When you assume that the CSR is going to screw up your account...including your distants...and get fired from their 50 cent an hour job without having even spoken to them solely because you believe that they are foregin That is xenophobic. When you believe that lack of knowledge of the location of Wisconsin...which must certainly be the case if you are foreign...makes you an inferior CSR. That is xenophobic. When you believe that merely having the option to subscribe to DirecTV...whether you do or not...makes you a better DirecTV CSR because that means you are NOT foreign. That is xenophobic. Now resenting the idea that DirecTV is outsourcing jobs away from Americans is a valid position. And when you work as a CSR whose livelihood is threatened by the outsourcing of those types of jobs you have a valid point and perspective. I do not support the outsourcing of jobs to overseas. The Americans they fail to employ might be Americans who would buy their product if they had a better job. But that is another subject. But to dismiss someone as being an inferior CSR solely because they are foreign is xenophobic, and if you don't even speak to this person before you dismiss them as inferior and hang up solely because you believe they are foreign that is xenophobic. If you really want to make a statement to DirecTV about not supporting their outsourcing, hanging up on the overseas call center isn't the way to do it. Switching to Dish or Comcast is.