Well I received my new owned HR24-500 earlier this week, called DirecTV and verified again that it was owned and in the clear, transferred to the access card department and they shipped out my new access card. I got it in the mail today and went about setting up the receiver to swap out a D12 I have in a bedroom. Everything went smoothly (unit lighted up, started setup) until I got to the screen "Call 1-800-DIRECTV for activation and provide the RID and Access Card Number". I followed the directions on the access card mailer and called the automated system. I followed the prompts and surprisingly got auto-transferred to an operator. She then tried sending every signal she could to the box to no avail. She then transferred me to the protection plan service group where she tried sending activation signals with no success. I have a tech coming out Monday morning, but maybe there's something I'm missing or something I could tell the people over the phone to try? I checked the signal tests and everything was registering similar to my other receivers, so wiring isn't an issue. Also what things to I need to be weary / aware of when the tech arrives? I don't want to get screwed and end up with my owned receiver leaving and getting stuck with a leased one. Thanks!