1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

Switching Premium Channels (HBO, Showtime, etc.)

Discussion in 'DIRECTV Programming' started by DirecTV3049, Sep 12, 2007.

Thread Status:
Not open for further replies.
  1. DirecTV3049

    DirecTV3049 Legend

    157
    0
    Sep 12, 2007
    I believe I read in this forum about the possibility of switching premium programming (e.g., from HBO to Showtime) without incurring a fee (other than the charge for the premium programming. Just want to make sure, I'm understanding this right.

    My current programming is:

    Total Choice Plus
    HBO
    Cinemax
    DVR Service
    HD Access
    Protection plan.

    I've had Total Choice Plus, HBO, Cinemax, and the protection plan for some time (HD access for about a year and DVR for about a month).

    While I really enjoy HBO, there's nothing on it right now that I find particularly compelling and a "must see" (other than Bill Maher) - especially with the Sopranos over and Entourage done for the season. Would like to switch to Showtime - have caught "Weeds" on freeview periods and thought it was good - for at least a period of time.

    Want to confirm that I can switch from HBO to Showtime and that doing so will (1) not change anything with Total Choice; (2) not incur a switching fee; and (3) not lock me into Showtime for a period of time.

    Hypothetically - from what I've read - I could have HBO on Friday; switch from HBO to Showtime on Sunday; and switch back from Showtime to HBO on Monday all without causing any additional charges to my account, is that right??

    If so, should I do this on-line or should I do it through CSR?

    DirecTV3049
     
  2. Earl Bonovich

    Earl Bonovich Lifetime Achiever

    30,092
    3
    Nov 15, 2005
    The fee is only incured when you switch within one month of adding a premium
     
  3. DirecTV3049

    DirecTV3049 Legend

    157
    0
    Sep 12, 2007
    Earl:

    Maybe it's just me, but that's still "clear as mud" to me. I've been a longtime HBO and Cinemax subscriber (since day 1, almost 7 years ago).

    If tomorrow, 913/07, I "drop" HBO and "add" - in lieu of HBO - Showtime, will I incur a fee? (from your answer, it would be "no" since I've had HBO longer than one month)

    If on Saturday, 9/15/07 there's something on HBO I really, really want to watch and I "drop" Showtime and "add" HBO, will I incur a fee? (from your answer, sounds like "yes" because I've had Showtime less than one month).

    Sorry to be so difficult. Just want to make sure I understand exactly the terms and conditions.

    Thanks!
     
  4. VicF

    VicF AllStar

    70
    0
    Sep 5, 2006
    Dropping a premium like Showtime without having that premium channel 1 month would incur a fee. I think the fee was about 1 month. The web site does list the terms when you go to change your programming online. Anything over 30 days there will likely be a proration of services for per diem adjustments which might look like a fee but is not.
     
  5. jimbo09

    jimbo09 Godfather

    306
    0
    Sep 26, 2006
    One thing to note is that they "re-start" your clock everytime you change services. For example, I had HBO/Starz for a few months. On the 15th I dropped Starz, so on my bill it had a pro rated HBO/Starz charge, and HBO started on the 15th. To them, it was as if I had HBO starting on the 15th.

    After a couple weeks, I dropped HBO, and it automatically charged me the disconnect fee (even though I had HBO for months, according to the computer I had just started subscribing to HBO on the 15th).

    Anyway, it's not like you can't call and get the credit, but the computer system the have is not very good. It's real easy to add services, but harder to cancel them...which doesn't really surprise me.
     
  6. Earl Bonovich

    Earl Bonovich Lifetime Achiever

    30,092
    3
    Nov 15, 2005
    Sorry:

    In your case: No, you won't be charged a "fee"

    The 'fee' is to stop people from adding HBO for a weekend, for $1

    So the 'fee' is applied, when you sign-up and change with in 30 days...
     
  7. Bob Coxner

    Bob Coxner Icon

    706
    2
    Dec 28, 2005
    Maybe it's easier to understand that you can change premiums every 24 hours without any fee but you can't change the NUMBER of premiums without a fee unless you've had that number for 30 days.

    Going from 1 premium to 2 premiums and then back to 1 premium (in less than 30 days) = a $10 fee

    Going daily from HBO to Showtime to Starz and back to HBO = no fee
     
  8. NYSmoker

    NYSmoker Icon

    657
    0
    Aug 19, 2006
    That is easy to understand! I did not think it would work that way. Next time there is something on Starz I want to watch goodbye Showtime for 1 day! :grin:
     
  9. ansky

    ansky Hall Of Fame

    1,167
    0
    Oct 11, 2005
    But don't you have to call a CSR every time you make a switch? Last time I had Sports Pack I tried to cancel online and it said I have to call customer service. Seems like if you keep calling CS they are going to catch on, and I don't see it being worth the time to make all those phone calls.
     
  10. NYSmoker

    NYSmoker Icon

    657
    0
    Aug 19, 2006
    I usually call D* early in the morning, 8:30ish, and always get right through. If I see something coming up the next evening I don't think it would be that much of a hassle.
     
  11. Bob Coxner

    Bob Coxner Icon

    706
    2
    Dec 28, 2005
    No, no need to call a CSR. You can do it all online. I change *very* often and always do it online. There's nothing for them to "catch on" to. It's perfectly legal and acceptable to DirecTV.

    If you try to cancel before the 30 days are up, then I believe it does tell you to call, but that's only if you're dropping a premium, not if you're switching.
     
