Strange Issue with Whole Home and Vizio Smart TV

Discussion in 'DIRECTV General Discussion' started by raott, Jul 30, 2013.

  1. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

    Dec 2, 2010
    If they do create separate LANs, that'd be very unusual.
    And putting the Vizio on the guest network is a good idea.

    Good luck!
  2. HofstraJet

    HofstraJet Legend

    Mar 6, 2003
    Correct - they will not. Think of them as two doors that take you to the same room.

    Yes - as mentioned above, it creates a separate network (or room, following the analogy above) which won't see traffic on the main network so the Vizio won't see the DirecTV boxes but will still have internet access.
  3. dennisj00

    dennisj00 Hall Of Fame

    Sep 27, 2007
    Lake Norman, NC
    It depends on the router. The last Linksys I installed only allowed an 'isolated' guest network. . . pretty much why you'd have a guest network.

    The current Asus RTN66U I have allows 6 'virtual' guest networks (3 on each band). Each has an option to include the local LAN, limit time for access and different ssids / authentication / keys.
  4. djousma

    djousma Legend

    Jan 22, 2007
    Another fix for this problem would be to install a second router cascaded off your first one. You could then assign a new IP subnet so that your TV wouldnt see the other devices. It is essentially the same thing as the wireless "guest network".

    Interestingly, I just bought a vizio UHD 4K, and have NOT noticed this behavior.
  5. mrdobolina

    mrdobolina AllStar

    Aug 28, 2006
    A Mile High
    So, it won't work because my router's guest network is accessed by a 2 step process: First you choose mynetworkname - Guest and then you have to open a webpage to put in the password. Obviously when connecting a Vizio smart TV, there is not an app that allows you to access a webpage. It's really quite strange because on the TV, the guest network shows up and has an unlocked lock symbol next to it, and when I run a connection test on that SSID, it shows as connected. But nothing works because it still can't get out to the web without entering the password. Hmmm...typing this gave me an idea of maybe not requiring a password for the guest network, but I'm not sure that is an option.

    Either way, beyond djousma's idea (I'm not sure I'm tech saavy enough to configure that plus I don't know that I want to buy more equipment), does anyone have any other suggestions? One idea I did have is to just put my Chromecast up there and disable the smart tv features/internet connectivity at the TV. The other idea is kind of the same: just disable the smart tv features and internet connectivity. We don't use those features on that TV very often anyway (Netflix almost always hangs this tv, too). Come to think of it, that's probably what I'm going to do!
  6. BJB

    BJB Mentor

    Oct 8, 2007
    I can't believe I have to resort to this but a question. Still same issue with an M422i-B1 and I feel silly every time I have to plug in and unplug the Ethernet cable to use an app.

    The best solution would be if someone has the service manual and can tell us if you can go in there and turn off the "media" function without turning off App internet connectivity.

    So question on setting it up on a separate subnet. I have a router with switches and 2 wireless AP's hanging off of it.
    Both AP's have DHCP servers on them but they are turned off.

    How can I setup one of those 2 AP's allow the TV to connect via a separate subnet without messing up that AP's wireless connectivity and other wired clients which of course (like all normal TV's and devices) I want to "see" each other.

    I was thinking if I turned on DHCP and had it serve just one number, restricted to a specific MAC address or something?

    Like I said, can't believe I have to reconfigure my network to get this to work but if it is using something I already have, willing to give it a shot.

    If not, I might be able to find an old router to hang off it and just set it up for that one connection.

    Thanks for any thoughts,
  7. BJB

    BJB Mentor

    Oct 8, 2007
    Thought I would post an update.

    After several calls Vizio does say they are "aware" of this issue. After two years not sure how they could not be? However it sounds like the pressure to fix it is directly related to how many calls customer service gets. Whoever reads this thread and has this issue should call Vizio customer service and make sure to open a case and document the issue.

    In the interim, wonder if putting the Vizio on a DMZ would work??

  8. BJB

    BJB Mentor

    Oct 8, 2007
    At the risk of having a conversation with myself, I thought I would post an update in case it can help anyone else. The most recent firmware update for M series 1.60.10-020 does not appear to fix the remote freeze issue.

