I'm sorry. But this is not rocket science with regards to having the right equipment for scheduled installs. It seems from posts from installers here that it isn't until early morning on the install day that anyone checks to see whether they have the equipment needed for that day's install. Shouldn't the local installers be checking their jobs DAYS ahead of time and allocating the equipment per the work order? And if there is a shortage and no delivery scheduled 1-2 days prior to the install, the local company should notify the customer at that point and reschedule the appointment then -- days before the customer takes time off work or reschedules other appointments just to sit at home awaiting a phone call hours past the install window and being told "we don't have the equipment"? Yes, defective parts can cause a chain reaction, but with better planning and knowing future jobs and requirements, this too can be reduced. I scheduled service/warranty calls for residential construction for years. We knew what jobs we had and confirm materials at least two days before each job. And if we didn't have the part or couldn't get it before the job, I got to call the homeowner to explain. I always found the customers thankful for being told ahead of time so they could reschedule their day. Pretty basic customer service that I think DirecTV needs to implement.