Sudden freezing (audio/video)?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by n3ntj, Sep 27, 2018.

  1. n3ntj

    n3ntj Hall Of Fame

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    Lancaster,...
    I have been watching recorded and some live TV the past few days and had the programming freeze (audio and video). I had to trickplay forward slightly (in the recorded programming) approx. a minute or so forward to get things to work again. Rewinding causes the 'freeze' to show up in the same location again. I watched one show that had this freeze 3 times in the 60 minute program. For the live programming, I had to change channels and go back. No pattern with this issue. Anyone else seeing this issue? I also rebooted both units and still had some freezing later. I've had the freezing while watching both the HR54 and C61k.

    Software is 0x1104 (8/9 download, but the issue seems to have popped up the past few days).
    The HR54 and C61k were installed this past spring.
     
  2. I WANT MORE

    I WANT MORE CowboySooner

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    Yup.
     
  3. jpenneck

    jpenneck Mentor

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    Oct 19, 2007
    I've been getting this for a while, intermittently with the "black flash" (see other thread). I'm not sure if the two things are related, but I have seen a rapid black flash combined with freezing picture a few times...
     
  4. Rich

    Rich DBSTalk Club DBSTalk Club

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    What were you watching when that happened? Sports? If you can replicate the freeze by clicking back it's probably not the 54 or the 61 that are at fault.

    Rich
     
  5. johnee249

    johnee249 New Member

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    Dec 29, 2009
    Ozark, MO
    My HS17 is doing the same thing and then some. Running 0x110e since 9/26 but it's been doing this before. Does it on recordings and live. All clients (C61W-700).
    Happens with movies and news shows.
    Playback fine if I repeat same scene. But live the program gets stuck. I toggle Pause/Play and still stuck.
    I have to back up or toggle channels to get it playing again. This started a few days ago so I suspect this latest release.
    But the momentary freeze problem as I said earlier has done it for awhile it just gotten more noticeable in the past month or two.


    Sent from my iPad using Tapatalk
     
  6. n3ntj

    n3ntj Hall Of Fame

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    It was happening with all sorts of programming.. sports and non-sports. I haven't had this issue in a while.. hopefully fixed.
     
  7. jpenneck

    jpenneck Mentor

    67
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    Oct 19, 2007
    I am still experiencing this picture freezing issue on my HS-17 / C61K and I have the latest 0x114B firmware. How many others are still getting this issue ?
     
  8. ericknolls

    ericknolls Member

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    New York,...
    I had a technician come to my house and change out equipment. I had that very issue and dish 775 no communication error. I am still having this problem after two visits from technicians. I have to unplug the SWiM more than I want too. I have no clue what the problem is.
     
  9. ericknolls

    ericknolls Member

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    New York,...
    He's right! This has been going on the past few days.
     
  10. KSbugeater

    KSbugeater Godfather

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    Feb 17, 2005
    My Genie has been freezing, but it actually becomes unresponsive. Started Saturday. Before that, it sometimes would freeze while FF, but that went away with another arrow push or play button. This new issue is causing me to miss recordings while it is in stupor state. Tech coming tomorrow.
     
  11. west99999

    west99999 Icon

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    Not gonna do you any good. Software issue. Wast of time for you and a tech.
     
  12. KSbugeater

    KSbugeater Godfather

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    Feb 17, 2005
    Well that's great news. So I shouldn't let the tech replace the box, and just wait it out for a patch? It's unusable as a DVR since it's frozen while I'm away. Rebooted this morning and it ran for 30 mins before freezing.
     
  13. jimmie57

    jimmie57 Hall Of Fame

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    I would replace the box and anything else the tech finds.
     
  14. KSbugeater

    KSbugeater Godfather

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    You were right. The tech aimed the dish better (probably off due to wet ground as compared to dry ground in summer) but I talked him out of swapping the box. The HR44 froze up 15 minutes after he left. Can you explain the software issue? Should I wait for a fix, or trade this box out (I have lots of recorded programs I'd rather not lose if I don't have to)
     
  15. Rich

    Rich DBSTalk Club DBSTalk Club

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    Have you had any indications of a bad HDD? Like a 14 error of some sort? Sure sounds like an HDD problem the more I think about it. How full is that HDD?

    Rich
     
  16. jimmie57

    jimmie57 Hall Of Fame

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    Call them and complain right away to have it in your record that the tech visit did not work for you.
     

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