The end of temporary service address changes.

Discussion in 'DIRECTV General Discussion' started by grover517, Sep 13, 2018.

  1. joshjr

    joshjr Hall Of Fame

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    Are you saying DirecTV discriminates? The idea is you go to DirecTV and see if they offer locals. I get we are talking about extremes here as someone would be changing the address but come on. Obviously DirecTV can decide to not provide locals but the idea is they do. Not sure why this seems to be such a hot topic. Anyone traveling, its not unheard of that they would want the locals where they are at instead of distants.
     
  2. James Long

    James Long Ready for Uplink! Staff Member Super Moderator DBSTalk Club

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    No, Josh. You do not need to keep twisting my words and making false emotionally charged statements.

    Your point of view (in previous posts in this thread) seems to be that DIRECTV is somehow required to provide locals and change them as often as the customer wants. Which would be a good thing for RV customers who do want locals for each market they visit (instead of or along with distant network channels). But there is no requirement that DIRECTV provides what you want.

    As stated in the early posts in this thread, the new AT&T|DIRECTV doesn't want to deal with frequent address changes. They would rather have RVrs use specific RV/Commercial Vehicle accounts. It is a choice they are allowed to make.
     
  3. joshjr

    joshjr Hall Of Fame

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    Thats fine James! As usual, we dont agree. I dont have to like what DirecTV does or wants to do. I rarely do agree with you. Thats what the from is for for everyone to express their opinions. Thanks for taking the time to reply.
     
  4. jimmy16x

    jimmy16x New Member

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    I have been with Direct TV for six years and I have a considerable amount of first hand experience with this problem. I went with them because I have a vacation home 600 miles from my main residence that I use about four times per year and they allowed me to take my receivers back and forth and with a simple phone call they would change my local channels to the ones offered at my current address. I did this approximately thirty times during this period without a problem but in the spring of this year ATT changed their system and ever since then it has been a nightmare getting my locals. Their agents in India, or wherever they are, don't understand English very well which adds to the frustration. I went back and forth between homes in August and both times it took repeated phone calls and being transferred as many as six times to get things resolved and both trips resulted in a $199.00 movers charge to my bill. Thankfully they did credit the extra charges. It's my understanding from speaking to several of their reps that they are not discontinuing their vacation home service but their new system doesn't have provisions to facilitate moves to a vacation home so it is a big problem for them to do it manually. They have on several occasions asked me to be patient until they could work it out. I just arrived back in North Carolina at my vacation place last night and the nightmare has resumed. My patience has run out and if Dish offers a vacation service I'm done with Direct TV.
     
    Last edited: Oct 2, 2018
  5. grover517

    grover517 AllStar

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    Soooo.… I called DirecTV back and inquired about my contract date which immediately got me transfered to a US based rep in retention. I inquired about about opening a second RV account and if there was an RV group any longer like there used to be, and she said she didn't know. So I explained what I wanted to do but because I wanted a HR44 Genie, WVB and a wireless mini and just wanted them to drop ship it all to me and that there was no reason for a truck roll because the RV is already setup for DirecTV and have already used the same equipment from our house on occasion, she informed me that she couldn't do that. According to her, a Genie install, especially with wireless mini's require a truck roll and they won't install in an RV. WTH? Oh well.

    She then suggested I buy my equipment elsewhere (Amazon, Ebay, etc.) to get the equipment and then call to have it activated once installed. So I called Solid Signal, figuring they would have what I need, avoid any activation issues with unknown sellers, and possibly get some additional information on what was going on. So as we were getting the equipment ordered, I mentioned to the rep about also wanting to apply for DNS. He basically told me "Good Luck with that". Said that in the past year or more, every single DNS request they have either mailed or faxed in have gone into a black hole, never to be seen or heard from again. What?!? Really?!? Needless to say, I put the equipment purchase on hold.

    So I thought why not, I emailed Winegard to see if they have any information regarding the ending of service address changes or problems with getting DNS approved and here is there response - "We can neither confirm or deny the claim on whether you can update the service address or sign up for DNS services. All we can say is that we have customers that have no issues with either, and we have other customers that do. Unfortunately we do not understand why some customers have issues while others do not." So it appears that it's not just the reps and customers that haven't got a clue, but even DirecTV partner companies are feeling the effects of whatever ATT is up to. This does not bode well in my opinion about anything to do with DirecTV going forward, especially in regards to RV usage.

