1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

SWANNI: Why do people hate DIRECTV

Discussion in 'DIRECTV General Discussion' started by Nick, Mar 19, 2007.

Thread Status:
Not open for further replies.
  1. gresmi

    gresmi Mentor

    36
    0
    Mar 4, 2007
    But the cell phone usually works.

    I don't have an HR20, so I can't comment on that, but I do have an H20...and I'm not impressed.

    I had no problems with Directv for 7 years, but within 6 months of getting the H20, I
    really hate D*... and I have a 2 year commitment because of that *POS* (that's what makes it intolerable)

    ..but I still believe D* is the best out there...but I will start paying attention to other services offered now.:(
     
  2. hr20manray

    hr20manray Guest

    236
    0
    Dec 18, 2006
    That's very close to how I feel. I have been with D* for I think about 15 years. I can't remember exactly, I know it was a Sony dish that blinked when it saw a satellite.... But anyway that's really close. I have never had any reason at all to even pay attention to anything else. But since I bought this HR20 I'm on a forum which I've never done. And I've written D* 3 letters since October of 2006, which I've never done. It's weird.
     
  3. veryoldschool

    veryoldschool Lifetime Achiever Staff Member Super Moderator DBSTalk Club

    42,684
    349
    Dec 9, 2006
    I had/have the same feeling/opinion of the H20, but for me it is no different than my first HD receiver from Sony, their SAT HD-200 & coming to D*. I don't know if all "new" HD receivers are like this. After 18 months of dealing with Sony & D*, it just was frustrating beyond anything I'd ever been through. Finally Sony replaced it with their HD-300 and life was better.
    Since I'd gone through this, I had great reservations about the "new" hardware. Sure enough, it wasn't the "happy" experience I'd finally achieved with my Sony.
    While it's taken some time for my HR-20s to achieve the same satisfaction, for the last month or two, they have. The support D* is giving the HR-20 hopefully will "trickle down" to the H-20 soon. :)
     
  4. paulman182

    paulman182 Hall Of Fame

    4,841
    4
    Aug 4, 2006
    I wish the cell phones in my family worked as well as our HR20 and H20. 100% for the last couple of months.
     
  5. KurtV

    KurtV Legend

    243
    0
    Dec 21, 2006
    Leaving aside the flame-throwing implicit in using the POS term, your take on the cell phone analogy simply doesn't hold water. I'm on my fourth Treo in about 18 months because of hardware failures. Even my latest one, which I've had for about 6 months, frequently became "unprovisioned". I'm usually without e-mail capability and my contact lists for 1 -3 days until the IT staff can reprovision the phone. Blackberrys, Goodlink devices, and Blackjacks have all been plagued with similar problems.

    You may be able to come up with another example of a high-end piece of consumer electronics that's been extremely reliable from the get-go, but cell phones (at least the more advanced ones) ain't it.
     
  6. gresmi

    gresmi Mentor

    36
    0
    Mar 4, 2007
    I'll ignore your flame-throwing implicit in mentioning my flame-throwing.:rolleyes:

    As far as the cell-phone analogy...I'm assuming you're not happy with a 2 year commitment and a phone that doesn't work as advertised.

    That's how I feel about the H20
     
  7. KurtV

    KurtV Legend

    243
    0
    Dec 21, 2006
    No, I'm very happy with the functionality I get with the Treo. I accept that new CE gear will frequently not be hiccup-free.

    I understand that while my experience with the HR20 has been excellent, it hasn't been the same for everyone. That's one of the reasons I think the "it's a POS" posts and the "it's the greatest" posts are so counterproductive.
     
  8. ScoBuck

    ScoBuck Banned User

    1,100
    0
    Mar 5, 2006
    Well my Blackberry Pearl from T-Mobile (got the first one in October) was replaced in February because it started re-booting often during the day. The first replacement they sent me had a broken sim-card cover, and they sent me a third one which so far (knock wood) is ok. And yes, I had to sign a 2 year comittment to get this for free. My difference - I accept that these things have those types of issues, I was overnighted a replacement (twice in 2 days) and the company responded.

    Cell phones in gerneral (all providers) suck. There are still lots of dead zones, and frankly large areas still exist where you CAN'T get a signal. That technology has been common for 20 years+ and it still sux.
     
  9. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    Why wouldn't you just drop DirecTV now? If you're really that unhappy, and you're not using it, why prolong the agony? It's going to cost either way, I'm just curious if the penalty charge is greater than or less than the carrying costs?
     
  10. brownclown

    brownclown Mentor

    44
    0
    Feb 28, 2007
    Because they were the 1st company to hit mainstream. Just like Earl said: ADVERTISING!!!!!
    Imop replay tv was the best.
     
  11. Direction75

    Direction75 New Member

    4
    0
    Oct 18, 2006
    They want $300.00 upfront I do not have that kind of extra money to hand them.They wont take payments for it and I cant put it on a credit card also so
    I have to pay them by the month .
     
  12. brownclown

    brownclown Mentor

    44
    0
    Feb 28, 2007
  13. jimb726

    jimb726 Icon

    762
    0
    Jan 9, 2007
    I think that you are missing his point which was to say that when those DVR's were 6-9 months old they had problems, as do the HR20 and the S3 and in the past, the HR10 and the basic DirecTivo. Simply stating, as other people have in this thread, that other compaies trials and tribulations when launching a DVR are not relevant, is just foolish. It is a product created from the ground up. I think that was what he was trying to convey.
     
  14. Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

    28,939
    72
    Jul 12, 2006
    Los Angeles
    Thanks for the input. I was under the impression that the penalty could be prorated for the number of months remaining on the contract. I guess that's not the case.
     
  15. ScoBuck

    ScoBuck Banned User

    1,100
    0
    Mar 5, 2006
    It IS pro-rated. And to the best of my knowledge you can pay them by credit or debit card - they don't care how they get their money.
     
  16. captain_video

    captain_video Icon

    808
    0
    Nov 21, 2005
    DirecTV charges you $12.50 per month for each month you have left on a commitment period, but I believe there is also a maximum they will charge based on how much time you have left, which may be where you got the $300 figure. I'm not sure where you got the idea that they require any money up front if you're cancelling the service. I just dropped DTV this past weekend and they informed my that they'd be sending me a final bill.

    If they ask for money just tell them to cancel the service immediately and bill you. You should be able to access your account online and pay using a credit card if you have set it up for online access. You can also set it up to pay using your checking account. Just make payments when you can until it's paid off. If they give you any grief when you call then keep escalating until you get someone higher up that will help you. The folks at customer retention are usually pretty helpful and will try to keep you as a customer but will let you cancel if they can't entice you to stick around. The experience I had was one of the most pleasant I've had when talking to a customer service rep for any company.
     
  17. harsh

    harsh Beware the Attack Basset

    21,192
    183
    Jun 14, 2003
    Salem, OR
    It has more to do with the TiVo being the first commercially viable device of its type (an idea that will doubtless be disputed by the ReplayTV zealots). The same thing happened early on in the days of half inch video tape when everything was a "betamax"; even when it was VHS.
     
Thread Status:
Not open for further replies.

Share This Page