Superfan is Now Free, I Want my Money Back !!

Saw the ad during the MLB playoff game. It was an ad for Sunday Ticket and it clearly said that Super Fan was now free.

 

...it did at my house.

 

If true, that's a step in the right direction, but is still just about twice what it's worth to me.

 

I think its a great move. I dont think it was about ripping people off or backfiring. These marketing changes all the time. More than anything customers are seeing what happens when these companies compete. Its more likely that since RZ is being offered by other carriers Directv had to do something. Dont be surprised if more changes were to come to keep up with the competition.

 

A large number of people get free health insurance as well. Doesn't mean you have to rub it in the faces of people who don't.

 

I agree with you, but the value of ST to me relates more to what I value I put on watching the NFL. I'm not sure I'd even pay $99/season anymore.

 

It might be a good move, but their timing is off. They had to realize that their customers that paid the fee without complaining might be upset when only a week or so later they're giving it away free.

 

Is this deal for current DTV subscribers or just new?

 

You have to consider also how many people really called in for that credit. The are many customers that dont know they can get the credit and will not see this money returned. Im sure the move will be not to charge for this in the future.

 

This same deal has been available each of the previous two seasons right around the same point in the season. Each of the past 2 seasons I've started the season without ST because of the cost and the fact that many of the early Giants' games were available to me locally. Eventually DTV offers free superfan but really it's a wash... with close to 25% of the season completed, they discount the ST+SF by 25%.

 

My guess is if they're running ads during the baseball playoffs that a pretty fair number of subscribers are going to find out about the freebie.

 

There is a joke in there about certain people on this forum being able to check said bowel movements by proximity, but I'll refrain

 

They do this every year a few weeeks into the season. Peiople are paying the same price for 9 weeks of ST as they did for the full season so they give it back with SF. In a few weeks ST will be half-price if you call. Does that mean everyone who had it all seasom should get a refund?

 

well i just called dtv and got transferred to retention; i was polite, have been a longstanding customer with good record and got my superfan refunded and nhl center ice free for the year and $10 month credit for 6 months for the superfan inconvenience; sometimes it pays to ask.

 

For you guys getting these deals, are you sure you are not also getting a 1 or 2 year commitment? I would send them an email and ask.

 

well i had 22 months left on my most recent commitment so that is not an issue; i also see no reason why i would leave D at this point and if i did i would just pay up

 

so when things go on sale at the supermarket, do you go back and bitch later since you paid full price.

I cant wait to see all the bitching and complaining when prices for everybody's directtv service goes up in February, and you know it has to with them giving out credits like freakin candy.

 

It happens all the time at department stores, it's called a price adjustment.