Supercast trouble?

Discussion in 'DIRECTV Programming' started by EKrimmer, Oct 12, 2008.

  1. EKrimmer

    EKrimmer AllStar

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    Mar 21, 2008
    App loads and can login but then just the spinning timer - no content. Anyone else?
     
  2. Hdhead

    Hdhead Hall Of Fame

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    Jul 30, 2007
    Same here, crashes my browser.
     
  3. pcashmere

    pcashmere New Member

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    Dec 22, 2006
    Yes, I'm having the same problem. The timer keeps spinning.
     
  4. shenefie

    shenefie Legend

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    Dec 15, 2006
    yep. same here. just sittin' and spinnin'...glad i pay the extra 100 for this crap!!!
     
  5. convem24

    convem24 Icon

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    Mar 11, 2007
    There was a software update that might cause you a problem. Mine is working fine.
     
  6. shenefie

    shenefie Legend

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    Dec 15, 2006
    on the computer??
     
  7. packfan909

    packfan909 Icon

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    Oct 6, 2006
    Please expand on this.
    pf
     
  8. packfan909

    packfan909 Icon

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    Oct 6, 2006
    Two things....Can someone rename this thread "SuperCast trouble?"

    Second....both the WWW and AIR clients are not working. Just wanted to make sure folks didn't try both as it is futile.

    pf
     
  9. convem24

    convem24 Icon

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    Mar 11, 2007
    There was an AIR update today that I applied and I have no problems getting onto Supercast on my PC to work.
     
  10. packfan909

    packfan909 Icon

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    Oct 6, 2006
    That doesn't explain why the WWW client isn't working either.
    pf

    EDIT: Which version of AIR do you have installed?
     
  11. shenefie

    shenefie Legend

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    Dec 15, 2006
    ok, just called directv. they say that ADOBE is having trouble with the supercast client. and that they can't help me. even though their name is all over this service, on tv, online, everywhere, but they cant help me. no offer of a credit or anything. chalk up another bad customer service experience for me. couldnt even give me a 5 buck credit or anything. just 'i cant help you sir, im very sorry'.

    EDIT: oh, and i have the most recent version of adobe AIR for mac osX installed so it isnt an update issue in my opnion
     
  12. convem24

    convem24 Icon

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    Mar 11, 2007
    Does everyone who is having this problem on a Mac platform? PC Supercast is working fine.
     
  13. morbid_fun

    morbid_fun Godfather

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    Jan 16, 2007
    Using both WWW and AIR on Vista. No problems all day.
     
  14. pcashmere

    pcashmere New Member

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    Dec 22, 2006
    I have XP on 2 laptops at home. Unable to use Supercast all day today on both of them. Both get stuck at the spinning timer screen. What a joke this service is.
     
  15. convem24

    convem24 Icon

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    Mar 11, 2007
    It looks like the issue is in regard to certain platforms and not across all users.
     
  16. EKrimmer

    EKrimmer AllStar

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    Mar 21, 2008
    My fault on the thread title - and I was telling myself as I typed "Supercast supercast" - guess I listen to myself as well as everyone else.

    XP pro SP3 is the platform here. Neither the app or the web launch worked for me either. I went so far as to uninstall/reinstall too.
     
  17. Michael D'Angelo

    Michael D'Angelo Lifetime Achiever

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    Oct 20, 2006
    Title fixed.
     

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