I went directly to retention. After securing an extension of free HD for a year, I asked about Sunday Ticket. She offered ST for half price. I asked her to throw in MAX at no additional charge. She offered MAX at half price, minus a one-time $20 credit. No contract extension was ever discussed. Basically, I got ST+MAX and HD for a year for a total of $130. Could have been better possibly, but I'm not too upset.