I had an upgrade for today... between 12-4. Okay Installer calls at 10am, I'm 40 minutes away, on my way no problem. 5pm, still no installer, call the installer, no answer, 6pm he calls me, I'll be there in 40 minutes just finishing up here. It's now 11PM, I don't think he's coming. I also question based on his attitude on the phone weather he had any real intention of coming or not.