Called a CSR 2-3 weeks ago to request the RZ channel for free, as I've had it free the last two years. No dice, and she didn't have any NFLST deals either. And the CSR really didn't seem interested in looking for any deals either. So I called back this morning, requested retentions, saying I was going to cancel. I realized I still had 3-4 months left on my current contract, but was banking on the amount of money I spend for programming and the fact that I've been with D* since 1995 would get me RZ channel for free. CSR in retentions was super nice, immediately commenting on my length of service, quickly checked her system and added RZ channel for free. No NFLST sales pitch like last year. Phone call lasted about 3-4 minutes.