Suddenly receiving 920 guide error messages?

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by HoTat2, Aug 19, 2018.

  1. Codeman00

    Codeman00 Godfather

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    I read a bit on that and you might be right...I just don't understand the interface between all of the components...especially the new LNB, etc. One thread said that that unplugging the ethernet from the receivers might fix the problem...and I guess removing the DECA might do it too...it might be the duplication that's causing the problem with the new hardware.
     
  2. HoTat2

    HoTat2 Hall Of Fame

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    Los...
    Could you explain in detail exactly how you have the receivers networked and connected to the internet?

    Since you say that you have ethernet cable connections to all the boxes, then any DECA adapters are not necessary.

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  3. Codeman00

    Codeman00 Godfather

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    I have Ethernet plugged into all 3 HR24s. I also have Ethernet plugged into a DECA in one of the rooms. I didn’t hook up the deca... it was part of the whole home kit years ago. All was good until the new LNB and hardware was installed. Do I just need remove the DECA? Or disconnect the Ethernet from the receivers?
     
  4. HoTat2

    HoTat2 Hall Of Fame

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    Los...
    How is the Genie connected and what is connected to the coax port of that DECA?

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  5. HoTat2

    HoTat2 Hall Of Fame

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    Los...
    Also while running ethernet to all the receivers will work.

    If you want to use ethernet somewhere, then it would be a lot less complicated to just use the standard network topology of the SWiM/MoCA coax cable to the Genie and all HR24s of course. And remove the DECA in that room and use a direct ethernet connection to the Genie only.

    Note: Remember to either restart or rerun the satellite setup on all the HR24s after their ethernet cables are removed to enable their internal DECAs.

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  6. DrummerBoy523

    DrummerBoy523 Godfather

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    I don’t think you are supposed to plug Ethernet directly into your HR24s. They already have the network connection built in to use COAX.

    I would unplug the Ethernet from any HR24 and reboot and then try your internet setup again.

    Just make sure you still have the DECA both hooked into your green multi switch & the Ethernet connection from the DECA plugged into your router. It will need to be a powered DECA.


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  7. HoTat2

    HoTat2 Hall Of Fame

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    Los...
    Or as I said, just dispense with the DECA in the installation altogether and connect the Genie via ethernet to the router or a switch on the home network that connects to the router.

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  8. DrummerBoy523

    DrummerBoy523 Godfather

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    Sure - but he said he already had a DECA connected to his router in another room, so I'm assuming he doesn't have an Ethernet connection where he could connect directly to his Genie.
     
  9. HoTat2

    HoTat2 Hall Of Fame

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    Yes true;

    That's why I asked for clarification on where and how is the Genie is specifically connected to the network and what if anything is connected to the coax ports on the DECA in that "room?"

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  10. Codeman00

    Codeman00 Godfather

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    So forget what I said about having my HR 24s plugged in to the ethernet. My apologies all. I was going from memory at work and I guess I shouldn’t speak on it from work when I’m not at home and can actually look at it.

    The truth is that only my HR 44 was plugged into the ethernet, none of the HR24s were.

    I called tech-support again and they ran me through all of the resetting and trying to connect wireless and trying to connect wired and none of it worked. It comes up with a loop error. Meaning something is connected wrong. Guy on the phone was pretty knowledgeable and we stopped when he found out that my DECA and SWiM are in completely different rooms and on different floors of the house. He wanted me to check my connections but since I can’t see where the wires run through the house I don’t know what I’m checking.

    They didn’t have the whole house kit or DECA on my list of equipment and since they were in different rooms the installer didn’t know that I had one. Therefore I think he might’ve connected it wrong but didn’t know it.

    So they entered it as a work not done work order which meant someone was supposed to call me back within 60 minutes and of course they never did. I called them back and gave them hell but they said it will probably be today whenever they call back when business hours open back up.

    So now I’ve been on the phone four times and have had two service calls and it’s still not fixed yet...
     
  11. Codeman00

    Codeman00 Godfather

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    I talked to tech support this morning. The guys was great. I've realized that I get better (and less 3rd world) tech support people earlier in the day and much worse at night.

    After stepping him through the entire history...He thinks too that the old and new equipment might be in conflict. He scheduled another (3rd) service appt for Saturday noting that he doubts I will ever get the 60 minute call back while DirecTV and ATT's systems get merged. I have an appointment no matter what...so that's good.

    Since there is a loop (maybe a redundancy error), we decided in the meantime that I should try to take the DECA out all together with the new equipment and only ethernet hard wire the Genie (one place) to eliminate the duplication. He thinks that the DECA is old and is not syncing with the new LNB/SWiM. But it's just a guess at this point.
     
  12. Codeman00

    Codeman00 Godfather

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    Would you mind explaining this more? Are you saying the Whole Home Kit Deca is no longer needed? I thought it was installed to both have On Demand and to link the DVR's together so that the Recordings list shows up in every room.
     
  13. jimmie57

    jimmie57 Hall Of Fame

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    HR24 receivers have DECA built in. When you plug in an ethernet cable it is disabled.
    Unplug the ethernet cable from each of them and then restart them.
    Then you only need 1 internet connection at the place that is most convenient for you.
    The coax will carry the internet and the whole home by itself.
     
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  14. Codeman00

    Codeman00 Godfather

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    Nashville, TN
    When I came home tonight, I removed the entire DECA box. I reset all of the receivers and once the HR44 came on it was connected wirelessly and all boxes were connected with internet.

    I reset the network on the HR 44 and set it up connected wired and it worked perfectly too. Apparently the DECA was the Problem all along and doesn’t gel with the new equipment.

    All is good now...thanks for the help!
     

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