    So I called DirecTV back for a fourth time in a month to discuss all this once again and again ended up again talking with someone in retention who was obviously US based. I explained everything to the poor soul on the other end of the call and asked again if there was even an RV group any longer or if there was some kind of customer advocate process where one could inquire about such major issues as this. I was told there was not. She again assured me that they haven't heard anything in regards to ending the service address change process and didn't have any information regarding whether the group handling DNS applications was still around or not. She assured me that at least my account was still in the old system (wasn't migrated to RC1 yet) and that if I requested a service address change, it would not be a problem.

    My conclusion is that at least for the time being, it appears that absolutely NO ONE is getting any information about anything and it's a complete and total mess with the proverbial "Right hand not knowing what the left hand is doing". My worst fears about ATT purchasing DirecTV have now come to fruition. I have had dealings with ATT for decades now and not one good experience. From ATT Worldnet dialup, to DSL, to land lines accounts, to Uverse, and now this, every single time it has been a never ending nightmare. I find it odd now that even with the old opinions about first line CSR's "pre ATT", I would give anything right now to get them back. You have representatives that have not been told of any issues with the new system, other reps telling me the end is near and to open a second account with DNS, an authorized dealer that can't get DNS approved, and another authorized dealer telling me it's basically a crap shoot and they have no clue why that is. Simply unbelievable if you ask me.

    So right now, there is absolutely no way I am going to risk a second RV account without some kind of assurance that DNS can be approved and completed before hand. I am not going to open a second RV account only to have DNS denied and/or no way to reliably change service addresses. I will just do as I have always done and move the receivers from the house back into the RV, request a service address change when the time comes and see how it all plays out.
     
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  6. Herdfan

    Herdfan Well-Known Member

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    Teays...
    A new AM-21 device would solve a lot of this.
     
  7. slice1900

    slice1900 Well-Known Member

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    There is one in testing now, so its coming (but don't ask when, nothing has been announced so no one knows)
     
  8. trh

    trh This Space for Sale

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    Any idea if it will have more ability to scan for all OTA channels in an area, or is the database still going to be an issue?
     
  9. KyL416

    KyL416 Hall Of Fame

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    The database is actively being updated now, with the latest batch of market additions occuring last Thursday. Hopefully this pattern of updates every few weeks continues and the update reaches all markets by the end of the year.

    So far these markets have seen updates:
    3 - Albany-Schenectady-Troy NY
    10 - Atlanta GA
    12 - Austin TX
    21 - Binghamton NY
    35 - Charlotte NC
    36 - Charlottesville VA
    39 - Chicago IL
    51 - Dallas-Ft Worth TX
    53 - Dayton OH
    56 - Detroit MI
    63 - Eureka CA
    69 - Fort Myers-Naples FL
    73 - Gainesville FL
    90 - Houston TX
    92 - Idaho Falls-Pocatello ID
    106 - Lansing MI
    108 - Las Vegas NV
    113 - Los Angeles CA
    120 - Medford-Klamath Falls OR
    124 - Milwaukee WI
    125 - Minneapolis-St Paul MN
    134 - New York NY
    140 - Orlando-Daytona FL
    153 - Providence RI-New Bedford MA
    162 - Rockford IL
    165 - Salt Lake City UT
    168 - San Diego CA
    174 - Shreveport LA
    177 - South Bend-Elkhart IN
    178 - Spokane WA
    183 - Syracuse NY
    186 - Terre Haute IN
    188 - Topeka KS
    208 - Yakima-Pasco-Richland WA
    210 - Yuma AZ
     
    Last edited: Oct 10, 2018
  10. slice1900

    slice1900 Well-Known Member

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    The latest CE release firmware, as of a few weeks ago, scans for all channels on the HR44 & HR54 with the AM21, so even stations without guide data are shown so you can set manual recordings. As Kyl416 said, Directv appears to be in the process of updating their guide data so all channels in the market have guide data. Every few weeks another dozen or so markets get included. It appears the plan is to have them all updated by the time the new OTA adapter is formally released.
     
  11. trh

    trh This Space for Sale

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    thanks. Hopefully that firmware will be released soon.
     
