I had some issues in finaly getting the HD channels. I had a few that came in but standard fare ones like CNN HD were not coming through. Did the refresh service option on-line and finally caved in and spoke with a CSR. CSR sent a refresh signal, then asked to reboot receiver, then sent me to tier 2 support. CSR in tier 2 asked if could get A&E in HD nope was the response. CSR decided to check my programming package and then initialized the channels. About 10 min total on the phone and finally all the HD channels came to life. There is my play by play. Now I just need a bigger hard drive! PS: oh and when the tier 2 CSR finished helping me out, I though the mandatory, "Have I met your expectations..." speech was coming but instead was asked if I wanted to sign up for NFL Sunday Ticket? Huh?