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The end of temporary service address changes.

Discussion in 'DIRECTV General Discussion' started by grover517, Sep 13, 2018.

  1. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    What is special about MPEG4? DISH has been using MPEG4 for years on portable and in-motion satellite dishes. or are you thinking Ka?
     
  2. slice1900

    slice1900 Well-Known Member

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    A 20% larger dish would have almost no effect on rain fade - that would add maybe 1 db to the signal to noise ratio. Even if you went from a standard Slimline to a "BUD" sized 2 meter diameter you'd add maybe 12 db at best. That's just not good enough when heavy rain can knock dozens of db off the signal to noise ratio. Sure, that 2 meter dish would reduce your rain fade enough to notice, but it wouldn't eliminate it. Maybe if you got one of those gigantic 15 meter dishes Directv has at their broadcast centers ;)

    Not sure why they're increasing the size of the dish by 20%, but if anyone is looking for a noticeable difference in rain fade, they will be disappointed.
     
  3. grover517

    grover517 AllStar DBSTalk Club

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    Yep, I stand corrected. Should have said Ka.
     
  4. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Ka requires different LNBs - not just a larger dish. I'd look for Ka in the specifications if I were looking for a "DIRECTV HD" dish.

    I don't mind seeing the dome dish companies introduce larger Ku dishes as they will help with current DIRECTV service from 101 as well as DISH services.
     
  5. DirectMan

    DirectMan AllStar

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    If you haven't gone to the combined AT&T billing system any idea how much longer we have before the new rules kick in?
     
  6. grover517

    grover517 AllStar DBSTalk Club

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    During my conversations, I was told was that customers are being migrated as they make changes to their accounts such as receiver upgrades, combined billing accounts, etc. and those with no changes are being migrated in "batches" with no way to know how many in a particular "batch" or how long before they will be completed.
     
    jimmy16x likes this.
  7. DirectMan

    DirectMan AllStar

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    How about an opposite query: Has anyone recently upgraded (in the past few months) to a 4K system from regular DVR's and not been migrated to the AT&T billing system?
     
  8. B_H

    B_H Cool Member

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    Is it still possible to do a Refresh Receiver on the new AT&T site?
     
  9. jimmie57

    jimmie57 Hall Of Fame

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  10. b4pjoe

    b4pjoe New Member

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    Not for me. I tried it yesterday and it said it would take up to 5 minutes but it didn't do anything. Finally had to call DTV and they refreshed it and fixed my issue.
     
    jimmie57 likes this.
  11. Beerstalker

    Beerstalker Hall Of Fame

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    There is a place for it on the AT&T website, but it is pretty difficult to find. I think I had to dig thru the troubleshooting links to find it. Like b4pjoe said though, I'm not 100% sure if it does anything. It didn't take care of my issue, but that doesn't necessarily mean it doesn't work.

    I had issue with my DVR service, and my whole home DVR service getting shut off after my move. When the installer closed the WO it evidently screwed something up and shut off both of those services on my account. Refreshing services and receivers didn't help. My installer sat on the phone for about an hour getting transferred from CSR to CSR before he finally got the DVR service activated again. I didn't realize until later that night that the Whole Home DVR service had been shut off as well. I spent about an hour myself between online chat and on the phone with a CSR. They finally said they would let me go and keep working on it on their end. It started working a couple hours later. They said the service was turned on in one system, but off in another, and they couldn't figure out how to get it to turn back on in the one system that was messed up.
     
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  12. joshjr

    joshjr Hall Of Fame

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    Not sure I follow you here. RVers should be allowed to change based on where they are at. A normal residential account couldnt just call and say I want Boston locals while in Colorado since spot beams prohibit this from working. That being said, Im not sure you could abuse it. If it was a residential account, you would have to be within the spot beam of the said locals you want to get them. There is 1 catch. Some spot beams bleed over so you could have some getting neighboring markets locals but I would guess thats not what alot of this would be. If I understand what your asking here, I would think its pretty minimal actually.
     
  13. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Are there no ConUS markets on DIRECTV (even partial markets where the big four stations are ConUS)?
    Those are the markets used by people gaming the system. And I'd say most spot beams bleed over (they are designed to cover an entire market edge to edge - that requires some bleed over since the coverage cannot be shaped to match exact county lines). If spotbeams do not bleed over then they are not covering their intended market completely.

    DIRECTV has a plan for RVrs and commercial vehicles. They offer distants. Before using a residential account in an RV or commercial vehicle one should read the DIRECTV TOS.
     
