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tell me again, why not just have cable

Discussion in 'DIRECTV General Discussion' started by dbldown768, Sep 10, 2007.

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  1. jdspencer

    jdspencer Hall Of Fame

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    Why I don't have cable.

    Our area doesn't have all networks OTA, so TWC has to import a couple (NBC and The CW). Our CBS affiliate is haggling for HD carriage.

    I have DNS for the four main nets in HD and The CW in SD from DirecTV.

    TWC raises their rates more often than DirecTV.

    They pissed me off a bunch of years ago.
     
  2. oldfantom

    oldfantom Icon

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    To the original point of the post, it makes no sense that there has to be multiple inputs to each individual tuner. Why can't there be one "Smart" box that gets the feeds from the satellite and distribute to the individual set top boxes on demand. Why do I need to burrow into my walls and run three cables to the den so I can have my DVR and a PNP signal?
     
  3. tonyd79

    tonyd79 Hall Of Fame

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    That technology is coming. It is called SWM (single wire module). You can find some stuff on it on this website.
     
  4. Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    to the original poster...

    Not all cable is vile, not every cable company has disappointed me... just enough of them have that I went satellite and never looked back.

    Do what you think is best for you. For me, cable would have to do a lot to make up for the huge amount of extra content and quality equipment that DIRECTV offered me.
     
  5. dbldown768

    dbldown768 Cool Member

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    sorry my intensions for starting this thread was not to debate the whole concept of cable vs. direcTv, but to point out how horrible their customer service is along with the hired technicians that are sent to my home. i should not have to learn how direcTv works in any fashion for them to install an additional receiver. I do however, take it upon myself to learn and understand how things work so i can make sure the job is done correctly.

    BTW, the CSR that said she would call be back after the qualified person could update my work order to show that 2 more lines need to be fed into the home never called me back. i cant wait to b*tch these people out tomorrow, because i have nothing better to do with my time. This customer service just really sucks. i have never had such a bad experience before. I guess this is why they make people get stuck with 2 year agreements. :nono2:
     
  6. raoul5788

    raoul5788 Guest

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    He is, however, in the habit of trolling. Yes?
     
  7. GirkMonster

    GirkMonster Godfather

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    My installer was quite knowledgeable. He really seemed hell bent for leather to mount my dish on the roof, though (long story why he wouldn't mount in the same location despite the existence of a 2x12 plate behind the wall I installed during framing...suffice to say I failed to take the unbuilt soffit into account)...after a little persuasion, we reached an acceptible agreement on the location (I took him inside to see the wiring I did). he was training his dad - who will be a good installer, just wasn't that day.

    They were so good, I didn't even complain after thye drilled through 2 alarm wires before I could stop the drill! I just fixed that and moved onto the joy of a functioning HR20!

    I despise the cable company - had DirecTV since September 1996 and have no plans to ever look back.

    CSRs everywhere can be as misinformed as some doctors, lawyers, accountants, etc. Doesn't matter. Some take their jobs seriously and some don't.
     
  8. TigersFanJJ

    TigersFanJJ Hall Of Fame

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    When you have extra stuff running through your coax lines (i.e. cable internet or ota) you should always let the installer know before he starts the job, and let him know NOT to disconnect it. Also, make sure you double-check that it is all working before he leaves.

    If the tech doesn't know about it, you can't really fault him for disconnecting it. I'm not saying you didn't tell him. You just didn't say in your op.

    I once had a movers connect for a chinese lady where I disconnected her cable. She left her father, who didn't speak English, at home for the install so I had no idea they also had cable tv (they just moved, I figured the cable connected was from the last homeowners). It cost her $100 for me to make the two hour round trip just to install two diplexers in her line.
     
  9. JLucPicard

    JLucPicard Hall Of Fame

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    Just for clarity, my question was a result of a certain cable lover who will remain nameless. I certainly have no problem with any of the other posts in this thread. And his posts are welcome here, too - it just cracks me up. :D

    I think this is a great place for people to come and get information that makes them informative and discerning consumers and welcome the intelligent, humorous and - more often than not - informative discourse.
     
