Maybe I missed it, but where in my post did I say you had to "love it or leave it"? I did say that after seeking out solutions to the problem without success, maybe it would be time to move on to another product. I didn't say you had to be delighted, but why on God's green earth would someone stay with a product they think is a piece of $#!t? Even if it cost money to bail out, wouldn't it be preferable to paying service fees for 24 months? Even the cheapest plan would end up costing more than the disconnect fees.(btw, I don't think it is fair to charge a fee if someone wants to get out within a reasonable time. I haven't seen any reports on how strict D* is on enforcement of the commitment.) My point was that some people come on this forum and bitch about the dvr and don't even describe what their problem is. People who have described their problems and what they have done to try to work through them without success and THEN complain I have more sympathy for.