true, why is it that the information to which you are privy isn't being shared with other depts within DTV. Why do the supervisor of their Tech Suppt dept as well as all their cust svc reps repeatedly say that there is no such effort in place and I was mistakenly informed that there was 10 months ago? Again, they insist that the system is working exactly as it is intended. I would love to have the name of even one person within all of DTV who will admit to the problem and an effort to fix it at this point.

    Again, I suggest that instead of complaining to each other here, we should be complaining to DTV directly. Most people posting here have indicated that they haven't spoken directly with DTV about this in many months. If their monthly logs of problem reports showed more complaints about this problem, perhaps it would be moved up the priority list -- at least to the point where their Tech Suppt acknowledges the problem.
     
  15. Jul 2, 2008 #75 of 180
    oakwcj

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    That's no doubt true, but it begs the question: why the hell not?
     
  16. Jul 2, 2008 #76 of 180
    t_h

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    I have a keyword wishlist "KCRA 3 Reports" category "news", so it'll get the latest news whenever it airs. It always records from both the HD channel KCRA and the SD channel SA3. I didnt think of adding an HD subcategory to the search.
     
  17. Aug 17, 2008 #77 of 180
    gully_foyle

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    Then .... don't do it that way. Nobody gives a c*&p about the CIR itself. Let the list have everything possible, for all anyone cares.

    DirecTV needs only give us a way to limit searches. Run the search against whatever CIR -- then filter the search results against a user list.

    Problem solved. Milo had it nailed two years ago.

    Again it isn't CIR, it's the search results in languages we cannot read, or the porn shows, or the many versions of NBC or CBS. It's the fact that autorecord is useless and even normal searches are tedious to paw through and have large opportunity for error.

    If there are business reasons to keep "push" channels in the search list, then grey out their check boxes in the "Channels to Search" filter list, but let us get rid of the rest.
     
  18. Aug 17, 2008 #78 of 180
    gully_foyle

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    Of course not -- only unworkable solutions are planned.
     
  19. Aug 17, 2008 #79 of 180
    Milominderbinder2

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    Stuart,

    Thank you for your continued suppor for CIG.

    Please tell them that the Chanel I Get Problem is not solved on channels 100 through 300. It is exactly the same problem as always.

    Try this. Do a keyword seach for "Olympics" --> Sports-->All. I am betting that with Olympic coverage all over the map, many have done this search recently.

    Now click Autorecord and it will Autorecord the Olympics... :)

    Here are the first few Channels I do not Get that it thinks I get:

    406
    755
    74
    259
    407
    756
    82
    382
    392
    696
    80
    380
    390
    383
    393

    It does eventually list the olympics I do get on NBC, USA, etc.

    Channels I Get is not a Guide issue. We can set up our own ALL Guide with the channels we really get.

    Channels I Get is a Search issue and an Autorecord issue.

    Two years after Autorecord was promised, my wife still cannot record her Cubs games. It still gives you channels we don't get instead of the channels we do get.

    So we can only record the upcoming Cubs games by running a Cubs keyword search and carefully checking which channels we will actually receive for which games as it varies.

    By the way, CIG is also broken on Smithsonian, HDNet, MGM, etc. even in the Guide.

    Stuart, please let them know that so far, Channels I Get has not been implemented on any channels that I can see...

    Please tell them that Channels I Get is not a Guide problem. It never has been. CIG is a Search and Autorecord problem. Are they just not understanding what we have been asking?

    - Craig
     
  20. Aug 17, 2008 #80 of 180
    Ken S

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    That is about as succinctly and accurately stated as I have seen.

    Thank you Craig.
     
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