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The DIRECTV Plus® HD DVR: A Look at the 1st Year

Discussion in 'DIRECTV HD DVR/Receiver Discussion' started by Doug Brott, Aug 2, 2007.

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  1. Aug 4, 2007 #121 of 241
    spexet

    spexet New Member

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    Just a critique from the peanut gallery...the article was nice and cheery, but some of the messages that follow make me glad I never bought the HR20.

    Cost and commitment issues aside, I think the real kicker (in the head) for me is reading stuff like "I use the HR20 in the guest room, so everything works" and "I love my HR20, but I make sure to record on the Tivo as well, just in case the HR20 loses it." (I'm paraphrasing here.)

    Say what? Use a Tivo as a backup because the HR20 isn't dependable enough? Ridiculous. Put the HR20 in the guest room, and say it works great because you only do one thing with it? I'm glad it works for you, but I'll pass.

    DirecTV may have made a box that fits their business commitments (identical UI to their other receivers, etc.), but they really need to get back to DVR basics...like reliability and consistency. A box that records what I want, when I want it, without hassles. Simple stuff like that...
     
  2. Aug 4, 2007 #122 of 241
    SuperTech1

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    Yep. Definitely NOT a bug. It was disabled by D*. Sorry to burst your bubble.
     
  3. Aug 4, 2007 #123 of 241
    Tugboat

    Tugboat Duplicate User (Account Closed)

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    Agree that this stormy thread is a true reflection of the HR20's virgin year. Let's face it, if it was a solid consumer electronics product out of the box, DBSTalk would be what it was before the HR20 emerged ... a small, barely noticed forum. Now, due to the volatility of the HR20, DBSTalk was almost immediately transformed into center court for the "it's great" vs. " it sux" struggle.

    While no one, not even Earl, would say the HR20 was a solid machine back in September of '06 (though I do believe Earl did sort of take that position along with several other DBSTalkers), the fact that this debate rages on is proof positive that the thing is still unreliable for a decent portion of users, not some vocal minority. This seemingly endless debate goes on for a reason, the HR20 is a year old, and it's still not right. If it was, DBSTalk would return to the days of peace, calm and data/tip trading.

    Just check out the CNET user ratings (still a 4.3 out of 10). Logic says that if the HR20 were fixed as the year progressed for most users, the results would have skewed to a higher score as the year wore on. But if you track the past 2-3 months, the scores are either 9-10 or 1-2, extreme positions both. That in effect says that for half the users, a good deal, for the other half, a crappy deal. A 50 percent approval rating might be good for W (he wishes), but for a piece of consumer electronics gear, it stinks.
     
  4. Aug 4, 2007 #124 of 241
    Jeremy W

    Jeremy W Hall Of Fame

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    You have to realize that not everyone is rating it on the same criteria. There are some people out there who will rate the HR20 at 0 out of 10 and nothing higher until it has DLBs. Is that fair? Sure, if they hate the box that much because it doesn't have DLBs, give it a 0. But is that an accurate depiction of the state of the HR20 at this time? Not at all.
     
  5. Aug 4, 2007 #125 of 241
    richlife

    richlife Hall Of Fame

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    First, I repeat -- great job on your article guys!

    After that, I'm only going to comment once about this bashing garbage and then abandon this thread. Start with "It disappointments many people." Seems to me it may disappoint a few people who just want to repeat the same old, same old. Sad you have problems -- I'm with the "many" who don't have any or very few.

    As for Tivo, it was limited, it was a mediocre interface, and I'm glad I don't have to deal with it any more. Kudos to D* for making the break.

     
  6. Aug 4, 2007 #126 of 241
    Tugboat

    Tugboat Duplicate User (Account Closed)

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    Just using raw numbers, which count for something. Same can be true for the positive numbers, no? The logic behind the vote isn't relevant, because every rating could be based on a single issue or many issues. Read the negatives, and toss any that say DLBs is the reason they rated it 1 or 2. The numbers would still be 4.x out of 10 on average, still below 50 percent. Why can't you just accept the ratings for what they are, ratings by end users. There are 8s, 9s and 10s. I don't question those raters, so why do you have to question the people who are having problems, aren't happy, etc? Seems this basic rating system on CNET actually works in that it reflects a self-selected sample of end users relating their experience with a product. I challenge you to find 6 or 7 products on CNET that have a lower average rating than the HR20, (with more than 200 reviews). You won't. Maybe a couple, but not many. And yes, CNET rated it 7.4, but they represent only a single user.

    FYI, my rating on CNET for the HR20 way back in the early days was around a 5. I'd raise it to a 6, but to be a solid consumer product, I'd say it needs a consistent 7 ot 8. It's not getting those to this day.
     
  7. Aug 4, 2007 #127 of 241
    spartanstew

    spartanstew Dry as a bone

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    Thanks guys, I enjoyed reading the article and the first few posts.

    After reading the whole thread, however, I realize that some people will just never be happy.

    The unit has taken some great strides over the past year (which, I believe, was the point), and while it's not perfect (which wasn't the point), I believe it will continue to improve based on the relationship between this forum and D* (which, I believe, was also the point).

    Thanks to all involved for their CE attitude and hard work.
     
  8. Aug 4, 2007 #128 of 241
    Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    I have a question.

    For those of you who feel that the review was too positive, could you tell me:

    What did we miss?

    We included 33 separate bugs and negative comments. Count 'em.

    We did not just mention the bugs and problems, we told of the efforts to resolve the problems and the people who spear-headed key efforts.

    To name a few, we included problems with CC, CID, HDMI, Trickplay, OTA, Guide button, Aninmations, Low VHF, PPV, and our favorite bug, Pinky.

