Technical 4K Help

Discussion in 'DIRECTV General Discussion' started by Andrew Sullivan, Oct 19, 2019.

  1. Oct 21, 2019 #81 of 172
    Rich

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    Looks like a box issue or an HDD issue. Easiest way to find out if it's an HDD problem is to try a new external. Might be worth the hassle. You could buy an eSATA setup and return it if it doesn't work out. That's what I would do and have done in the past. Just the idea that you see freezeups on both the C61K and the C61 makes me think HDD problem.

    Rich
     
  2. Oct 21, 2019 #82 of 172
    Rich

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    I didn't say that, Athlon did in another post.

    Look at your last sentence above. Three boxes all with the same problem, each being fed from the 17. That makes me think the 17 is the problem. But you had the 17 replaced and nothing changed, is that right?

    Rich
     
  3. Oct 21, 2019 #83 of 172
    Andrew Sullivan

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    It certainly possible but keep in mind that the new HS17 has exactly the same issue as the first one. When they installed the new one I made certain that it was not a refurb. The odds of having two bad HDD''s are pretty slim but certainly possible. I'm hoping the new cable will make the difference. As I mentioned late yesterday. I did swap in a later purchased monoprice cable which at least looks to be a higher end cable then I was using. After about 6 hours of viewing so far I am seeing a total disappearance of sound stuttering. During the NFL game I had two instances of freeze frame pretty close to each other. Zero instances after that or this morning. Perhaps the freeze frames during the game were broadcast glitches.
     
  4. Oct 21, 2019 #84 of 172
    Athlon646464

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    Ha! - Perhaps showing my ignorance in not hearing of them before. I tend to stick with Amazon Basics or MP for cables.

    From your description here - is it this one?

    https://smile.amazon.com/4K-HDMI-Cable-10-Compatible/dp/B06XNRJSSW/

    If so, it's not certified but will likely be okay.

    It's good you have RG6 too - eliminates that as an issue unless it was installed incorrectly. Are the unused ports on your splitter 'capped off'?

    All RG6 connections tight and dry?

    By the way, I'm not Rich - he's the Yankee fan here (I'm from Boston). :cool:
     
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  5. Oct 21, 2019 #85 of 172
    Rich

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    Looks like a whole lot of confusion going on in this thread. This should not happen. BTW, I referenced you and left off the numbers in your username, didn't mean to offend, have a problem remembering numbers. Never remember Jimmie's numbers and I use his username a lot. Now, I'm curious. When you decided on that username did you try just Athlon? How many Athlons can there be here...I gotta look...nope, no other Athlons. You could have had just Athlon. Or is 646464 important? Just curious.

    Rich
     
  6. Oct 21, 2019 #86 of 172
    Rich

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    Yeah, having two 17s with the same problem is kinda odd. If this was happening in late 2006-2007 I'd say that was very possible but not now. Try the cable, see what happens. Might be that simple.

    Just reread the above post. When you saw those two freezeups did you click back and see if they were still there?

    Rich
     
  7. Oct 21, 2019 #87 of 172
    Andrew Sullivan

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    No I did not click back to see if they were still there. I should have. I have many times in the past. Don't know why I didn't. We watched for about three hours after that and three hours so far this morning with zero problems. I am almost certain now the the cable is the culprit. I will install the new cable when it gets today. I will report back her in about 48 hours if the problem is solved.
     
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  8. Oct 21, 2019 #88 of 172
    Athlon646464

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    Simple, no hidden meanings. Been here a long time. When I signed up, I was using Athlon646464 on a few other boards and took it with me here.

    It references the old Athlon 64 chip, and Athlon and Athon64 were taken, so I went with Athlon646464. At the time it was a dig against a friend of mine there who was using Intel. Long time ago for sure.
     
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  9. Oct 21, 2019 #89 of 172
    Athlon646464

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    Good luck. You could also try different HDMI inputs on your TV if it comes back.
     
  10. Oct 21, 2019 #90 of 172
    west99999

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    This issue (audio drops & freeze frame) has been an issue since genie/client combo was introduced. Some have it some don't. It gets better or worse and sometimes goes away based on what software the system is running. You can troubleshoot this till you're blue in the face, swap equipment, cables, etc.... it won't help. It is usually listed on their caddie report meaning they know its a problem. The fact that the article above even exist from solid signal tells you its a problem and its more than just the two people here that posted about it and you "its not happening to me" people are wrong to say because its not happening to you it must be something wrong with this or that.
     
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  11. Oct 22, 2019 #91 of 172
    I WANT MORE

    I WANT MORE CowboySooner

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    :clapping::clapping::clapping::clapping::clapping:
     
  12. Oct 22, 2019 #92 of 172
    compnurd

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    That doesn't line up at all considering some people have complained about it on there Genie and not the clients

    SS posts articles that are full of wrong information all the time.. Last people I would use as a resource
     
  13. Oct 22, 2019 #93 of 172
    Andrew Sullivan

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    So far there is no freeze frame, however, I did have two short instances of sound stutter. The duration is much shorter than before and remember that this phenomenon is only involved with the C61K and not at all with the C61. Again, when I rewound and played it back the stutter was not there. As a matter of fact the stutter is happening as I type this. Rewind, no repeat. Now this puzzle. Installing a new state of the art cable eliminated the freeze frame and greatly reduced the incidence of stutter. Why am I still getting any stutter at all? Bad HDD, not likely. Bad 2nd C61K, not likely. Bad HDMI cable, not likely. Bad TV, not likely. Bad HDMI input port, definitely not. Software issue, beyond my level. West9999 response, probably the most likely. Just my opinion but nothing really makes sense to me.
     
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  14. Oct 22, 2019 #94 of 172
    Athlon646464

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    Except that changing the HDMI cable made some difference....

    Perhaps a clue?
     
  15. Oct 22, 2019 #95 of 172
    Andrew Sullivan

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    I know, that's the puzzle right? It eliminated the freeze frame (knock on wood). When it stuttered badly (prior to new cable) the counter that appears on the screen when you pause. While it was stuttering and I hit FF you could see via that counter that the sound visibly needed to catch up just a little bit. You could actually watch it FF to accomplish this. Still, something must be causing this stutter, only on the C61K, no matter how minor.
     
  16. Oct 22, 2019 #96 of 172
    Rich

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    Can you describe the "stutter" in more detail? Might help.

    Rich
     
  17. Oct 22, 2019 #97 of 172
    Andrew Sullivan

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    I'll try Rich. It's like the sound track suddenly (speech, background noise, all sound) falls behind by 1/8 of a second and is trying to catch up. If you have ever heard a person stutter then you've heard what I'm talking about. Think of Porky Pig, if you're that old. When the stuttering happens and I hit FF the green line that goes across the screen shows a momentary slight catch up movement. If I RW and play it back the stuttering will never repeat itself.
     
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  18. Oct 22, 2019 #98 of 172
    Andrew Sullivan

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    In a earlier post Wezt99999 says that this problem has been around since day one of the C61K and that "D" is well aware of the situation. Can any boy here agree or disagree with this information?
     
  19. Oct 22, 2019 #99 of 172
    Andrew Sullivan

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    Well the freeze frame and the stuttering is apparently not cured. At least 4 times in the last two hours I have experienced both problems. Very frustrating.
     
  20. MysteryMan

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    I've had my C61K-700 and 4K service since June 2016. There was a audio drop issue in 2016 with the C61K-700 but DIRECTV was able to correct it with a software update. Other than that my C61K-700 has been issue free. The fact that some people experience this issue while others don't tells me it's a handshake issue between the C61K-700 and certain brands/models of audio/video equipment.
     
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