I decided to try once again to get my dish 500 and wing dish on 61.5 replaced with an eastern arc setup so I can get my locals in HD (Jacksonville, FL DMA--HD locals are only available on eastern arc, 110,119 and 61.5 only carries the locals in SD). The first time I tried this was a dismal failure. The installers did not show twice, first time gave not reason other than they had to reschedule, second time I was told that they had not been trained on how to install a 1000.4 dish! Give me a break, how hard is it to mount the dish and aim it, no matter what the satellite orbitals! Since I had to miss work both times for the canceled appointments (between work and school I was going 7 days a week then with no days off) I was a bit mad, to say the least. Long story short, I ended up getting a free month's service and $50 credit to my account over a 10 month period ($5/month). Well, I was talking to the first CSR who barely spoke English. He told me that he would transfer me to tech support to set it up and I was disconnected. I called back. 2nd CSR told me that I could not get eastern arc since that was only for new customers and not available in my area but that I just needed a new 1000.4 dish! I tried to explain to him that the 1000.4 dish WAS eastern arc! He argues with me and once again insisted that eastern arc was not available in my area. :new_Eyecr I said, "fine. whatever, just set me up for the 1000.4 dish.":beatdeadhorse: Later that evening I needed to call Tech support for something unrelated (my 622 somehow deactivated itself whilst it was not connected for a few weeks while I was doing some remodeling in my house. It had become a 622-SD for some reason. Even the tech was not sure why but got me fixed up. ) While I was waiting for one of the reboots that the unit had to go through I told him about my experience with the CSR earlier. He started to laugh and apologized. He commented on my knowledge of the equipment they offer (I told him I used to be a broadcast engineer back in the 70's) and admitted that some of the CSRs really do not know that much about the equipment. He asked me if I wanted a job because they were always looking for good techs! Makes you wonder how a company can stay in business with such horrible customer service! I also asked about the new HD channels that didn't air April 1st and the tech basically said that it came from 'high up' and he couldn't really talk about it. He was a bit tongue tied and tripping over his words so I think that something is going on with that they do not want the customers to know!