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Suspend service on a D12-100 receiver question

Discussion in 'DIRECTV General Discussion' started by weadjust, May 12, 2013.

  1. HoTat2

    HoTat2 Hall Of Fame

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    Nov 16, 2005
    Los...
    Yeah, that's what happened here ....

    When I first called to deactivate the R16, CS told me I could keep the R16 and to ignore the return kit which indeed came in the mail shortly thereafter, so I did. Then about three months later the rest happened as I explained.

    I really wouldn't have minded the screw-up so much except that it actually happened again when I called in to CS to complain about the non-returned equipment fee and this east coast warehouse calling me requesting the R16 after they assured me it would be no problem to keep it.

    They apologized for the warehouse calls and credited my account for the NREF, and again told me it would be alright to keep the R16 if I wished and ignore the return kit from that warehouse.

    However I didn't believe CS any longer on this issue and sent the R16 back anyhow in the return kit sent to me by that warehouse.

    Problem solved as I heard nothing more of it since ...
     
  2. west99999

    west99999 Icon

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    May 11, 2007
    RIO3 release notes

    "The receiver has to be disconnected with the correct code (08 Seasonal / Long Term Vacation) to suppress recovery kit which triggers the Non-Return Fee."

    CSR's are you able to put this in as a reason?
     
  3. goinsleeper

    goinsleeper Godfather

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    May 22, 2012
    1022 refers to deactivating with no recovery necessary. This should only be used when the receiver has been destroyed (house fire or such) or the technician took the receiver with him.
     
  4. Volatility

    Volatility Legend

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    May 22, 2010
    There is 08 Seasonal Long Term but again, that is only for owned receivers.

    After the CSR credited off the NRF, you could of kept the reciever at that point. But I do not blame you at all.
     
  5. west99999

    west99999 Icon

    1,384
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    May 11, 2007
    Have you ever tried it on a leased receiver? Under Q&A for RIO release notes it states leased/owned can be disconnected with this code and not generate a recovery.
     
  6. Volatility

    Volatility Legend

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    May 22, 2010
    Whatever you are looking at appears to be out dated.
    From the scripts:
    Leased receivers MUST ALWAYS be returned to DIRECTV upon disconnect to prevent a non-return fee from being applied. If the customer has only one active leased receiver and requests to temporarily disconnect it, offer to Suspend the Account and do not use Seasonal/Vacation Disconnect Reasoning as only applies to owned recievers.
     
  7. goinsleeper

    goinsleeper Godfather

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    May 22, 2012
    A receiver can be deactivated without sending recovery but policy is only for destroyed receivers and receiver a technician took. It can be done but a CSR should never offer this for a recoverable leased receiver.
     
  8. peds48

    peds48 Genius.

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    NY
    This is where code 1022 comes in. I learned this from reading a customers notes. This particular customer had an account in Colorado with receivers there and in a summer house in FIre Island NY on the same account. his summer house receivers were deactivated using code 1022.
     
  9. goinsleeper

    goinsleeper Godfather

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    May 22, 2012
    Sometimes it's almost necessary to do it this way. If someone can't get to the receiver they want to turn off, 1022 can work. That would be a special case though.
     
  10. ThomasM

    ThomasM RF Engineer

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    Milwaukee, WI
    OK, here's a question. What if the sub disconnects his D12 and then PAYS the non-return fee? Can he then activate/deactivate it whenever he wants? I can't imagine they would charge a non-return fee more than once but you never know....
     
  11. goinsleeper

    goinsleeper Godfather

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    May 22, 2012
    A non-return fee can be refunded up to 281 days from the date the receiver was deactivated. A receiver can't be charged twice for non-return without being previously credited. If someone pays the non-return fee, the receiver becomes owned after 281 days.
     
  12. Volatility

    Volatility Legend

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    May 22, 2010
    User Goinsleeper is correct. Whats odd is that the nrf is less than the fee to own it in order management system. I heard the nrf on the genie is not to shabby of a price and really the only way to own the genie at this point.
     
  13. ThomasM

    ThomasM RF Engineer

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    Jul 20, 2007
    Milwaukee, WI
    That's V...E...R...Y interesting!! (like the guy on Laugh-In used to say) :)

    OK, here's the next question. I disconnect a receiver but don't return it. I pay the NRF. I wait more than 281 days so now it's mine. Can I sell it to someone who can get it activated on their account? Or will DirecTV only activate/deactivate it on MY account?
     
  14. goinsleeper

    goinsleeper Godfather

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    Yes you would though the system may not automatically change the status to owned. If that's the case, you may need to contact the access card department.
     
  15. carl6

    carl6 Moderator Staff Member DBSTalk Club

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    Seattle, WA
    I have been told that paying the nrf does not result in the ability to later sell the receiver. You can activate/deactivate on your account as desired. I'm sure there will be someone who has been able to buy and activate such a receiver, but in general I would not expect to be able to do that.
     
  16. goinsleeper

    goinsleeper Godfather

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    May 22, 2012
    You would have to wait 281 days before you could sell it.
     

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