Interesting story ..... Just had a dish relocated from an upper roof to a lower roof this morning. From what I understood they usually leave the bracket on the roof. Evidently this guy did not, he took it all. So I go up into my "walk-in" attic about an hr ago (2PM) and I see 6 bright "streams" of sunlight coming through the interior plywood in the attic roof. On top of that there is a couple inches of snow coming tonight so I call DirecTV protection plan folks. They say they don't have contact numbers for the installer but are sending a "failed install" message to them and they should call me in 20-30 minutes. Needless to say, it's now 1 hr, no call and about 60 minutes of daylight is left. Had I not seen it, it would have been a disaster. I put a little silicone caulk from the inside into the holes but I am physically unable to climb to the roof or I would patch it myself. So much for my $15 tip. Sh1t happens, but why to me.