Tonight is the 3rd time having to call them since the merge. The people who answer have not a clue of anything. Also please can anybody confirm changes to the policy about a password protected account. The rep stated she does not have to ask if changes are not being made. I always have been asked for it right off the bat. It seems as if everyone from Directv is gone. I know how some here could care a less about me or my problem. Just please would someone confirm the password thing. When will we have our C41W's fixed? Since the last update in March all has not been well, known issue to engineering. We are now going into August. This is nutz!