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System Info & Test ---> more info --->Please wait forever

Discussion in 'DIRECTV General Discussion' started by volkl, Jan 3, 2013.

  1. Jan 3, 2013 #1 of 20
    volkl

    volkl Legend

    129
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    Jun 17, 2007
    Only way out is to turn off then on.

    Any one else having this issue?
     
  2. Jan 3, 2013 #2 of 20
    Scott Kocourek

    Scott Kocourek Well-Known Member

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    What receiver are you having this problem with?

    Any special reason you are there anyway, maybe one issue has to do with the other....
     
  3. Jan 3, 2013 #3 of 20
    volkl

    volkl Legend

    129
    1
    Jun 17, 2007
    hr20-100 w/ external 1 TB.
     
  4. Jan 4, 2013 #4 of 20
    Richierich

    Richierich Hall Of Fame

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    Why are you asking for more info?

    Also, a slow eSATA Controller can take longer to respond which is why I decided to buy Owned DVRs and Replaced the Internal Drive with a 2 TB Drive which was designed for 24/7 use in a DVR and had a larger cache area.
     
  5. Jan 4, 2013 #5 of 20
    volkl

    volkl Legend

    129
    1
    Jun 17, 2007
    Wanted to know the temperature of the receiver.
     
  6. Jan 4, 2013 #6 of 20
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Fairly valid question to ask of an HR20-100. Have you tried a simple reboot? Also, is the receiver connected to a network cable (through a DECA or straight to a cat-5 source?) If so try disconnecting the network cable and see if the problem remains.
     
  7. Jan 4, 2013 #7 of 20
    volkl

    volkl Legend

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    Jun 17, 2007
    I will try rebooting the receiver when I get home from work, tonight. And try disconnecting from network.

    Q. For diagnostic purposes, how does one turn networking off --- is simply unplugging ethernet cord sufficient?

    The receiver is networked via ethernet connected to an Apple Airport Express which wirelessly connects to my router.

    TV Apps work.

    Only way to get out of the 'Please wait ...' screen using the remote is to hit the general power off button for both the receiver and TV, the small off button on the right side of the remote. The large power button for just the receiver, in the center of the remote, does not work, it just bonks.

    Strangely, under the previous National release, I started getting error 75, problem communicating w/ external storage device, and also an error stating that my satellite signals were low. These errors occurred with every system test. However, the external storage device was working fine, and my television viewing wasn't adversely effected by the low signal levels. D* rolled a truck to check signal levels and said that the signals were fine.

    When 62c came, all error codes went away. It may be that 62c fixed the spurious error 75 (perhaps reducing the communication threshold with external storage devices), but now it refuses to show more info from the info and test screen.
     
  8. Jan 4, 2013 #8 of 20
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Disconnecting the ethernet cable should suffice.

    As you have been getting errors, I wonder if the real problem is that some sort of system log has overflowed and isn't letting the "more info" routine poll for what it needs. It wouldn't surprise me to find that you are still actually getting errors on your storage device or with your signal but that they fall below some defined threshold.

    If that's the case, the options would be to "Reset Everything" and that's not worth it, or wait it out for however long it takes for the log to clean itself up.
     
  9. Jan 4, 2013 #9 of 20
    volkl

    volkl Legend

    129
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    Jun 17, 2007
    My receiver was connected to the internet evidenced by pressing the dash button and that TV Apps was working.

    Disconnecting the ethernet wire did not resolve the inability of the receiver to get pas the 'Please wait ...' message of the attempt to get more info from the info and test screen.

    Did a graceful restart, and everything is working properly.

    Passes all tests.

    Thanks for the help.
     
  10. PK6301

    PK6301 Legend

    315
    3
    May 16, 2012
    Erie, PA
    I have a somewhat silly question..Is there anyway to change the zip code in the system info? I recently moved and had my equipment reintalled..It still shows the old zip code in the system info.

    Thank You
     
  11. KyL416

    KyL416 Hall Of Fame

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    Tobyhanna, PA
    Settings -> Sat (& Antenna) -> Repeat Satellite Setup -> Dish Pointing -> By Zip Code

    For local on the 8's you need to turn on the weather channel, press the red button when the popup appears, and change the home zip.

    If you installed the equipment yourself after the move you'll need to call to have your service address updated if you didn't do so already.
     
  12. PK6301

    PK6301 Legend

    315
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    May 16, 2012
    Erie, PA
    thank you for that info
     
  13. jimmie57

    jimmie57 Hall Of Fame

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    Texas City, TX
    Press the "Active" button on your remote (s). Press "Select" on Weather,
    Choose "My Cities", scroll down to the bottom and Select "Change Home Zip".

    This has to be done on each receiver that you have.
    The zip code in the setup is only used to give you coordinates for aligning your dish. The tech used a meter to align my last dish and he did not use the system zip code at all. Mine shows all zeroes.

    If you are not getting the local channels, you need to call DirecTV and have your Billing / Service address changed and they will change the authorizations on your smart cards so that you can.
     
  14. volkl

    volkl Legend

    129
    1
    Jun 17, 2007
    HR20-100 hd died. Clicking and whirrring noises of internal hd.

    Worked from external for a while, but very flakey.

    Tried to boot to the internal --- no go. Then it wouldn't boot from external either.

    Replacement ordered. She's been a good receiver for 6 years.
     
  15. PK6301

    PK6301 Legend

    315
    3
    May 16, 2012
    Erie, PA
    May it rest in peace:engel10:
     
  16. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    6 years? I find that amazing.

    Rich
     
  17. CCarncross

    CCarncross Hall Of Fame

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    Jackson
    I've still got my original HR20-700 from fall of '06....
     
  18. Rich

    Rich DBSTalk Club DBSTalk Club

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    Piscataway, NJ
    That's the second best HR (lumping the three 24s together), the 100 isn't. I have three 20-700s left and they're still running very well. The 24-100 is the first 100 I've ever had that has lasted more than a week.

    Rich
     
  19. loudo

    loudo Well-Known Member

    4,772
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    Mar 24, 2005
    Central Maine
    Same here, my two haven't missed a beat since fall of 06, when I got them.
     
  20. Laxguy

    Laxguy Honi Soit Qui Mal Y Pense.

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    Dec 2, 2010
    Winters,...
    Me, too, though the unit has been honorably discharged and is in reserve duty as of the end of last year. So over six years a bit.
     

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