No stop trying to rewrite what I said. If an installer doesn't do his due diligence and explain to a customer why he can't get Los then he is lazy. If an installer thinks that he is being insulted by me because i say an installer is lazy because he doesn't do that then most likely that installer is lazy and shouldn't be an installer in the first place. I don't mind insulting people who don't do their job by calling them lazy. That's their problem not mine. I never said all installers are lazy. I laid out a specific thing that I find they should attempt to do and if they don't I called those installers lazy for it.