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The C|net divide...

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Tiebmbr, Oct 22, 2007.

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  1. rsblaski

    rsblaski Icon

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    Jul 6, 2003
    Southern Nevada
    Maybe I missed it, but where in my post did I say you had to "love it or leave it"?
    I did say that after seeking out solutions to the problem without success, maybe it would be time to move on to another product. I didn't say you had to be delighted, but why on God's green earth would someone stay with a product they think is a piece of $#!t? Even if it cost money to bail out, wouldn't it be preferable to paying service fees for 24 months? Even the cheapest plan would end up costing more than the disconnect fees.(btw, I don't think it is fair to charge a fee if someone wants to get out within a reasonable time. I haven't seen any reports on how strict D* is on enforcement of the commitment.)
    My point was that some people come on this forum and bitch about the dvr and don't even describe what their problem is. People who have described their problems and what they have done to try to work through them without success and THEN complain I have more sympathy for.
     
  2. rsblaski

    rsblaski Icon

    828
    4
    Jul 6, 2003
    Southern Nevada
    Point one: you're right, I should have referred to D* support.
    Point two: You don't consider the (apparent) constant work on the software by D* to be a form of support?
    They take our comments about performance and reliability from this forum and address them. I've owned "a few more products" during my 60 years. Few if any have had the amount of after sales support and improvements (through s/w upgrades) that the hr20 has had in the past year. How many other products have you purchased that have had new features added without having to go out and purchase a "new and improved" model. Since the hr20 was introduced, D* has added the ability to get HD locals from the sats, add extra storage via e-sata, stream music and photos from a computer and get video on demand. None of these features were present when the hr20 came out. They could have easlily left the last two out of the hr20 and put them in a new model, but they didn't. They have improved the machines we now own. I consider this a type of support for their product and "laugh" every time a new feature is added.
     
  3. Ken S

    Ken S RIP

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    Feb 12, 2007
    Okay, I guess you didn't statel what the forums were designed for and then state that people who weren't happy to move on. By the way, it's not just a cancellation fee that an unhappy person would be hit with...they also lose the money they spent on the HR20 to begin with. I have yet to hear of DirecTV waiving the cancellation fee except in the case of a death...although I'm sure there have been other instances.

    I'm pretty much of the belief that if something someone is posting is bothersome. you should just skip it. If they do it continually put them on ignore. Let the forum leaders and hosts decide what is to be the "design of the forum".
     
  4. Tiebmbr

    Tiebmbr Godfather

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    Mar 27, 2007
    I apologize for creating such a touchy thread! Can't we all just get along?;)

    I think however, as an experiment, this does prove one thing...unhappy users are definitely the more vocal.
     
  5. Earl Bonovich

    Earl Bonovich Lifetime Achiever

    30,092
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    Nov 15, 2005
    Heck... we could have told you that even before this thread was started.

    That point has always been the case, regardless the topic
     
  6. dreadlk

    dreadlk Hall Of Fame

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    Sep 18, 2007
    :D

     
  7. dreadlk

    dreadlk Hall Of Fame

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    Sep 18, 2007
    Don't be so sure about that. They may even have a bill collector up there :angel:and certainly a few down below :flaiming

     
  8. tealcomp

    tealcomp Legend

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    Sep 7, 2007
    I am going to chime in here and say that as a previous TIVO user, it wasn't all that; there are better solutions out there, that cost less and don't charge for their overpriced (read over-rated) guide data. I used SAGE for years and it could in terms of flexibility run circles around anything TIVO had or has.

    -Dan
     
  9. tealcomp

    tealcomp Legend

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    Sep 7, 2007
    What about the people like me that DON'T post on CNET but are part of this forum? So far the HR-20 isn't bad; it has done a few quarky things but nothing I would lose any sleep over. IMO CNET's reviews are suspect at best and though I have no proof of it, user reviews are somewhat suspect too..I have purchased plenty of items that to go by CNET were not very good, that have worked out quite well. Generally, I will read multiple reviews from multiple sources to get a balanced decision that works for me; rarely if ever would I go off of one source.

    -Dan
     
  10. lman

    lman Legend

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    Dec 21, 2006
    Still waiting for DLB that was taken away from us.
     
  11. spartanstew

    spartanstew Dry as a bone

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    Nov 16, 2005
    Wylie, Texas
    You are correct.

    I've only had my HR20 for about 2 months, but it's been perfect so far. Yes, perfect. No missed recordings, no re-boots, no errors of any kinds.

    Keep in mind, I've had TiVo's for 8 years. I still have 2 D*TiVo's in the living room that I use daily. I have a tivo dude on my car antenna, each of my kids has a tivo plush toy in their rooms, and my wife has a tivo sticker on her van.

    Nobody was more pissed about the failed relationship between D* and Tivo then I was. I almost dropped D* a couple of months ago and switched to Fios, because of all the bad things I had heard about the HR20 (and it's predecessors). However, after re-joining this forum and reading all I could about the HR20 over a couple of months, I realized it was working pretty well for the majority of users (but you really have to read a lot to come to this conclusion).

    There are many pros and cons to different services, but to me, the DVR is the number one priority (without having to shell out a ton of money for a third party tivo). I determined that the HR20 was the best DVR out there right now for my needs (versus the FIOS DVR and the Comcast DVR). So far, it's worked way better than I could have hoped.

    Not only has it worked perfectly, but I'm also enjoying the use of DOD, remote booking and more HD than I could ever watch.

    I'd rate it at least a 9 so far (not a 10 mainly because you can't turn the picture in guide feature off - don't like that one)
     
  12. LOBO2999

    LOBO2999 Legend

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    Apr 9, 2004
    I have had my box for 8 months now & I got mine for free and still feel I got rip off, this box has to many problems , from taking 6 seconds to go from one channel to the other , the search doesnt work well and I get 771 message on channels and I have no problems on the other receivers and one of my favorite things is ( this program is not avialable in your area and no it was not on sports channels that might be black out. D has sent many hits to the receiver , they have tried many things, the only one they havent done is give me another reciever.
     
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