  14. KyL416

    KyL416 Hall Of Fame

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    The Big 4 for NYC and LA are CONUS, along with The CW's SD feeds for DC and LA. However, the HD feeds for those CW stations are on spotbeams, and since Hide SD Duplicates is enabled by default, you would just see a searching for satellite signal message or a "not available in your area" message if you are under a different spotbeam until you select Show All Channels to display the SD feed.

    The PBS national feed is also remapped to channel 65 for the markets that don't have a local PBS station like Abeline, Bakersfield, Beaumont, Dothan, Harlingen, Hattiesburg, Lafayette, Laredo, Mankato, Palm Springs, Parkersburg, Rockford, Santa Barbara, Sherman, St. Joseph, Tri-Cities, Tyler, Utica, Wichita Falls, Yuma and Zanesville.

    They do the same with the DNS CW feeds for a bunch of markets, including most of The CW Plus markets.
     
  15. grover517

    grover517 AllStar DBSTalk Club

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    When I think about people abusing the system with account stacking, etc., I would be more likely to believe that the overwhelming majority of subscribers that used the service address change process, are NOT the ones that ATT/DirecTV should be worried about since they were the ones being totally up front about their usage vs. just doing it with no notifications to DirecTV. And with this change, it is that group that is affected by this action.

    As for DNS, it may be an acceptable solution for the RV full timers who move around a lot but for many others who stay in one location for an extended period but less than 6 months, a second account with DNS becomes much more costly (DNS charge + paying for months not in use over 6 months/yr) and doesn't provide local news, events and weather coverage which is much more important when staying put for extended periods and which DNS cannot provide. There is also a provision in the DNS process that states that an RV "dish" must be permanently attached to the RV in order to qualify. If that is also enforced, then many who use tripods or even dishes installed on pole in an RV park would be disqualified for DNS as well. And if it isn't strictly enforced, then that again reinforces the fools game this is starting. So the only real solution is to go to OTA for locals, but then again, that isn't always possible for RVer's either.

    If DirecTV's true intent with this action is to actually encourage the opening of secondary accounts vs. intending to drive people away, they need to make them a bit more enticing. A couple of things that would help would be to modify the TOS a bit and allow secondary residential/mobile accounts to be suspended for longer than 6 months a year or better yet, make them a pay as you go account where you pay for the months you use the service. Additionally, allow a given number of service address changes for MOBILE accounts only as an alternative to DNS. With these small changes, they now give subscribers incentives to open second accounts where needed that not only meets their needs but helps ATT/DirecTV keep track of who is doing what with their services. Otherwise, this tightening of the screws is going to do nothing but drive even more underground because they will no longer call in and drive others away from DirecTV altogether.
     
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  16. joshjr

    joshjr Hall Of Fame

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    Your assuming that someone would be wanting like an immediate close market to where they are. Do you know a lot of people that go on VAC in the same town or very near by and want this? I just think the numbers you were referring to are small. It would apply more towards customers that live in one market but are close to another and want that markets locals. That wasnt what we were talking about though.
     
  17. grover517

    grover517 AllStar DBSTalk Club

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    Wow, yet another issue with DirecTV. I just got off the phone with Solid Signal to try and get a secondary RV/mobile account setup with DNS. According to the Solid Signal rep I spoke with, he stated that forms mailed or faxed in have been going unaddressed/answered for well over a year now! So if this is truly the case where DirecTV is not authorizing DNS any longer for RV/mobile accounts and they aren't allowing service address changes any longer, then for myself and many others, there really isn't any reason to stay with DirecTV for those accounts.
     
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  18. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    No. I am assuming that people want a market that they are not legally entitled to have. It doen't need to be close, it just has to be either close enough or ConUS. This isn't a hit against RVrs in particular ... just consider RVrs collateral damage.

    The issue was changing one's service address too often. "Too often" could be defined as more than twice a year or more than twice per day, depending on one's perspective.

    Delivering locals for the market the customer is in is NOT a legal requirement for DIRECTV. They can choose to not deliver local stations to any customer or market they choose. Delivering locals for a market the customer is not in is only legal as specified under the distants laws. Without an RV/Commercial Vehicle waiver distants are difficult to get (adding distants to an account without distants). Yes, federal law ALLOWS satellite carriers to deliver locals to customers in the market they are in (legitimate service address). But DIRECTV is not forced to provide local service to any customer.
     
  19. joshjr

    joshjr Hall Of Fame

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    So how is someone with a registered RV account not entitled to have locals for where they are (called to update address to where they are currently)? I am a little lost on that. Nothing illegal about that. As I understand it, thats pretty much the most accurate way to do it and the only way your gonna get weather alerts for where you are from TV.
     
  20. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    Providing locals is at the OPTION of DIRECTV. No entitlement.
     

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