Have been with DTV for since 1999, monthly bill about 110-120. Recently got several discounts for the year, free HD, 20.00 off my package, etc. Last had NFL ticket about 3 years ago, but had free red zone last year. Stated "termination" and put me thru (have no idea if it was retention). CS guy was friendly, told him I was terminating an unused room receiver and wanted to know if I was eligible for ST deals, in that I had already had recent discounts. I am out of contract. Gave me Free sunday ticket (no max, didn't need it regardless), with a one year extension to contract. send back terminated receiver. took about 8 minutes on the phone. Easy: and thankful to DTV. thats why I stay with them.