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Sunday Ticket 2013 Pricing announced

Discussion in 'DIRECTV Programming' started by anex80, Feb 23, 2013.

  1. VaJim

    VaJim Godfather

    677
    5
    Jul 26, 2006
    Virginia...
    i planned to trade the 2 hr21-100 for the genie and mini and keep the std. then I asked about keeping one of the hr21-100 so that my wife could have access to the shows she has on there. From the forum I heard that is possible. when I asked the installer he acted clueless how that would work.
     
  2. joshjr

    joshjr Hall Of Fame

    4,808
    84
    Aug 2, 2008
    NE Oklahoma
    Either way your options would be for a LNB swap or a switch. Not sure why he made a big deal out of it.
     
  3. VaJim

    VaJim Godfather

    677
    5
    Jul 26, 2006
    Virginia...
    well he said I needed a whole new dish and because of the way my current dish is mounted, he would have to put the new one either on the roof or on a pole.
     
  4. uscmatty

    uscmatty New Member

    8
    0
    Aug 18, 2006
    Pasadena, CA
    Well, it took 3 calls over the span of a week, but I finally got the annual ST deal I was looking for.

    Sunday Ticket Max: $0
    Genie upgrade/install: $0
    Monthy credits 1-6: $56.50
    Monthy credits 7-12: $31.50

    No mention of any commitment.

    Keep playing roulette and eventually your number will hit.
     
  5. trh

    trh This Space for Sale

    5,697
    285
    Nov 2, 2007
    NE FL
    There is. It should have been mentioned.
     
  6. Golfman

    Golfman Icon

    921
    0
    Dec 20, 2007
    Reston, VA
    I called regular CSR number after I got a notice in my July bill that ST for 2013 was gonna be 6 payments of $34.49 plus extra for max. About a month before I was told by Retention that I would be able to get the ST Max package for the same price I paid last year which was 6 payments of $24.99. The CSR said there were no packages other than the $34.49 X 6 one available.

    So I called Retention direct and they now told me the same thing $34.49 X 6 was the only package available. So I told them to cancel my ST subscription. It looks like they are now offering the reduced packages by including credits, etc.

    So I'll keep calling back till I can get a reasonable offer out of them. I'd be happy with the $24.99 X 6 payments for the ST Max package but maybe I can work an even better deal.
     
  7. streatordogs09

    streatordogs09 Cool Member

    87
    1
    Sep 19, 2009
    Same as me except the quoted me one price then charged me another. So once they would not change it back, gone. even in retention
     
  8. KsBillsFan

    KsBillsFan AllStar

    103
    1
    Oct 16, 2009
    Any equipment upgrade is a 2yr commitment. You should have been transferred to a third-party company who records the call and makes you say "Yes" to agreeing to the 2yr agreement.
     
  9. jgags6

    jgags6 New Member

    4
    1
    Aug 22, 2012
    Just called and Got Sunday Ticket Max for 6 payments of $29.99 or one payment of $175.00
     
  10. joshjr

    joshjr Hall Of Fame

    4,808
    84
    Aug 2, 2008
    NE Oklahoma
    Sounds like you didn't get to retention.
     
  11. NPBearsFan

    NPBearsFan New Member

    8
    0
    Aug 16, 2012
    Just called, got Max for the regular ST price, so $225 and $5 off for three months. I think getting The Genie upgrade hurt me here. Might try back in a couple of weeks to see if I can get something better.
     
  12. joshjr

    joshjr Hall Of Fame

    4,808
    84
    Aug 2, 2008
    NE Oklahoma
    Was that Retention? That is not a deal. You should of said no. Now depending on how they gave you the $5 off, that could hurt you in getting a better offer.
     
  13. NPBearsFan

    NPBearsFan New Member

    8
    0
    Aug 16, 2012
    I got to the NFL ST Services. The $5 off was for paperless billing, so something unrelated. Wasn't much of a deal, but I took it.

    Last year I did call twice to get it down to $150 for the season, calling about two weeks apart. I wish I had mentioned that I had to get the upgrade due to my receiver malfunctioning. See what happens.
     
  14. DR2420

    DR2420 New Member

    147
    8
    Jun 12, 2012
    Michigan
    You need to speak to retention..
     
  15. Whammer1249

    Whammer1249 Cool Member

    22
    0
    Nov 28, 2010
    How did you get to retention directly?
     
  16. uscmatty

    uscmatty New Member

    8
    0
    Aug 18, 2006
    Pasadena, CA
    I definitely didn't do that. Not that I'm planning on leaving D* as long as it's the only option for ST. I'll have to check the installer's paperwork and see if there's any mention of it there. Thanks.
     
  17. joshjr

    joshjr Hall Of Fame

    4,808
    84
    Aug 2, 2008
    NE Oklahoma
    Not sure you will see it there. If you recently had a new receiver/DVR activated, you can call and ask when your commitment date ends.
     
  18. shendley

    shendley Hall Of Fame

    1,798
    10
    Nov 27, 2005
    About a month ago, I was able to get to retention to speak to them about a deal on NFLST simply by saying "terminate service" at the prompt which asks why you're calling. "Cancel Service" or simply "cancel" or "terminate" has worked for others in the past as well. You know you're getting retention when the automated voice asks a follow up question about why you're cancelling your service - I think it was specifically about whether I was cancelling it because I was moving. But a couple of weeks ago I called about a free upgrade to Genie and none of this worked anymore. I spoke with the non-retention CSR and when she couldn't get a deal for me, I politely asked if I could speak with someone in the retention department about my request. She then transferred me with no further questions asked and I spoke with a very helpful retention CSR who got me my free Genie upgrade. So, I suspect you just have to ask to speak with someone in retention. I wonder, though, how long it will be before Directv gets wise to this just like they appear to have gotten wise to "cancel" and "terminate" and start instructing CSRs to not transfer people to retention unless they overtly say they're thinking of dropping their subscription with Directv. The road to retention keeps getting harder.

     
  19. Baba_Ganoush

    Baba_Ganoush New Member

    1
    0
    Jul 23, 2013
    Long time lurker new member. Last year I was unable to get any deals because I signed up after the beginning of the season the year before so I was still in the first year of my contract. Yesterday I called and tried different things at the voice prompt trying to get to retention but never got the second prompt. Finally I just decided I was going to cancel ST because I really wasn't going to have the funds for it this year. When the rep got on the phone I just told her I wanted to cancel ST before it auto renewed because I wouldn't be able to afford it with my other expenses at the moment. She was able to give me ST for $29.99/6mo and then give me $33/mo in credits to offset the cost. Then she asked if I knew anything about ST Max and I told her I wasn't really interested in it but then she said I could have that free if I wanted it so I told her I like free. She also told me to call back once my credits expired because they always had stuff going on for current subscribers. Pretty sure I wasn't in retention because I never got the second voice prompt just transferred right away.
     
  20. heisman6183

    heisman6183 AllStar

    91
    0
    Jun 4, 2008
    I called last week and got Max for half price plus a $10 per month credit for 12 months, so ended up being $27.96 for Max (4 payments of $36.99 for a total of $147.96, minus the $120 credit over a year). I'm under contract for another year (I got Max free last year for upgrading to a second DVR and the two year contract that came with it). I'm happy with the deal.
     

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