Well, I've done it. After nine years, I've cancelled service. Personal circumstances have caused us here to take a hard look at what we're spending our money on, and we're getting everything we normally watch (and a bit more besides!) via PS Vue on Fire TV boxes for a quarter of what we were paying Direct. Process was very straightforward - the "Retention" rep i spoke with gave the impression that I was by no means the first person she'd heard this sort of thing from. I think we're seeing a shift in how we receive our in-home entertainment.