    We noted that Title Search Autorecord, VOD, and CIR still need to be done. I added a copy of another post from the same day detailing the missing promised features.

    What did we miss?

    - Craig
     
  9. Aug 4, 2007 #129 of 241
    SuperTech1

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    In my book you missed nothing.

    But for the naysayers if you had concluded with:

    All HR20 supporters wear rose-colored glasses and
    it's still a substandard consumer electronics device
    (aka a POS).

    ..then you'd have made them happy as well.

    :rolleyes:
     
  10. Aug 4, 2007 #130 of 241
    Tugboat

    Tugboat Duplicate User (Account Closed)

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    I didn't mean to impugn your hard work on the update. I just wanted to point out that the thread does reflect the stormy history of the HR20, which you also documented. Thanks to all of you. But my guess is the "wild and exciting ride" is far from over for a decent percentage of HR20 users. To them, the ride is still quite bumpy, something they did not really expect when they plunked down their $299, for a leased machine no less.

    So I don't believe it was too positive, just maybe a tad too optimistic based on the ongoing issues people still seem to be having a year later (and I am not talking about missing features). It's an unprecedented event, I'd say, when it takes all those person-hours, paid and unpaid, to get a piece of consumer electronics working properly, if you can even say that. It just blows me away. A great case study at some business school, I'd say.

     
  11. Aug 5, 2007 #131 of 241
    Travisimo

    Travisimo Cool Member

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    I bought the HR10-250 over 2 years ago when it was going for over $700. I've had a love-hate relationship with the unit, and over the last few weeks, it started to lock up frequently and was apparently nearing death.

    Having just recently upgraded to the HR20, I appreciated the article for the historical value and for the information on how the unit has improved over the last year. I knew from its release that I was going to wait to upgrade, especially since the OTA tuners were not operational for some time. Since it's probably going to be some time before my area (Quad Cities, IL) gets the HD locals, OTA is very important to me. Thankfully, the OTA tuners in the HR20 are noticeably better than the HR10 (which have been flaky at best for me over the last two years). So far, I'm really liking the unit though like many others, there are a few features I miss. But I'm looking forward to the new channels later this year, and I really appreciate the faster speed when compared to the HR10.

    Anyway, that's my quick little anecdote and I just wanted to say thanks for the write-up.
     
  12. Aug 6, 2007 #132 of 241
    ATARI

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    Craig,

    Don't feel obligated to explain yourself to the naysayers.

    Some are always going to see the glass as half-empty, others, as half full.

    I just reread the article again this morning, and I still say it's well written and fairly represents how things were and where they are now.

    --Matt
     
  13. Aug 6, 2007 #133 of 241
    Doug Brott

    Doug Brott Lifetime Achiever DBSTalk Club

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    I'd like to thank everyone here that has taken the opportunity to read the article that Craig, Stuart and I put together.

    The three of us are enthusiasts when it comes to the HR20, but each of us has also had our own troubles with the HR20 over the past year. Rather than simply complain, we have chosen to offer our help in any way we can to bring improvements to the HR20. DBSTalk.com has been the source of some great ideas and discussion and as a result, the HR20 is better today than it was last year. There is still work to be done on the HR20.

    Thank you DBSTalk.com and Contributers. I do have a fondness for what has transpired despite the troubles. We went to battle together without knowing each other and found some good friends along the way. Cheers to all and let's try to keep a happy face.

    [​IMG]
     
  14. Aug 6, 2007 #134 of 241
    Stuart Sweet

    Stuart Sweet The Shadow Knows!

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    Of course, Doug speaks for me as well. I have enjoyed the first year of HR20's stay in my home and am very glad to have made a lot of friends here too.

    I think it's really important to remember that a lot of the positives that have happened along the way has been due to DBSTalk members working together to identify issues and report them faithfully. The trust that DIRECTV has put in us has been great!
     
  15. Aug 6, 2007 #135 of 241
    bto4wd

    bto4wd Duplicate User (Account Closed)

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    I believe with that statement you have drastically underestimated the impact of DBSTalk members on the HR20. There's no doubt in my mind that without this forum D* would have never been able to pull the HR20 up from what it was.
     
  16. Aug 6, 2007 #136 of 241
    Capmeister

    Capmeister Large Hairless ApeCutting Edge: ECHELON '08

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    The trust that DirecTV has put in us has been great, and has earned them my trust as well. :)
     
  17. Aug 6, 2007 #137 of 241
    gcisko

    gcisko I am Iron Man!

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    Nice review of the past years history! The only thing I see missing is the continuing vertical stretch. After quite some time with the last national release, I experienced the vertical stretch the evening of the latest CE, so that was my reason for getting it. So far so good with version 184.

    Anyway, nice article.
     
  18. Aug 6, 2007 #138 of 241
    Milominderbinder2

    Milominderbinder2 Cutting Edge: ECHELON '08

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    Doug,

    I could not have said it better.

    - Craig
     
  19. Aug 6, 2007 #139 of 241
    Steve

    Steve Well-Known Member

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    Lower...
    :confused: Ummm, isn't that what LC said? What am I missing?

    /steve, aka "Confused in NY"
     
  20. Aug 6, 2007 #140 of 241
    bto4wd

    bto4wd Duplicate User (Account Closed)

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    DUH! LC stated "a lot" of the progress was due to DBSTalk, and I stated I thought he underestimated the DBSTalk impact. Point being that I believe "most, if not all" progress was due to DBSTalk. If the CE program never was.....I just don't think the brain trust at D* could have dug themselves out of the hole they dug themselves into on their own.
     
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