  10. Radio Enginerd

    Radio Enginerd New Member

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    That is the best laugh I've had in a long time. Thank you!
     
  11. armophob

    armophob Difficulty Concen........

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    I really really hate that guy.:nono: :lol:
     
  12. Newshawk

    Newshawk Hall Of Fame

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    Broken...
    To answer the question posed in the thread title, I give you three words: Brian Roberts and Comcast.
     
  13. paulman182

    paulman182 Hall Of Fame

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    In this area, if I had to have cable, I'd stand on a chair and make a noose out of the RG-6...

    I had no video except VHS for three years when I could not have satellite. Cable is just that bad.

    D* and E* will really have to go down the tubes for me to be a cable sub again.
     
  14. FlyBono24

    FlyBono24 Godfather

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    Yes I can attest to their customer service being a bunch of retards... they screwed up my initial install last year, and since then they've straight out lied to me, refused to offer me a refund after a different CSR approved it, screwed me out of my referral fee by some technicality, and charged me for crap I cancelled weeks ago...

    So yes, the service is nice but the people working at the company are a bunch of idiots. :)

    The techs are all contracted out, so they are hit-and-miss... so far I've gotten some good ones, and my initial installer even complained about how ****ed up my order was and how much of a mess they made... the poor guy was there for almost 6 hours, about 3 of those hours were just the two of us calling various sections of DirecTV to get my order straightened out. :rolleyes:
     
  15. dbldown768

    dbldown768 Cool Member

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    i explained everything to the installer before he began his work. i told him that i had a diplexer on one of the lines for the over the air antenna. i told him i have a cable line coming into the house that is used for my internet. I told him that line is split into 2 rooms, one of the room is the new room i am activating for satellite, so that is the new line to add to the multiswitch ( at the time i thought i need a switch because that is what i was told). i also mentioned that i have 2 lines coming in from the satellite - one goes to the bedroom and one to the living room over the diplexed signal. He knew the exact setup of my house wiring before he began. However with all this information given, not only to the technician, but also to the CSR the job was still not setup nor completed. And now on day 3, i get to call back DirecTv to find out what is going to be done.

    Believe me i hate Comcast. I dont want to have to go back to cable. when the service is running, its fine. However it seems to get anything working properly i need to do it myself. I dont know if it is because the installers or contracted and they do not do the installs properly to save on overhead, basically the parts that are not used they do not have to be repurchased. But at this point i am requesting ONLY a supervisor come to my house to complete the work.

    Its just very sad that as a customer you are required to jump through so many hoops in order to give them more money a month. You think they would have installed the system properly the first time so they dont have to bother with support calls from their customers. Once the job is done right, they dont need to hear from me and they can collect their money.
     
  16. vernonator

    vernonator AllStar

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    Sure it is...how about you get them to run a line to my house will you?
     
  17. dbldown768

    dbldown768 Cool Member

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    well after 1 hour on the phone with CSR and a conference call to DirectSat with the CSR i am supposed to have a lead installer to my house this evening to complete the installation. The phone call was a long an horrible experience for both myself and the CSR. While on the phone with directSat, we were told the computers were down and were hung up on 1 time. We had to call back and finally get through to someone who could help. it appears as the DirecTv CSR gets the same sh*tty answers as us everyday joes.

    I told the CSR that even though they are a different company doing the installation, they reflect bad on DirecTv. She stated to me that DirecTv is looking to use their own installers in the future, which i can only hope helps. I was given a direct line to the installers office, so if we have a problem the CSR said she and I could call back there and complain until it is done right. Because the installation was not done and still open, I was given a $100 credit from DirecTv. DirecTv will then get the $100 from DirectSat (installers) for not completing the work order on time. It was a huge hassle, but i can only hope that this evening it will all be done with.
     
  18. Cable Lover

    Cable Lover Legend

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    Jun 19, 2007

    Don't be haten :eek2:
     
  19. dbldown768

    dbldown768 Cool Member

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    well, they never showed again! directv has the worst service and installers i have ever seen, but put it politely.
     
  20. jwd45244

    jwd45244 Hall Of Fame

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    Instead of posting here (that may feel good but not actually help you) why not contact DirecTV's Office of the president.
     
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