    However as a bonus it did "enhance" the picture so if you or someone else previously calibrated your TV, it will look substantially "different" even with the exact same settings. And of course if it was calibrated before, it won't be "better". :bink:


    I WANT MORE CowboySooner

    Oct 3, 2006
    Northern plains
    I have a Vizio P70 and D* HR24- with SWiM and DECA and have not experienced this issue at all.
  10. raott

    raott Hall Of Fame

    Nov 23, 2005
    Thanks for the update BJB.

    I wondered if it was ever fixed, sounds like they haven't. I've never taken mine off the guest network.

    I'll try to put mine back on the regular network soon and see if they fixed the issue on my particular model.
  11. BJB

    BJB Mentor

    Oct 8, 2007
    There must be multiple DVR's or other NAS-type devices on the same network in order to have the issue. One won't do it.

  12. bobnielsen

    bobnielsen Éminence grise

    Jun 29, 2006
    I have a Vizio P502 and haven't seen any problems of this type. It is connected to my Actiontec router wirelessly, as is my H44 Genie. My HR24 is coax-connected to a W-CCK which is wirelessly connected to the router.
  13. harsh

    harsh Beware the Attack Basset

    Jun 14, 2003
    Salem, OR
    What are you referring to when you use the term "The Whole Home"?

    Is this a CCK or perhaps the HR34?

    Have you rebooted the router recently?

    I can imagine that if the TV is trying to use the same IP address that some other device is already using (perhaps because the other device is squatting on the address) that it might get wadded up.
  14. BJB

    BJB Mentor

    Oct 8, 2007
    Guys, thanks for all the suggestions. Besides being into home theatre I am pretty strong on networking and PC's and actually have some experience with networks in my real world responsibilities.

    This is definitely not a duplicate IP address issue. By "whole house" I mean DVR's that are not just attached to the satellite but to your network via either whole house or their internet connection. And again, if someone only has simple setup like a cable modem/router, a PC, and a DVR, they are not going to see the issue.

    However.....if you have, well, several DVR's, other attached network devices, multiple smart TV's, the behavior is duplicated as I have found by others. However, that setup is probably not the norm. And the DVR's and other devices work, and play together just is just the Vizio TV's (plural as 2 different ones, 2 different lines, 2 years apart) that locks up for 2 minutes upon turn-on.
    Is it the router? No....I have had 3 different routers in the 2+ years that I have had the issue with my Vizio's. The changes did not impact the issue at all.

    The fix as noted earlier in the thread is setting up a "guest" or separate leg of your network that "sees" nothing else other than the internet. I have resisted doing this just so I don't have to plug and unplug the Ethernet cable but it might come to that. Others that have had the issue like I do have fixed it this way so that really proves what the issue is.

    Vizio admits the issue can be caused by a smart Panasonic TV, and supposedly fixed that, but I don't have one of those. But the behavior is similar....

    They are aware of the issue....but because it does not impact everyone, or even the majority, I don't think it is a priority to fix.

    A simple setting to turn off the "media reader" would solve it. I never even use Media but the TV still upon turn on goes out and tries to "see" and "read" everything.
    And as far as DTV DVR's go the Vizio reading it useless anyway. It reads all the folders but you can't do anything with it. But you can browse them if you go to the media "app".


    I WANT MORE CowboySooner

    Oct 3, 2006
    Northern plains
    I am using one Genie, 5 DVRs, and a wireless mini in total.
  16. BJB

    BJB Mentor

    Oct 8, 2007
    Hmmmmm, very similar setup. All on a common network? Same leg of network? Any NAS? Other Smart TV's? Are you wired or wireless to the TV (don't think that matters). Only other variable I can think of is how many recorded shows or other things on the DVR's are on there for the TV to scan through. Mine are pretty full. But again, I am not a paid Vizio tester, just guessing! :bink:

    If that is the case then I just don't know.....there were several pretty technical users with the issue (a few on this forum) that noted that those with the issue seemed to have a large number of DTV DVR's on their network.

    I guess it is not real relevant as Vizio is not fixing or finding the issue. Only solution for those of us that have the issue is a discrete sub-net within your network.

    Thanks for the info.

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