  12. grover517

    grover517 AllStar

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    The LCC like the AM21 is still not an "apples to apples" solution for locals reception in an RV when comparing to simply having the service address changed occasionally. The new LCC is an improvement in size and hopefully in tuner sensitivity, but it still requires one to have acceptable OTA signal levels which many times is not in the cards in an RV due to locations and many times, crappy roof antennas. Additionally, the LCC still has a 2 tuner limit and unless the Genie can utilize 2 LCC's at the same time, it's no better than the AM21 was in that regard if like us, one wants to record more than two OTA programs at once. To add insult to injury, since it also appears that DNS service will no longer be offered, you can't even option for a out of market network channel solution any longer in lieu of true locals. Basically, those of us that have used DirecTV in our homes and RV's for decades, are being relegated to a "take it or leave it" status without DNS or service address change options. I realize I probably fit into a rather small subset of DirecTV subscribers, but after 20+ years with DirecTV, it is a bit disheartening that we are now facing the real possibility of leaving over something so easily rectified by simply allowing service address changes as they always have in the past.
     
  13. reubenray

    reubenray Godfather

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    This is one of the reasons I am switching to Dish this week.
     
  14. cpalmer2k

    cpalmer2k New Member

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    Where did you see/read anything about DNS service ending?
     
  15. grover517

    grover517 AllStar

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    Just like the service address change process going away in the new RC1 billing system, DNS is quickly following the same path. So although there has been no official announcement for either of the above mentioned processes, the reality is that these types of services are being allowed to die a slow death.

    For those that have DNS already, it continues to function. However, I have seen at least a dozen other posts on RV forums where some that have had DNS for years, made some changes to their accounts which resulted in their losing their DNS service with no way to get it back. Other posts state that their applications for DNS service have gone unprocessed, some for over a year now. Even my own 3 month old DNS application has gone unprocessed and after more than a dozen call to DirecTV to find out it's status, no one has a clue how to find out and the dedicated RV/DNS group that used to handle such requests no longer exists.

    I called Winegard and was told that they can "neither confirm or deny the ending of DNS service by DirecTV" but that some of their customers have had issues where others haven't. As for Solid Signal, the rep I spoke with actually giggled when I mentioned I wanted to apply for DNS service and said they haven't had a new application for DNS service processed or approved for over a year now and they themselves have no way to follow up on the status of any of them.

    I take all this to mean that DNS, although not officially announced, is being allowed to die a slow death with no new applications being processed or accepted and those that have it are grandfathered in and will be allowed to die off gradually.
     
  16. JoeTheDragon

    JoeTheDragon Hall Of Fame

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    and when the new air force one wants Directv will they get it right away?
     
  17. cpalmer2k

    cpalmer2k New Member

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    I understand now. That does stink if they're ignoring the DNS applications that are coming in now. I thought based on the way you wrote it they had actually announced an end to the program that I didn't see somewhere. I have DNS through DirecTV and use the NY stations a lot since our locals insist on plastering weather warnings all over the screen for every single weather event. They're the primary reason I have actually stayed with DirecTV. If they do indeed kill off DNS for those of us who are existing customers I'll sign up with Dish the next day. I did hold my breath when my account was "converted" over to AT&T, but thankfully they were still on my account when all was finished.

    At one point you could call 1-800-263-0028 and get directly to the DNS department. I have no idea if that number still functions today, but it might be worth a shot to try it and inquire about your application if it does. This whole thing might be moot at the end of 2019 though. The STELA Reauthorization Act of 2014 that allows DirecTV and Dish to offer DNS service expires on December 31, 2019 unless extended by Congress again. It becomes a political casualty every five years and almost didn't pass in time back in 2014.
     
    joshjr and 242424 like this.
  18. inkahauts

    inkahauts Well-Known Member

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    Which part? I wasn’t aware dish had a over the air device that could do more than 2 channels either if that’s what you are switching for.
     
  19. joshjr

    joshjr Hall Of Fame

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    I called on this a couple months ago. Was told to call back after the first of the year. The hearings they have on this are super interesting. I will want to watch them all again this year. I am in a different situation. Do to the FCC stating that I have to get the locals that Nielsen decides, I am forced to take locals from 2 states that I do not reside in. I am in whats called an orphan county. I want them to do something legally about it. Something like all areas are required to carry 1 in state local channel or something like that. It should also state that the fee should be half the price of an in network local channel or something along those lines.
     
  20. slice1900

    slice1900 Well-Known Member

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    Good luck with that. The voice of a few lone consumers shouting in the wind versus the industry money from the networks and Sinclairs of the world, we know nothing will change.
     

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