  12. Tezzel

    Tezzel Cool Member

    13
    0
    Feb 4, 2007
    I never knew this, thanks for the info.
     
  13. CCarncross

    CCarncross Hall Of Fame

    7,058
    60
    Jul 19, 2005
    Jackson
    As Earl I believe was trying to say is you cant change packages back and forth for the weekend anymore. If you have HBO, and have had it for at least 1 month(30 days)then decide you want Showtime instead, you can make that change, but you cant drop showtime for 30 days. Once you add a package, you have to keep it for 1 month, or you will incur the $10 fee for early cancellation. YOu must maintain the add-on package for 30 days to avoid the $10 fee.
     
  14. Stuart Sweet

    Stuart Sweet The Shadow Knows!

    37,060
    287
    Jun 18, 2006
    Right, as of last year people were "kamikaze programming", e.g. adding HBO 1 hour before the Sopranos started and canceling it after the show was over. This used to be perfectly legal and you would get charged 1/30th of the monthly price.

    That's what they're trying to stop.
     
  15. dan8379

    dan8379 Godfather

    309
    0
    Feb 13, 2006

    But let's say you currently subscribe to Showtime, replace Showtime with HBO for a day, and then switch it back to Showtime the next day, are you sure there would be a $10 fee for that? My assumption was that as long as you kept the same # of premiums there wouldn't be that fee.
     
  16. CCarncross

    CCarncross Hall Of Fame

    7,058
    60
    Jul 19, 2005
    Jackson
    I believe that assumption is now incorrect. In essence, playing devil's advocate here, you are cancelling Showtime, enrolling in HBO, cancelling HBO after one day(getting hit with early cancel fee), enrolling in Showtime again. I see your point, but I also see it this way as well. Because so many were doing what you propsed, they put a kabaash to it.
     
  17. Bob Coxner

    Bob Coxner Icon

    706
    2
    Dec 28, 2005
    09/13/2007 xxxxxxxx3232 SHOWTIME - Disconnect Adj $-1.60 $-0.10
    09/13/2007 xxxxxxxx3232 HBO HD - Charge $0.00 $0.00
    09/13/2007 xxxxxxxx3232 HBO - Charge $1.73 $0.11
    09/10/2007 xxxxxxxx3232 HBO - Disconnect Adj $-3.03 $-0.19
    09/10/2007 xxxxxxxx3232 SHOWTIME HD - Charge $0.00 $0.00
    09/10/2007 xxxxxxxx3232 SHOWTIME - Charge $2.80 $0.18
    09/08/2007 xxxxxxxx3232 SHOWTIME - Disconnect Adj $-3.60 $-0.23
    09/08/2007 xxxxxxxx3232 HBO HD - Charge $0.00 $0.00
    09/08/2007 xxxxxxxx3232 HBO - Charge $3.90 $0.24

    Do you see any $10 cancellation fees here?

    09/02/2007 xxxxxxxx3232 HBO - Disconnect Adj $-6.50 $-0.41
    09/02/2007 xxxxxxxx3232 SHOWTIME HD - Charge $0.00 $0.00
    09/02/2007 xxxxxxxx3232 SHOWTIME - Charge $6.00 $0.38
    09/01/2007 xxxxxxxx3232 SHOWTIME - Disconnect Adj $-6.40 $-0.40
    09/01/2007 xxxxxxxx3232 HBO HD - Charge $0.00 $0.00
    09/01/2007 xxxxxxxx3232 HBO - Charge $6.93 $0.43
    08/29/2007 xxxxxxxx3232 HR20 New Service - Charge $0.00 $0.00
    08/27/2007 xxxxxxxx3232 HBO - Disconnect Adj $-9.10 $-0.57
    08/27/2007 xxxxxxxx3232 SHOWTIME HD - Charge $0.00 $0.00
    08/27/2007 xxxxxxxx3232 SHOWTIME - Charge $8.40 $0.53
    08/25/2007 xxxxxxxx3232 SHOWTIME - Disconnect Adj $-9.20 $-0.58
    08/25/2007 xxxxxxxx3232 HBO HD - Charge $0.00 $0.00
    08/25/2007 xxxxxxxx3232 HBO - Charge

    Or here?

    I've been doing this for a long time. Trust me, as long as you keep the same number of premiums you can switch to your heart's content at no extra cost.

    The only negative is you get several pages of paper on your bill. :lol:
     
  18. FlyBono24

    FlyBono24 Godfather

    485
    1
    Jan 2, 2007
    I agree, there's nothing on HBO worth watching anymore...

    Showtime on the other hand, 'Dexter' season 2 is starting pretty soon... Does anyone know if they are going to have another season of 'Sleeper Cell'? That show was really good...
     
  19. titletown

    titletown New Member

    3
    0
    Feb 13, 2008
    Does anyone know if you can do this anymore?

    I have TC+ and tried to drop HBO today (I've had it for years) and the website told me I needed to change packages. What does my base package have to do with what premium services I subscribe to?

    I used to add & drop other packages all the time and I never had to change my base package.

    Has anyone else who has a grandfathered package tried to drop a premium service online recently?

    I've tried to call CSR tonight but I can't get off hold.
     
  20. patsrule316

    patsrule316 Legend

    187
    0
    Sep 28, 2006
    Bear in mind I did this over the phone, not on-line, but I have changed my premiums 3 times in the last 8 months (added Sports pack, added showtime, removed showtime and added starz at the same time). I have total choice +, and it was never an issue. They kept me in TC +.
     
Thread Status:
Not open for further replies.

Share This Page