No No No...Three times in the last few months the person answering the phone in tech support has not a clue. This has nothing to do with disconnecting my internet and to bash me again and again. The bully know it all's here are just that bullies. The C41W has known issues going into 5 months. The current firmware is unstable and issues are intermittent. Their way to console me has been a $15 credit/mo for 2 yrs. I could care a less about the $15. Nobody seems to post an issue about the C41W's, no one with them has posted here anything to back up the fact yes there is an issue. Directv admits there is a problem. IC the C61 has been fixed? What happened to the C41W? Never has Directv dragged its feet this long on something so severe to the point the client or receiver is unusable. When I called about an update to the issue the tech support woman did not even know what firmware was...no kidding!!! So nobody tell me things are the same there. My inquiries in the matter at Directv service on twitter and to office of the president are dead silent as of late. They know there is issues and have done nothing. I cannot run cables to the locations I have the clients period. All was fine until March. So I am sorry but really? This is to be acceptable?